Customer Service Representative
JDS Industries, Inc., Sioux Falls, SD, United States
What to Expect
Primary responsibilities include processing product orders and answering customer inquiries over the telephone
What You’ll Do
Professionally handle all calls and electronic communication
Process incoming orders and resolve issues
Learn JDS products and processes to better serve customers
Thoroughly and efficiently gather customer information
Accurately enter all information regarding customers and orders
Offer recommendations during the ordering process to completely fulfill customer needs
Generate call-back messages for quality assurance
Attend paid training and meetings
What You’ll Bring
Ability to actively listen and pay attention to detail
Service oriented mentality, demonstrating interpersonal skills and teamwork
Work under time constraints while meeting productivity, accuracy, and service-related performance standards
Ability to establish and prioritize objectives to manage time and resources appropriately
Maintain a positive attitude on and off the phone, while working with a variety of personnel
Qualifications
High school diploma or GED required
Must have at least two years of any customer service experience
No call center experience required
Benefits
Opportunities for career advancement
Paid time off/Paid incentive hours
Holiday paid time off
Medical/Dental/Vision Insurance
Life insurance provided
Tuition assistance
Wellness reimbursement
401k, 401k match
Casual dress
Paid training
About Us JDS Industries is the world's leading supplier of component parts for awards, promotional products, gifts, sign supplies and many other personalized merchandise. Founded by Darwin and Jane Sletten, this family-owned business's top priority is to serve the customer. This is why we are passionate about protecting the culture we have created and are excited about finding the best new additions to our team.
#J-18808-Ljbffr
What You’ll Do
Professionally handle all calls and electronic communication
Process incoming orders and resolve issues
Learn JDS products and processes to better serve customers
Thoroughly and efficiently gather customer information
Accurately enter all information regarding customers and orders
Offer recommendations during the ordering process to completely fulfill customer needs
Generate call-back messages for quality assurance
Attend paid training and meetings
What You’ll Bring
Ability to actively listen and pay attention to detail
Service oriented mentality, demonstrating interpersonal skills and teamwork
Work under time constraints while meeting productivity, accuracy, and service-related performance standards
Ability to establish and prioritize objectives to manage time and resources appropriately
Maintain a positive attitude on and off the phone, while working with a variety of personnel
Qualifications
High school diploma or GED required
Must have at least two years of any customer service experience
No call center experience required
Benefits
Opportunities for career advancement
Paid time off/Paid incentive hours
Holiday paid time off
Medical/Dental/Vision Insurance
Life insurance provided
Tuition assistance
Wellness reimbursement
401k, 401k match
Casual dress
Paid training
About Us JDS Industries is the world's leading supplier of component parts for awards, promotional products, gifts, sign supplies and many other personalized merchandise. Founded by Darwin and Jane Sletten, this family-owned business's top priority is to serve the customer. This is why we are passionate about protecting the culture we have created and are excited about finding the best new additions to our team.
#J-18808-Ljbffr