Compliance Specialist
Munro Footwear Group, Helena, MT, United States
Overview
Job Description - Compliance Specialist (26140695)
Montanans rely on licensed professionals every day—for safe medical care, ethical financial advice, quality construction, and more. The Compliance Specialist helps uphold that trust by making sure licensing laws and professional standards are applied consistently, fairly, and efficiently, safeguarding the public while helping licensees understand and meet their obligations.
In this role, you blend investigative work, legal coordination, and direct customer service in a professional, mission-driven environment that values integrity, accountability, and continuous improvement. You will gather facts, analyze evidence, and work with others to resolve real-world issues that affect both public safety and the livelihoods of licensed professionals.
Mission Empowering all Montanans through work and opportunity.
It\'s about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here.
Position Overview As a key member of the Central Services Division, the Compliance Specialist advances the Department’s commitment to fair, transparent licensing enforcement. You will lead the intake, investigation, and coordination of complaints involving professional and occupational licensees, guiding cases from initial inquiry through resolution.
Working closely with Department legal counsel and Montana’s professional licensing boards, you ensure that compliance actions are conducted lawfully, efficiently, and in full alignment with Montana’s administrative procedures. Your work helps safeguard the balance between protecting the public and supporting qualified professionals in providing essential services across Montana.
What\'s In It For You As a Compliance Specialist, you’ll join a dedicated team committed to fair government, professional growth, and meaningful public impact. You will:
Make a difference:
Help safeguard Montana communities by ensuring that licensed professionals meet high ethical and safety standards.
Grow professionally:
Develop your expertise in administrative law, investigations, and customer focused compliance while working with experienced legal and regulatory professionals.
Collaborate with purpose:
Work alongside skilled colleagues who care about service, fairness, and continuous improvement.
Enjoy flexibility and balance:
Benefit from a supportive work environment with a strong emphasis on professional respect, work life balance, and public service pride.
Contribute to innovation:
Be part of a division that values process improvement, technology use, and education based approaches to compliance.
Responsibilities
Manage complaint intake and investigation:
Receive and evaluate complaints, gather documentation and evidence, and interview complainants, respondents, and witnesses to clarify facts.
Interpret and apply regulations:
Review laws, administrative rules, and board policies to determine compliance with licensing and professional conduct standards.
Coordinate legal and board processes:
Work with Department counsel to prepare cases for review and ensure proper notice and due process requirements are met.
Prepare and present case materials:
Organize board books and facilitate Screening Panel meetings in compliance with open meeting laws.
Monitor corrective actions:
Track and document respondents’ fulfillment of disciplinary orders, ensuring compliance and accurate reporting to required national databases.
Provide regulatory guidance:
Advise licensees, complainants, and the public on applicable standards and steps to achieve or maintain compliance.
Maintain records and systems:
Enter and maintain accurate, timely data in case management and electronic record systems, contributing to data-driven process improvements.
Support continuous improvement:
Contribute to updates of rules, policies, procedures, and training materials to enhance clarity, fairness, and efficiency.
Qualifications
Required Skills and Competencies:
Regulatory analysis and interpretation:
Interpret and apply laws, rules, and board policies to complex cases and investigations.
Investigative research and evaluation:
Conduct thorough fact-finding and evidence analysis to determine whether violations occurred and recommend solutions.
Written and verbal communication:
Explain technical and legal information clearly in plain language to diverse audiences in both written and oral form.
Organization and case management:
Prioritize multiple assignments, balance competing deadlines, and maintain comprehensive records with accuracy and attention to detail.
Collaboration and teamwork:
Work effectively with legal counsel, board members, staff, and external stakeholders to resolve issues collaboratively.
Customer service and professionalism:
Provide respectful, timely, and knowledgeable responses to licensees, complainants, and the public, maintaining confidentiality and impartiality.
Technology proficiency:
Use electronic databases, Microsoft Office tools, and teleconferencing platforms efficiently to manage case work and communications.
