Customer Service Representative
EMERGE, Broomfield, CO, United States
Overview
We are partnered with a national law firm with a practice dedicated to the collection of delinquent government receivables. For over 40 years, they have provided customized collection programs for their public sector clients.
The goal of this role is to collect funds on behalf of government clients, but their unique approach focuses on offering individuals a helping hand by assisting them in understanding the charges they have incurred and working with them to create reasonable repayment plans that align with their income and budget. This is your opportunity to gain valuable experience in a professional environment while enjoying a schedule that allows you to get your nights and weekends back.
Rewards
This role pays $20/hour
Enjoy a Monday–Friday schedule with nights and weekends off
Grow your phone and communication skills
Gain valuable experience in a professional environment
Requirements
Fluent in English and Spanish and/or Portuguese required
Availability during the hours: 8a-5p Monday-Friday
Previous phone or call center experience preferred
Responsibilities
Provide excellent customer service to individuals regarding their accounts
Collect past-due toll bills on behalf of government clients
Assist customers in understanding the charges they have incurred
Work with customers to create reasonable repayment plans based on their income and budget
Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply.
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The goal of this role is to collect funds on behalf of government clients, but their unique approach focuses on offering individuals a helping hand by assisting them in understanding the charges they have incurred and working with them to create reasonable repayment plans that align with their income and budget. This is your opportunity to gain valuable experience in a professional environment while enjoying a schedule that allows you to get your nights and weekends back.
Rewards
This role pays $20/hour
Enjoy a Monday–Friday schedule with nights and weekends off
Grow your phone and communication skills
Gain valuable experience in a professional environment
Requirements
Fluent in English and Spanish and/or Portuguese required
Availability during the hours: 8a-5p Monday-Friday
Previous phone or call center experience preferred
Responsibilities
Provide excellent customer service to individuals regarding their accounts
Collect past-due toll bills on behalf of government clients
Assist customers in understanding the charges they have incurred
Work with customers to create reasonable repayment plans based on their income and budget
Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply.
#J-18808-Ljbffr