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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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We are in search of a Customer Service Representative to join our growing team. This role will interact with customers to provide assistance taking orders over the phone in response to routine inquiries about products and services. May handle and resolve general complaints. Works to create the routing scheduled for drivers, provide estimated time of deliveries. Notifying customers of any important information. Working with the Sales team. Processing paperwork for routes.\nResponsibilities Include:\nKeep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.\nCheck to ensure that appropriate changes are made to resolve customers' problems.\nContact customers to respond to inquiries\nRefer unresolved customer grievances to designated departments for further investigation.\nDetermine charges for services requested, collect deposits or payments, or arrange for billing.\nComplete contract forms, prepare a change of address records, or issue service discontinuance orders, using computers.\nConfer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.\nProven customer support experience or experience as a Client Service Representative\nTrack record of over-achieving quota\nStrong phone contact handling skills and active listening\nAssist with the delivery drivers routing process\nWorking directly with the sales team\nCustomer orientation and ability to adapt/respond to different types of characters.\nExcellent communication and presentation skills\nAbility to multi-task, prioritize, and manage time effectively.\nOther duties and responsibilities as assigned\nThe Ideal Candidate Will Have:\nHigh School Diploma - or the equivalent (for example, GED). Some college preferred.\nKnowledge of Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.\nEnglish Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar, also knowledge of Spanish at a speaking level is recommended.\nSales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.\nAdministrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.\nComputers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.\nCompensation & Benefits:\nThe pay range for this role is $20.00- $20.50 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.\nAbout BradyPLUS: BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about!\nBradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.\n","Customer Service Representative

We are in search of a Customer Service Representative to join our growing team. This role will interact wi...",[529],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2881956408"],"Work at Brady Plus","13 days ago","/jobs/2881956408-customer-service-representative","/jobs?keyword=Brady+Plus",{"_435":434,"_439":536,"_470":471,"_462":537,"_248":538,"_446":539,"_433":434,"_113":540,"_437":199,"_438":199,"_472":471,"_448":199,"_449":541,"_431":547,"_473":548,"_436":129,"_487":549,"_478":550,"_489":540,"_490":551,"_492":552,"_494":553,"_496":554},["D",1774576800000],"PrideStaff","Customer Service Representative

Our client in Franklin, MA is looking for a fully on-site temp to hire Customer Service Representative to join their team! Hours: 7AM - 4PM Pay: $23hr\nResponsibilities:\nResolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.\nContact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.\nRefer unresolved customer grievances to designated departments for further investigation.\nKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.\nRequirements:\nVerbal and written communication skills, attention to detail, customer service skills and interpersonal skills.\nAbility to work independently and manage one's time.\nAbility to accurately document and record customer/client information.\nPrevious experience with computer applications, such as Microsoft Word and PowerPoint.\n2-4 years customer service related experience required.\nBenefits include: Medical Insurance, Dental Plan, Vision Plan, New Benefits

","Customer Service Representative

Our client in Franklin, MA is looking for a fully on-site temp to hire Customer Service Representative to ...","Customer Service Representative II",[542],{"_458":459,"_454":543,"_452":544,"_456":545,"_460":546},"Franklin","Franklin, MA, United States, 02038","MA","02038",["B","3025806333"],"Work at PrideStaff","1 days ago","/jobs/3025806333-customer-service-representative-ii","Franklin, MA, United States","/jobs?keyword=PrideStaff","/jobs?location=Franklin%2C+MA%2C+United+States","/jobs?keyword=Customer+Service+Representative+II",{"_435":434,"_439":556,"_470":471,"_462":557,"_248":558,"_446":559,"_433":434,"_113":560,"_437":199,"_438":199,"_472":471,"_448":199,"_449":561,"_431":567,"_473":568,"_436":129,"_487":569,"_478":570,"_489":560,"_490":571,"_492":572,"_494":573,"_496":574},["D",1773338400000],"Kedia Corporation","Customer Service Representative - Bismarck, ND\nContract

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field

Tasks

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Tools

Autodialers – Autodialing systems; Predictive dialers

Automated attendant systems – Voice broadcasting systems

Automatic call distributor (ACD) – Automatic call distribution ACD system

Scanners

Standalone telephone caller identification – Calling line identification equipment; Dialed number identification systems (DNIS)

Technology

Contact center software – Avaya software; Multi‑channel contact center software; Timpani Contact Center; Timpani Email

Customer relationship management (CRM) software – Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e‑CRM

Electronic mail software – Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook

Network conferencing software – Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat

Spreadsheet software – Microsoft Excel Knowledge

Skills

Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking – Talking to others to convey information effectively.

Service Orientation – Actively looking for ways to help people.

Persuasion – Persuading others to change their minds or behavior.

Reading Comprehension – Understanding written sentences and paragraphs in work related documents.

Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Writing – Communicating effectively in writing as appropriate for the needs of the audience.

Coordination – Adjusting actions in relation to others' actions.

Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do.

Negotiation – Bringing others together and trying to reconcile differences.

Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Abilities

Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression – The ability to communicate information and ideas in speaking so others will understand.

Speech Clarity – The ability to speak clearly so others can understand you.

Speech Recognition – The ability to identify and understand the speech of another person.

Written Expression – The ability to communicate information and ideas in writing so others will understand.

Near Vision – The ability to see details at close range (within a few feet of the observer).

Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension – The ability to read and understand information and ideas presented in writing.

Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Application\nIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

#J-18808-Ljbffr\n","Customer Service Representative - Bismarck, ND\nContract

Kedia Corporation connects people with what they want on a global scale. We are co...","Customer Service Representative - Bismarck, ND",[562],{"_458":459,"_454":563,"_452":564,"_456":565,"_460":566},"Bismarck","Bismarck, ND, United States, 58502","ND","58502",["B","2861534859"],"Work at Kedia Corporation","15 days ago","/jobs/2861534859-customer-service-representative-bismarck-nd","Bismarck, ND, United States","/jobs?keyword=Kedia+Corporation","/jobs?location=Bismarck%2C+ND%2C+United+States","/jobs?keyword=Customer+Service+Representative+-+Bismarck%2C+ND",{"_435":434,"_439":576,"_470":471,"_462":577,"_248":578,"_446":579,"_433":434,"_113":580,"_437":199,"_438":199,"_472":471,"_448":199,"_449":581,"_431":586,"_473":587,"_436":129,"_487":588,"_478":589,"_489":580,"_490":584,"_492":590,"_494":591,"_496":592},["D",1773961200000],"Cortec","The purpose of this position is to interact with customers by providing price quotes, processing orders, and answering product-related questions, resulting in high customer satisfaction and effective, collaborative relationships with other company departments, including shipping, production, quality assurance, sales, and accounting. This role supports complex customer accounts, resolves escalated issues, and serves as a resource to other Customer Service Representatives by providing guidance, training, and process support.\nThe following are essential job functions.\nRespond to customer inquiries through phone, email, and other communication channels.\nProvide customers with information about products, services, and order-related inquiries.\nMaintain documentation of customer interactions, including details of inquiries, complaints, comments, and actions taken.\nMaintain account documentation for customers with specific requirements related to shipping, data entry, pricing, and billing.\nProcess incoming purchase orders and other related items for assigned accounts.\nProvide pricing quotations for stock, made-to-order, and custom products.\nResolve issues by performing activities such as returns, exchanges, and issuing credit memos with proper approvals and procedures.\nRefer unresolved customer grievances to designated departments for further investigation.\nHandle special, unique, and more complex situations with little or no assistance from the Customer Success Manager.\nIdentify and communicate potential sales opportunities to sales representatives and/or distributors.\nUphold and improve quality standards by performing corrective and preventative actions related to job responsibilities.\nAnalyze recurring customer issues and collaborate with internal departments to implement long-term solutions.\nProvide general, technical, and functional guidance to others in the department.\nTrain and mentor Level I and II Customer Service Representatives regarding processes and best practices.\nAssist in prioritizing departmental workload and coordinating task distribution to ensure efficient service coverage.\nAssist the Customer Success Manager in ensuring that performance metrics and goals are met.\nOther related duties as assigned.\nSecondary job accountabilities\nServes as backup for daily sales reporting and internal sales communications.

","The purpose of this position is to interact with customers by providing price quotes, processing orders, and answering product-related questions, r...","Senior Customer Service Representative",[582],{"_458":459,"_454":583,"_452":584,"_456":585},"White Bear Lake","White Bear Lake, MN, United States","MN",["B","2939891277"],"Work at Cortec","8 days ago","/jobs/2939891277-senior-customer-service-representative","/jobs?keyword=Cortec","/jobs?location=White+Bear+Lake%2C+MN%2C+United+States","/jobs?keyword=Senior+Customer+Service+Representative",{"_435":434,"_439":594,"_470":471,"_462":595,"_248":596,"_446":597,"_433":434,"_113":598,"_437":199,"_438":199,"_472":471,"_448":199,"_449":599,"_431":605,"_473":606,"_436":129,"_487":607,"_478":608,"_489":598,"_490":609,"_492":610,"_494":611,"_496":612},["D",1774627200000],"NexRep","Responsibilities

All aspects of order entry, quoting, and customer ordering.

Maintain purchase order records and verify price quoted against the amount billed.

Set‑up and maintain job, vendor, and customer files in Oxiaon (similar to SAP) and Excel.

Assist with special projects and other duties assigned by the Plant Manager.

Interact with customers to provide information in response to inquiries about products and services along with handling/resolving customer issues.

Deal directly with customers either by telephone, electronically or face to face.

Respond promptly to customer inquiries.

Obtain and evaluate all relevant information to handle inquiries and complaints.

Direct requests and unresolved issues to the designated resources.

Manage customers' accounts.

Keep records of customer interactions and transactions.

Record details of inquiries, comments and complaints.

Record details of actions taken.

Communicate and coordinate with internal departments.

Follow up on customer interactions.

Follow‑up on open quotes and specialty projects.

Use of MI‑5 CAD/CAM software to review customer supplied information.

Use of Oxaion to enter orders, quotes, scheduling, planning and processing of all information relevant to customer, material, & supplier management.

Develop and maintain good working relationships with Marbach customers.

Ability to handle varied functions in a quick, accurate manner while dealing with constant interruptions.

Ability to travel to Charlotte, NC for training and planned travel to customer sites.

Skills

Use of Microsoft Office (Word, Excel, PowerPoint)

Interpersonal skills

Communication skills - verbal and written

Strong problem analysis and problem‑solving skills

Attention to detail and accuracy

Strong organizational skills

Accurate typist with good command of the English language.

Benefits\nMarbach offers health, dental and vision insurance to qualified employees as well as STD, LTD and life insurance. Marbach also offers a 401K plan matching 3%-4% after one year with the company.

#J-18808-Ljbffr\n","Responsibilities

All aspects of order entry, quoting, and customer ordering.

Maintain purchase order records and verify price quo...","Remote Customer Service Representative",[600],{"_458":459,"_454":601,"_452":602,"_456":603,"_460":604},"Charlotte","Charlotte, NC, United States, 28245","NC","28245",["B","3034537090"],"Work at NexRep","13 hours ago","/jobs/3034537090-remote-customer-service-representative","Charlotte, NC, United States","/jobs?keyword=NexRep","/jobs?location=Charlotte%2C+NC%2C+United+States","/jobs?keyword=Remote+Customer+Service+Representative","actionData","errors"]