Engagement Lead
TALENT Software Services, Albany, NY, United States
Job Summary
This consultant is responsible for overseeing both CCAP and HSCC projects, including solution delivery, managing client relationships, scope, budget, and project teams to ensure successful customer outcomes.
The consultant must serve as a key orchestrator of the professional services engagements, coordinating work products and maintaining a continual focus on the OCFS's business goals to improve its overall technical and operational health.
Primary Responsibilities/Accountabilities
Co-creating and supporting OCFS's execution of comprehensive transformation strategy and roadmaps in alignment with the existing technology architecture
Engaging with Customer key stakeholders, including executives, department heads, and Customer's external partners for buy-in and support.
Advising on progress, challenges, and successes to stakeholders, providing periodic updates and reports.
Supporting effective management of dependencies across the Salesforce implementation for smooth, efficient, and predictable outcomes.
Reviewing and supporting management the allocated budget to achieve the program goals.
Reviewing potential risks and recommending mitigation strategies to minimize impact on program delivery.
Assessing and identifying, with Customer's input, key performance indicators (KPIs) and metrics to track the success and impact of the program.
Providing guidance on periodic performance reviews and recommending adjustment of strategies as needed to achieve desired outcomes.
Qualifications
Minimum of 5 years leading Salesforce engagements
Minimum 3 years' experience with public sector case management solution implementation
Salesforce Administrator or Platform App Builder certification
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This consultant is responsible for overseeing both CCAP and HSCC projects, including solution delivery, managing client relationships, scope, budget, and project teams to ensure successful customer outcomes.
The consultant must serve as a key orchestrator of the professional services engagements, coordinating work products and maintaining a continual focus on the OCFS's business goals to improve its overall technical and operational health.
Primary Responsibilities/Accountabilities
Co-creating and supporting OCFS's execution of comprehensive transformation strategy and roadmaps in alignment with the existing technology architecture
Engaging with Customer key stakeholders, including executives, department heads, and Customer's external partners for buy-in and support.
Advising on progress, challenges, and successes to stakeholders, providing periodic updates and reports.
Supporting effective management of dependencies across the Salesforce implementation for smooth, efficient, and predictable outcomes.
Reviewing and supporting management the allocated budget to achieve the program goals.
Reviewing potential risks and recommending mitigation strategies to minimize impact on program delivery.
Assessing and identifying, with Customer's input, key performance indicators (KPIs) and metrics to track the success and impact of the program.
Providing guidance on periodic performance reviews and recommending adjustment of strategies as needed to achieve desired outcomes.
Qualifications
Minimum of 5 years leading Salesforce engagements
Minimum 3 years' experience with public sector case management solution implementation
Salesforce Administrator or Platform App Builder certification
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