Service Account Manager
Delta Diversified, Inc., Nashville, TN, United States
Overview
Location:
Nashville, TN
Position Title:
Service Account Manager The Opportunity
This market is one of the organization's fastest‑growing and highest‑priority service regions. With strong revenue growth and rapidly increasing demand, this role represents a pivotal opportunity to step into a flourishing operation that is aggressively scaling. Team movement and continued expansion of client needs have created immediate demand for a strong Service Account Manager who can help shape the future of this branch. In this opportunity, the individual will directly influence the market’s growth trajectory, strengthen long‑term customer relationships, and secure new business across preventive maintenance agreements and small retrofit/repair project opportunities. The Service Account Manager will have a direct impact on expanding revenue, increasing customer satisfaction, and elevating the overall operational efficiency of the service team. For the right person—whether a strong hunter focused on new preventive maintenance contracts, a seasoned account manager with cradle‑to‑grave project experience, or a hybrid of both—this role offers genuine autonomy, broad impact, and a significant runway for career advancement. The organization is open to hiring one or even two top performers if they are the right fit. The Company
This organization is a nationally recognized, full‑service mechanical contractor specializing in fabrication, installation, modification, and service of complex mechanical systems across process piping, power piping, industrial ventilation, HVAC, and industrial equipment installation. With multiple branch locations and project work performed across numerous states, the company serves high‑growth sectors including emerging technology, data centers, healthcare, laboratories, pharmaceuticals, automotive, and education. Founded in the mid‑1990s, it has grown into a large, high‑performance enterprise with several hundred employees and annual revenue approaching the billion‑dollar threshold. The service and small‑projects division represents a significant portion of the business. The company reinvests heavily in its people and maintains a culture defined by support, collaboration, and growth. Its employee‑ownership model has produced consistently strong financial returns and remains a key reason employees join and stay. Team members frequently cite advancement opportunities, supportive leadership, and long‑term wealth‑building benefits as core differentiators. The organization has also been recognized for exceptional growth and industry leadership on a national scale. The Boss
The Service Account Manager reports to a Service Sales Manager who has been with the organization since the early launch of the local office. With deep market knowledge, operational experience, and a track record of helping build the service business from the ground up, this leader provides strong and consistent guidance. Support is also provided by the Service Manager, who oversees the service operation and technician team. The leadership group is described as supportive, invested in employee success, and committed to providing the resources needed to grow the market. The Position
The Service Account Manager will manage existing customer relationships, pursue new preventive maintenance agreements, and support or lead small retrofit/repair project opportunities. Depending on background, the role may lean toward: Business development / new contract acquisition Account management and technical estimating Cradle‑to‑grave oversight of small projects Or a hybrid of these functions Leadership is flexible and committed to hiring top talent regardless of whether the candidate is more hunter‑ or farmer‑oriented. The role involves close collaboration with technicians, the Service Sales Manager, and the Service Manager to ensure service excellence, timely proposals, and high customer satisfaction. Essential Functions (Other duties may be assigned)
Build and maintain strong relationships with assigned accounts and prospective customers. Sell and position preventive maintenance agreements as long‑term value partnerships. Assist in estimating HVAC and plumbing repairs and small service projects. Prepare high‑quality, competitive proposals and negotiate with customers to close business. Track renewal dates, maintain communication cadence, and ensure account satisfaction. Monitor incoming service‑related requests and respond promptly with pricing, repair recommendations, and follow‑ups. Collaborate closely with technicians to accurately diagnose customer needs and deliver accurate solutions. Identify additional service or project opportunities and communicate them to leadership. Maintain ongoing communication with the Service Sales Manager regarding account status, leads, and progress. Qualifications
Experience in the mechanical/HVAC industry, ideally with 5–10+ years in service account management, project sales, or similar customer‑facing mechanical service roles. Strong understanding of commercial HVAC systems, sheet metal, and piping. Ability to build preventive maintenance programs and communicate their value effectively. Strong time‑management and multitasking skills with the ability to meet deadlines. Confidence in technical knowledge with willingness to research and problem‑solve unknowns. Ability to identify customer goals, concerns, and operational needs through active listening and consultation. Education and Experience
HVAC trade school or technical degree beneficial but not required. Proven working experience in the commercial HVAC service industry. Competencies
Customer relationship building Business development and/or account management Technical aptitude in HVAC systems Proposal development and estimating Negotiation and value‑selling Problem solving and analysis Communication and collaboration Work Environment
Field‑based customer visits throughout the regional market Coordination with a growing team of union technicians Office collaboration with service leadership Fast‑growing regional operation with strong executive support and resource availability Compensation
Competitive base salary Employee‑ownership participation Discretionary annual bonus 401(k) with discretionary company contributions Health, dental, and vision insurance Paid time off Vehicle allowance for external sales responsibilities
