Senior Manager, Salesforce Platform
SupportFinity™, Portland, OR, United States
Overview
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary We’re looking for a
Salesforce Platform Manager
to lead our in-house Salesforce team and take end-to-end ownership of the platform as a
core business system .
This role is not about micromanaging tickets or being the smartest admin in the room. It’s about
setting technical direction, enabling specialists, and ensuring Salesforce scales cleanly
across Sales, Service, and post-sale operations.
Our Salesforce Footprint
Sales Cloud (complex sales motions)
Service Cloud & Agentforce (support, automation, AI-assisted workflows)
Salesforce CPQ (high-volume SaaS + complex Enterprise deals)
Heavy automation and Flow-driven business logic
Responsibilities
Platform Ownership & Strategy: Own Salesforce as a long-term platform, not a collection of features
Set and maintain a clear vision for architecture, automation patterns, and trade-offs; ensure Salesforce evolves deliberately as the business grows and changes
Team Leadership: Lead and grow a cross-functional Salesforce team, including functional architects / Flow specialists, CPQ specialists, admins and developers
Create space for specialists to own their domains while maintaining coherence across the platform
Establish clear ownership boundaries, decision-making norms, and review practices
Technical Direction: Be hands-on enough to review designs, challenge assumptions, and spot architectural risk early; hands-off enough to trust domain experts
Promote consistent patterns across Flows, CPQ, integrations, and data models
Business Partnership: Act as the senior Salesforce partner to Sales/SalesOps, Global Services, Global Support, Revenue Operations / Finance, Legal
Translate business strategy into platform priorities; push back on short-term fixes that create long-term fragility
Delivery & Operational Excellence: Balance roadmap work with operational stability; ensure clean deployments, sensible technical debt management, strong documentation and knowledge sharing
Establish metrics for platform health, not just delivery velocity
What Success Looks Like: Salesforce supports complex business processes without constant firefighting; specialists can move fast within clear architectural guardrails; Sales, Support and Service teams trust the system
Qualifications
7+ years working with Salesforce in increasingly senior roles
Experience leading in-house Salesforce teams (not just projects or consultancies)
Strong working knowledge of: Sales Cloud and Service Cloud, Salesforce automation (Flow-first environments), CPQ concepts and lifecycle impacts
Experience with CPQ in SaaS or subscription businesses
Familiarity with, or eagerness to learn, Agentforce, AI-driven service workflows, or advanced Service Cloud features
Background working closely with Finance, RevOps, or Legal stakeholders
Salesforce Architect or advanced cloud certifications
Proven ability to lead senior ICs and specialists
Comfortable making and defending architectural decisions
Able to balance speed, flexibility, and maintainability
Knows when to say “not now” and when to invest properly
You think in systems and trade-offs, not tools
You value clarity, ownership, and sustainable design
You respect deep expertise and know how to leverage it
You care as much about what not to build as what to build
Compensation & Culture $137,500 - $167,500 a year. The salary range represents Smarsh\'s good faith and reasonable estimate of base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary will be set based on factors including internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
About Our Culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
About the company Smarsh
#J-18808-Ljbffr
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary We’re looking for a
Salesforce Platform Manager
to lead our in-house Salesforce team and take end-to-end ownership of the platform as a
core business system .
This role is not about micromanaging tickets or being the smartest admin in the room. It’s about
setting technical direction, enabling specialists, and ensuring Salesforce scales cleanly
across Sales, Service, and post-sale operations.
Our Salesforce Footprint
Sales Cloud (complex sales motions)
Service Cloud & Agentforce (support, automation, AI-assisted workflows)
Salesforce CPQ (high-volume SaaS + complex Enterprise deals)
Heavy automation and Flow-driven business logic
Responsibilities
Platform Ownership & Strategy: Own Salesforce as a long-term platform, not a collection of features
Set and maintain a clear vision for architecture, automation patterns, and trade-offs; ensure Salesforce evolves deliberately as the business grows and changes
Team Leadership: Lead and grow a cross-functional Salesforce team, including functional architects / Flow specialists, CPQ specialists, admins and developers
Create space for specialists to own their domains while maintaining coherence across the platform
Establish clear ownership boundaries, decision-making norms, and review practices
Technical Direction: Be hands-on enough to review designs, challenge assumptions, and spot architectural risk early; hands-off enough to trust domain experts
Promote consistent patterns across Flows, CPQ, integrations, and data models
Business Partnership: Act as the senior Salesforce partner to Sales/SalesOps, Global Services, Global Support, Revenue Operations / Finance, Legal
Translate business strategy into platform priorities; push back on short-term fixes that create long-term fragility
Delivery & Operational Excellence: Balance roadmap work with operational stability; ensure clean deployments, sensible technical debt management, strong documentation and knowledge sharing
Establish metrics for platform health, not just delivery velocity
What Success Looks Like: Salesforce supports complex business processes without constant firefighting; specialists can move fast within clear architectural guardrails; Sales, Support and Service teams trust the system
Qualifications
7+ years working with Salesforce in increasingly senior roles
Experience leading in-house Salesforce teams (not just projects or consultancies)
Strong working knowledge of: Sales Cloud and Service Cloud, Salesforce automation (Flow-first environments), CPQ concepts and lifecycle impacts
Experience with CPQ in SaaS or subscription businesses
Familiarity with, or eagerness to learn, Agentforce, AI-driven service workflows, or advanced Service Cloud features
Background working closely with Finance, RevOps, or Legal stakeholders
Salesforce Architect or advanced cloud certifications
Proven ability to lead senior ICs and specialists
Comfortable making and defending architectural decisions
Able to balance speed, flexibility, and maintainability
Knows when to say “not now” and when to invest properly
You think in systems and trade-offs, not tools
You value clarity, ownership, and sustainable design
You respect deep expertise and know how to leverage it
You care as much about what not to build as what to build
Compensation & Culture $137,500 - $167,500 a year. The salary range represents Smarsh\'s good faith and reasonable estimate of base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary will be set based on factors including internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
About Our Culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
About the company Smarsh
#J-18808-Ljbffr