Minimum Qualifications (Education and Experience)
Demonstrated experience applying and interpreting statutes, rules, or regulatory standards in a compliance, legal, or investigative capacity.
Experience conducting investigations or reviewing complex information to verify facts, determine compliance, or recommend corrective action.
Skilled in writing clear, accurate reports, correspondence, and summaries for decision-makers or public records.
Proficiency in Microsoft Office (Word, Excel, Outlook), Adobe applications, and database or case management systems.
Experience maintaining confidentiality and exercising sound judgment when handling sensitive information.
A degree in public administration, legal studies, business, or a related field may supplement relevant professional experience but is not a substitute for demonstrated skills and competencies in the areas noted above. Equivalent combinations of education and directly related experience will be considered.
How to Apply for This Opportunity A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed.
Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process.
Tip:
When attaching your resume, cover letter or other required documents you must mark the attachments as “RELEVANT” or we will be unable to view your documents.
Required Application Materials
Cover Letter
- Your Cover Letter should explain how your experience and education meet the identified Knowledge, Skills, and Abilities, with examples that demonstrate your qualifications.
Resume
- include all work experience you have held that would help you qualify for this position, including duties, dates of employment.
Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application.
All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents.
If you need an accommodation with the application process, please contact the HR office.
Benefits Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great state here.
See our other incredible benefits here. These are some of our benefits just to name a few:
Work/life balance with hybrid schedules or partial telework may be available within the state of Montana.
38 paid days off a year including vacation, sick leave and holidays.
Military leave: You’ll get up to 15 days of military leave with full pay.
Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises.
Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click here to learn more.
Free telehealth and access to free employee medical clinics through our medical plan - click here to learn more.
Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. – Click here to learn more.
Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click here to learn more!
Career progression, training opportunities and room for professional growth.
State employee discounts at various businesses across the state.
This position may be eligible for a statutory $1.00 an hour base pay increase effective on July 1, 2026.
Posting and contact details: Closing Date Mar 23, 2026. See original posting for full details.
#J-18808-Ljbffr
Montanans rely on licensed professionals every day—for safe medical care, ethical financial advice, quality construction, and more. The Compliance Specialist helps uphold that trust by making sure licensing laws and professional standards are applied consistently, fairly, and efficiently, safeguarding the public while helping licensees understand and meet their obligations.
In this role, you blend investigative work, legal coordination, and direct customer service in a professional, mission-driven environment that values integrity, accountability, and continuous improvement. You will gather facts, analyze evidence, and work with others to resolve real-world issues that affect both public safety and the livelihoods of licensed professionals.
Mission Empowering all Montanans through work and opportunity.
It\'s about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here.
Position Overview As a key member of the Central Services Division, the Compliance Specialist advances the Department’s commitment to fair, transparent licensing enforcement. You will lead the intake, investigation, and coordination of complaints involving professional and occupational licensees, guiding cases from initial inquiry through resolution.
Working closely with Department legal counsel and Montana’s professional licensing boards, you ensure that compliance actions are conducted lawfully, efficiently, and in full alignment with Montana’s administrative procedures. Your work helps safeguard the balance between protecting the public and supporting qualified professionals in providing essential services across Montana.
What\'s In It For You As a Compliance Specialist, you’ll join a dedicated team committed to fair government, professional growth, and meaningful public impact. You will:
Make a difference:
Help safeguard Montana communities by ensuring that licensed professionals meet high ethical and safety standards.
Grow professionally:
Develop your expertise in administrative law, investigations, and customer focused compliance while working with experienced legal and regulatory professionals.
Collaborate with purpose:
Work alongside skilled colleagues who care about service, fairness, and continuous improvement.
Enjoy flexibility and balance:
Benefit from a supportive work environment with a strong emphasis on professional respect, work life balance, and public service pride.
Contribute to innovation:
Be part of a division that values process improvement, technology use, and education based approaches to compliance.
