Inside Sales Specialist
NorthStock, Inc., Southborough, MA, United States
Inside Sales Specialist – HVAC Equipment & Parts (E-Commerce)NorthStock, Inc.– Southborough, Massachusetts
Join a Tech-Forward HVAC Distributor That\'s Been Trusted by Pros Since 2003NorthStock is a growing national e-commerce leader in commercial and industrial HVAC equipment and replacement parts. We stock thousands of items from top brands, and offer same-day shipping on in-stock orders and free ground shipping to the lower 48 states. Unlike traditional supply houses with counter traffic, we deliver fast, accurate solutions through our intuitive website, phone support, digital quoting, and dedicated team—helping contractors, service techs, facility managers, and mechanical pros get the job done right, nationwide.
We\'re hiring an experiencedInside Sales Specialistto provide expert technical guidance, quoting, and order support in our modern, digital-first environment. This is perfect for HVAC veterans (service techs, counter sales pros, manufacturer reps, or estimators) ready to leverage their experience without the physical demands of field work or walk-in retail.
Location:Southborough, MA (on-site, full-time, Monday–Friday, stable office schedule—no weekends, no nights)
What You Will Do
Note: The original description used a bold heading; converted to a proper heading per formatting rules. Support inbound inquiries via phone, email, and website from HVAC professionals across the US. Collaborate with customers, suppliers, and internal teams (Customer Service, Content, Warehouse) to deliver quick, precise solutions. Daily responsibilities include: Handling inbound calls/emails from contractors, technicians, and facilities managers Identifying equipment and parts using model numbers, specs, cross-references, and application details Preparing accurate quotes from website leads and direct requests Following up on open quotes to close orders and resolve any barriers Verifying pricing, availability, specifications, and lead times with manufacturers/suppliers Monitoring real-time dashboards for quotes, inquiries, and open cases Documenting solutions, tips, and product insights in our internal knowledge base Flagging website content gaps or discrepancies to the Content team for quick fixes The Ideal Candidate
You bring relevant experience and thrive on solving technical problems for pros who count on fast, reliable answers. Key traits: Clear, professional communicator on phone and in writing Quick thinker who excels at real-time troubleshooting (e.g., matching obsolete parts, recommending alternatives) Organized multitasker comfortable juggling calls, emails, quotes, and follow-ups Tech-savvy with business tools (Excel, Google Workspace, CRM/ERP systems, multi-monitor setups) Team player who builds rapport with customers and colleagues alike Detail-oriented and responsive, with a proactive mindset Required Experience
Must-have: 2–5+ years of hands-on HVAC, trades, or industrial equipment experience(applicants without this will not be considered). Specific background: Proven ability to identify/quote HVAC equipment and replacement parts from model numbers and specs Strong phone-based customer service and communication skills Experience with business software (CRM, ERP, quoting tools, spreadsheets) Preferred Backgrounds
Top performers from: HVAC service technician or installer roles Traditional HVAC distributor counter/inside sales (ready for e-commerce shift) Manufacturer inside sales or technical support Competitive base salary depending on experience; higher end for deep technical expertise and proven quoting/close track record Performance incentives/bonus potential tied to quote conversion, order volume, and team goals Comprehensive benefits: Health insurance, paid time off, 401(k) Stable Monday–Friday schedule in a growing company with room to advance (e.g., senior specialist, team lead, or product specialist roles) If you understand the unique challenges HVAC pros face—scrambling for the right part on a tight deadline, dealing with obsolete models, losing hours hunting cross-references—and you\'re ready to shift that expertise to a modern, desk-based role with nationwide reach, predictable Monday–Friday hours, apply today. Join our team of experts focused on making HVAC procurement quick and easy! Job Type: Full-time 401(k) 401(k) matching Health insurance Paid time off Vision insurance Schedule: Monday to Friday Experience: Working in or supporting Trades: 2 years (Preferred)
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Note: The original description used a bold heading; converted to a proper heading per formatting rules. Support inbound inquiries via phone, email, and website from HVAC professionals across the US. Collaborate with customers, suppliers, and internal teams (Customer Service, Content, Warehouse) to deliver quick, precise solutions. Daily responsibilities include: Handling inbound calls/emails from contractors, technicians, and facilities managers Identifying equipment and parts using model numbers, specs, cross-references, and application details Preparing accurate quotes from website leads and direct requests Following up on open quotes to close orders and resolve any barriers Verifying pricing, availability, specifications, and lead times with manufacturers/suppliers Monitoring real-time dashboards for quotes, inquiries, and open cases Documenting solutions, tips, and product insights in our internal knowledge base Flagging website content gaps or discrepancies to the Content team for quick fixes The Ideal Candidate
You bring relevant experience and thrive on solving technical problems for pros who count on fast, reliable answers. Key traits: Clear, professional communicator on phone and in writing Quick thinker who excels at real-time troubleshooting (e.g., matching obsolete parts, recommending alternatives) Organized multitasker comfortable juggling calls, emails, quotes, and follow-ups Tech-savvy with business tools (Excel, Google Workspace, CRM/ERP systems, multi-monitor setups) Team player who builds rapport with customers and colleagues alike Detail-oriented and responsive, with a proactive mindset Required Experience
Must-have: 2–5+ years of hands-on HVAC, trades, or industrial equipment experience(applicants without this will not be considered). Specific background: Proven ability to identify/quote HVAC equipment and replacement parts from model numbers and specs Strong phone-based customer service and communication skills Experience with business software (CRM, ERP, quoting tools, spreadsheets) Preferred Backgrounds
Top performers from: HVAC service technician or installer roles Traditional HVAC distributor counter/inside sales (ready for e-commerce shift) Manufacturer inside sales or technical support Competitive base salary depending on experience; higher end for deep technical expertise and proven quoting/close track record Performance incentives/bonus potential tied to quote conversion, order volume, and team goals Comprehensive benefits: Health insurance, paid time off, 401(k) Stable Monday–Friday schedule in a growing company with room to advance (e.g., senior specialist, team lead, or product specialist roles) If you understand the unique challenges HVAC pros face—scrambling for the right part on a tight deadline, dealing with obsolete models, losing hours hunting cross-references—and you\'re ready to shift that expertise to a modern, desk-based role with nationwide reach, predictable Monday–Friday hours, apply today. Join our team of experts focused on making HVAC procurement quick and easy! Job Type: Full-time 401(k) 401(k) matching Health insurance Paid time off Vision insurance Schedule: Monday to Friday Experience: Working in or supporting Trades: 2 years (Preferred)
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