Customer Service Representative
Copart, Augusta, GA, United States
Overview
Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world. Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We provide an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. The CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles located at body shops and/or other locations including residences, in addition to other office support functions as needed. The CSR is the face of the Company and is often the first interaction our customers have with Copart. The role may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality (knowledge, professionalism, time to place follow-up calls). Focus on a call resolution and using company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Responsibilities
Obtain release of vehicles located at body shops or other locations; perform related office support tasks as needed.
Provide exceptional customer service to internal and external customers.
Respond via phone, chat, or email (as applicable) in a professional manner.
Aim for first-call or quick-resolution by leveraging company resources to gather information and offer solutions.
Contribute to a positive customer experience and uphold Copart practices.
Other duties as assigned.
Required Skills and Experience
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency — MS Suite
Typing speed 45 WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Pay: $18.00 - $20.29/Hour.
Benefits
Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program (no cost to you)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services\' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
#J-18808-Ljbffr
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. The CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles located at body shops and/or other locations including residences, in addition to other office support functions as needed. The CSR is the face of the Company and is often the first interaction our customers have with Copart. The role may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality (knowledge, professionalism, time to place follow-up calls). Focus on a call resolution and using company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Responsibilities
Obtain release of vehicles located at body shops or other locations; perform related office support tasks as needed.
Provide exceptional customer service to internal and external customers.
Respond via phone, chat, or email (as applicable) in a professional manner.
Aim for first-call or quick-resolution by leveraging company resources to gather information and offer solutions.
Contribute to a positive customer experience and uphold Copart practices.
Other duties as assigned.
Required Skills and Experience
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency — MS Suite
Typing speed 45 WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Pay: $18.00 - $20.29/Hour.
Benefits
Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program (no cost to you)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services\' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
#J-18808-Ljbffr