Responsibilities
Manage complaint intake and investigation:
Receive and evaluate complaints, gather documentation and evidence, and interview complainants, respondents, and witnesses to clarify facts.
Interpret and apply regulations:
Review laws, administrative rules, and board policies to determine compliance with licensing and professional conduct standards.
Coordinate legal and board processes:
Work with Department counsel to prepare cases for review and ensure proper notice and due process requirements are met.
Prepare and present case materials:
Organize board books and facilitate Screening Panel meetings in compliance with open meeting laws.
Monitor corrective actions:
Track and document respondents’ fulfillment of disciplinary orders, ensuring compliance and accurate reporting to required national databases.
Provide regulatory guidance:
Advise licensees, complainants, and the public on applicable standards and steps to achieve or maintain compliance.
Maintain records and systems:
Enter and maintain accurate, timely data in case management and electronic record systems, contributing to data-driven process improvements.
Support continuous improvement:
Contribute to updates of rules, policies, procedures, and training materials to enhance clarity, fairness, and efficiency.
Qualifications
Required Skills and Competencies:
Regulatory analysis and interpretation:
Interpret and apply laws, rules, and board policies to complex cases and investigations.
Investigative research and evaluation:
Conduct thorough fact-finding and evidence analysis to determine whether violations occurred and recommend solutions.
Written and verbal communication:
Explain technical and legal information clearly in plain language to diverse audiences in both written and oral form.
Organization and case management:
Prioritize multiple assignments, balance competing deadlines, and maintain comprehensive records with accuracy and attention to detail.
Collaboration and teamwork:
Work effectively with legal counsel, board members, staff, and external stakeholders to resolve issues collaboratively.
Customer service and professionalism:
Provide respectful, timely, and knowledgeable responses to licensees, complainants, and the public, maintaining confidentiality and impartiality.
Technology proficiency:
Use electronic databases, Microsoft Office tools, and teleconferencing platforms efficiently to manage case work and communications.
Minimum Qualifications (Education and Experience)
Demonstrated experience applying and interpreting statutes, rules, or regulatory standards in a compliance, legal, or investigative capacity.
Experience conducting investigations or reviewing complex information to verify facts, determine compliance, or recommend corrective action.
Skilled in writing clear, accurate reports, correspondence, and summaries for decision-makers or public records.
Proficiency in Microsoft Office (Word, Excel, Outlook), Adobe applications, and database or case management systems.
Experience maintaining confidentiality and exercising sound judgment when handling sensitive information.
A degree in public administration, legal studies, business, or a related field may supplement relevant professional experience but is not a substitute for demonstrated skills and competencies in the areas noted above. Equivalent combinations of education and directly related experience will be considered.
How to Apply for This Opportunity A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed.
Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process.
Tip:
When attaching your resume, cover letter or other required documents you must mark the attachments as “RELEVANT” or we will be unable to view your documents.
Required Application Materials
Cover Letter
- Your Cover Letter should explain how your experience and education meet the identified Knowledge, Skills, and Abilities, with examples that demonstrate your qualifications.
Resume
- include all work experience you have held that would help you qualify for this position, including duties, dates of employment.
Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application.
All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents.
If you need an accommodation with the application process, please contact the HR office.
Benefits Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great state here.
See our other incredible benefits here. These are some of our benefits just to name a few:
Work/life balance with hybrid schedules or partial telework may be available within the state of Montana.
38 paid days off a year including vacation, sick leave and holidays.
Military leave: You’ll get up to 15 days of military leave with full pay.
Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises.
Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click here to learn more.
Free telehealth and access to free employee medical clinics through our medical plan - click here to learn more.
Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. – Click here to learn more.
Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click here to learn more!
Career progression, training opportunities and room for professional growth.
State employee discounts at various businesses across the state.
This position may be eligible for a statutory $1.00 an hour base pay increase effective on July 1, 2026.
Posting and contact details: Closing Date Mar 23, 2026. See original posting for full details.
#J-18808-Ljbffr