Customer Service Representative I
IU Health, Bloomington, IN, United States
Overview
We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.
Why Join IU Health? As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:
401(K) retirement savings with employer match
Tuition reimbursement
Employee Assistance Program – Counseling at no cost to you
Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!
Schedule Monday-Friday 7:45am-8:15pm (10/12 hour shifts)
Saturday & Sunday 7:45am-6:15pm
Holiday availability required.
Training:
Week 1: Tuesday-Friday 8:00am-4:30pm
Week 2: Monday-Thursday 8:00am-4:30pm
Work Location Bloomington West Urgent Care: South Liberty Drive
Key Responsibilities
Register patients and verify demographic information.
Provide support and assistance to patients in the waiting area.
Respond to patient inquiries via phone and email.
Determine appropriate resolution methods in alignment with patient needs and organizational guidelines.
Coordinate escalated issues with other departments as needed.
Collect patient personal and billing information for database entry and scheduling.
Preferred Qualifications
Strong interpersonal skills, professionalism, and initiative.
Proficiency with Microsoft Office Suite.
Ability to work independently within three months.
Knowledge of medical terminology and coding is preferred.
Requirements
High School Diploma or GED.
Ability to type at least 30 words per minute.
Working knowledge of computers.
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Why Join IU Health? As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:
401(K) retirement savings with employer match
Tuition reimbursement
Employee Assistance Program – Counseling at no cost to you
Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!
Schedule Monday-Friday 7:45am-8:15pm (10/12 hour shifts)
Saturday & Sunday 7:45am-6:15pm
Holiday availability required.
Training:
Week 1: Tuesday-Friday 8:00am-4:30pm
Week 2: Monday-Thursday 8:00am-4:30pm
Work Location Bloomington West Urgent Care: South Liberty Drive
Key Responsibilities
Register patients and verify demographic information.
Provide support and assistance to patients in the waiting area.
Respond to patient inquiries via phone and email.
Determine appropriate resolution methods in alignment with patient needs and organizational guidelines.
Coordinate escalated issues with other departments as needed.
Collect patient personal and billing information for database entry and scheduling.
Preferred Qualifications
Strong interpersonal skills, professionalism, and initiative.
Proficiency with Microsoft Office Suite.
Ability to work independently within three months.
Knowledge of medical terminology and coding is preferred.
Requirements
High School Diploma or GED.
Ability to type at least 30 words per minute.
Working knowledge of computers.
#J-18808-Ljbffr