Account Resolution Specialist

COLLECTIONS SPECIALIST

This is a remote opportunity; however you must be in the WNY area!
Join American Coradius International LLC: A Leading Collections Agency
At American Coradius International LLC (ACI), we pride ourselves on being a reputable, compliance-driven collections agency. Our fun and positive work environment, competitive compensation and benefits package, and abundant growth opportunities make us stand out. With an A+ rating from the Better Business Bureau, we have been exceeding expectations one customer at a time since 1989!
Must be experienced in making outbound calls, ability to negotiate for payment arrangements and skip trace.
We are looking for motivated, hardworking individuals who are dependable, have a strong work ethic and a great customer service attitude.
We also offer benefits, time off, and 401K with Employer Match!

Benefits:
MONTHLY BONUSES!!!
401(k) matching
Dental insurance
Health insurance
Paid sick time
Paid time off
Paid training
Vision insurance

Essential Duties and Responsibilities:
Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances
Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account
Utilizes all available skip tracing tools to establish contact with customers to arrange payment
Review and monitor customer accounts daily to mitigate losses
Take action on accounts needing additional attention under manager approval
Ensure all company policies, procedures, and laws applicable to the position are maintained
ALL employees are required to be on camera while working from a remote environment
Other duties as required

Qualifications:
High School Diploma required
At least 2 years call center/ customer service experience required
Proven ability to multi-task and work in a demanding environment
Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections
Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar
Active listening skills and an ability to influence others
Proficient computer skills using Zoom, Microsoft Word and Excel
Ability to embrace a team environment and a culture of continuous improvement
MUST have a smart phone with the ability to download applications for remote work purposes

What We Offer:
Competitive wage with unlimited financial growth through an uncapped monthly bonus
A professional and stable employer dedicated to your success
Growth opportunities—we are always looking for future leaders
Great schedule—NO weekends, NO late nights. A healthy work-life balance
Comprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance options
Generous paid vacation time, paid personal/sick time
401K with employer match
Paid holidays
A supportive team that cares about your success. We will collaborate with you until you reach your potential!

Physical / Mental Requirements:
Sedentary position requires sitting 80% of the time
ALL employees are required to be on camera while working from a remote environment
Dual hand dexterity / repetitive use of hands 80% of the time (typing on computer and dialing phone)
Ability to speak proper English grammar and use proper telephone etiquette
Ability to hear
Simple/light grasping required of both hands 80% of the time
Typical noise level for work environment (moderate noise)
Close vision required (clear vision on 15 inch or larger computer monitors)

Flex schedule/Scheduling requirements:
Third Party Hours of Operation
Mon: 8:00AM EST – 8:00PM EST
Tue: 8:00AM EST – 8:00PM EST
Wed: 8:00AM EST – 6:00PM EST
Thu: 8:00AM EST – 6:00PM EST
Fri: 8:00AM EST – 5:00PM EST (Open 2 Friday nights 8:00AM EST – 6:00PM EST monthly)
ALL EMPLOYEES MUST WORK THE FOLLOWING:
1 NIGHT shifts per WEEK until 8:00PM EST (Mon or Tues)
1 NIGHT shifts per WEEK 6:00PM EST (Weds or Thurs)
1 FRIDAY NIGHT shifts per MONTH until 5:00PM EST
1 FRIDAY NIGHT shifts per MONTH until 6:00PM EST
Employees must work a minimum of 4 hours per shift, cannot work more than 10 hours per shift and must work a minimum of 5 days per week (Saturday-Friday).
Employees cannot schedule a split shift and may only work 1 shift per day.
Disclaimer:
The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.
ACI is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $17.00- $17.50 hourly. The actual pay offered to a successful candidate will consider a wide range of factors, including but not limited to knowledge, skills, experience, and other variable factors.
ACI is an Equal Opportunity Employer.

#J-18808-Ljbffr