#J-18808-Ljbffr
Location:
Nashville, TN
Position Title:
Service Account Manager The Opportunity
This market is one of the organization's fastest‑growing and highest‑priority service regions. With strong revenue growth and rapidly increasing demand, this role represents a pivotal opportunity to step into a flourishing operation that is aggressively scaling. Team movement and continued expansion of client needs have created immediate demand for a strong Service Account Manager who can help shape the future of this branch. In this opportunity, the individual will directly influence the market’s growth trajectory, strengthen long‑term customer relationships, and secure new business across preventive maintenance agreements and small retrofit/repair project opportunities. The Service Account Manager will have a direct impact on expanding revenue, increasing customer satisfaction, and elevating the overall operational efficiency of the service team. For the right person—whether a strong hunter focused on new preventive maintenance contracts, a seasoned account manager with cradle‑to‑grave project experience, or a hybrid of both—this role offers genuine autonomy, broad impact, and a significant runway for career advancement. The organization is open to hiring one or even two top performers if they are the right fit. The Company
This organization is a nationally recognized, full‑service mechanical contractor specializing in fabrication, installation, modification, and service of complex mechanical systems across process piping, power piping, industrial ventilation, HVAC, and industrial equipment installation. With multiple branch locations and project work performed across numerous states, the company serves high‑growth sectors including emerging technology, data centers, healthcare, laboratories, pharmaceuticals, automotive, and education. Founded in the mid‑1990s, it has grown into a large, high‑performance enterprise with several hundred employees and annual revenue approaching the billion‑dollar threshold. The service and small‑projects division represents a significant portion of the business. The company reinvests heavily in its people and maintains a culture defined by support, collaboration, and growth. Its employee‑ownership model has produced consistently strong financial returns and remains a key reason employees join and stay. Team members frequently cite advancement opportunities, supportive leadership, and long‑term wealth‑building benefits as core differentiators. The organization has also been recognized for exceptional growth and industry leadership on a national scale. The Boss
The Service Account Manager reports to a Service Sales Manager who has been with the organization since the early launch of the local office. With deep market knowledge, operational experience, and a track record of helping build the service business from the ground up, this leader provides strong and consistent guidance. Support is also provided by the Service Manager, who oversees the service operation and technician team. The leadership group is described as supportive, invested in employee success, and committed to providing the resources needed to grow the market. The Position
The Service Account Manager will manage existing customer relationships, pursue new preventive maintenance agreements, and support or lead small retrofit/repair project opportunities. Depending on background, the role may lean toward: Business development / new contract acquisition Account management and technical estimating Cradle‑to‑grave oversight of small projects Or a hybrid of these functions Leadership is flexible and committed to hiring top talent regardless of whether the candidate is more hunter‑ or farmer‑oriented. The role involves close collaboration with technicians, the Service Sales Manager, and the Service Manager to ensure service excellence, timely proposals, and high customer satisfaction. Essential Functions (Other duties may be assigned)
Build and maintain strong relationships with assigned accounts and prospective customers. Sell and position preventive maintenance agreements as long‑term value partnerships. Assist in estimating HVAC and plumbing repairs and small service projects. Prepare high‑quality, competitive proposals and negotiate with customers to close business. Track renewal dates, maintain communication cadence, and ensure account satisfaction. Monitor incoming service‑related requests and respond promptly with pricing, repair recommendations, and follow‑ups. Collaborate closely with technicians to accurately diagnose customer needs and deliver accurate solutions. Identify additional service or project opportunities and communicate them to leadership. Maintain ongoing communication with the Service Sales Manager regarding account status, leads, and progress. Qualifications
Experience in the mechanical/HVAC industry, ideally with 5–10+ years in service account management, project sales, or similar customer‑facing mechanical service roles. Strong understanding of commercial HVAC systems, sheet metal, and piping. Ability to build preventive maintenance programs and communicate their value effectively. Strong time‑management and multitasking skills with the ability to meet deadlines. Confidence in technical knowledge with willingness to research and problem‑solve unknowns. Ability to identify customer goals, concerns, and operational needs through active listening and consultation. Education and Experience
HVAC trade school or technical degree beneficial but not required. Proven working experience in the commercial HVAC service industry. Competencies
Customer relationship building Business development and/or account management Technical aptitude in HVAC systems Proposal development and estimating Negotiation and value‑selling Problem solving and analysis Communication and collaboration Work Environment
Field‑based customer visits throughout the regional market Coordination with a growing team of union technicians Office collaboration with service leadership Fast‑growing regional operation with strong executive support and resource availability Compensation
Competitive base salary Employee‑ownership participation Discretionary annual bonus 401(k) with discretionary company contributions Health, dental, and vision insurance Paid time off Vehicle allowance for external sales responsibilities
#J-18808-Ljbffr