Director of Engineering, Trust & Safety
Hinge, New York, NY, United States
Hinge is the dating app designed to be deleted
In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric – setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.
About the Role Trust & Safety is foundational to Hinge’s mission of helping people find meaningful connections. We are looking for a Director of Engineering to lead the organization responsible for protecting our community and enabling safe, authentic experiences. You will oversee engineers (including managers) across four product teams, partnering closely with Product, AI/ML, and Data to set strategy and ensure organizational health. A key component of this role is outward‑facing leadership: building partnerships across Match Group and the broader industry to anticipate trends and invest in future‑proof capabilities.
Responsibilities
Strategy & Organizational Health:
Lead the Trust & Safety engineering org, defining multi‑quarter roadmaps in partnership with cross‑functional leadership. Hire and coach engineering managers, creating clear growth paths and fostering a culture of high standards, psychological safety, and accountability.
Execution Excellence:
Drive predictable delivery, balancing urgent risk response with long‑term platform investments. Establish scalable operating rhythms for planning, technical reviews, and incident learnings.
Technical Leadership:
Provide oversight for T&S platforms (detection, enforcement, appeals, identity) and ensure strong system design for privacy‑conscious workflows. Drive excellence in observability, data quality, and safety‑critical development standards.
Partnerships:
Build relationships with Match Group leaders to share patterns and align on capabilities. Translate industry trends (e.g., AI threats, regulatory changes) into actionable strategy and rigorous build‑vs‑buy decisions.
AI Change Management :In close partnership with Product and AI leaders, modernize enforcement and user experiences with AI‑enabled workflows that are measurable, accountable, and trusted by users.
What We're Looking For
Experience:
10+ years in software engineering (distributed systems at scale) and 2+ years managing managers with a track record of scaling healthy teams.
Technical Judgment:
Strong grasp of architecture, reliability, data/ML‑adjacent systems, and mobile + backend collaboration.
Domain Expertise:
Intuition for Trust & Safety domains such as abuse prevention, fraud, moderation workflows, identity, or user reporting.
Operational Agility:
Comfort operating in high‑urgency environments, managing incident response without sacrificing long‑term quality.
Strategic Thinking:
Relentless focus on driving user value whilst navigating regulatory requirements.
Communication:
Exceptional ability to influence across executive leadership, Legal/Policy partners, and external stakeholders.
Nice to Have
Experience partnering with AI/ML teams on detection, classification, or GenAI‑related risk mitigation.
Background in regulated or safety‑sensitive domains (marketplaces, fintech, social platforms).
Familiarity with T&S operations workflows, case management, and policy‑to‑product translation.
Salary Range $252,000.00 – $302,500.00 per year salary
This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment if an authorization is granted to work outside of the location listed in this posting.
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About the Role Trust & Safety is foundational to Hinge’s mission of helping people find meaningful connections. We are looking for a Director of Engineering to lead the organization responsible for protecting our community and enabling safe, authentic experiences. You will oversee engineers (including managers) across four product teams, partnering closely with Product, AI/ML, and Data to set strategy and ensure organizational health. A key component of this role is outward‑facing leadership: building partnerships across Match Group and the broader industry to anticipate trends and invest in future‑proof capabilities.
Responsibilities
Strategy & Organizational Health:
Lead the Trust & Safety engineering org, defining multi‑quarter roadmaps in partnership with cross‑functional leadership. Hire and coach engineering managers, creating clear growth paths and fostering a culture of high standards, psychological safety, and accountability.
Execution Excellence:
Drive predictable delivery, balancing urgent risk response with long‑term platform investments. Establish scalable operating rhythms for planning, technical reviews, and incident learnings.
Technical Leadership:
Provide oversight for T&S platforms (detection, enforcement, appeals, identity) and ensure strong system design for privacy‑conscious workflows. Drive excellence in observability, data quality, and safety‑critical development standards.
Partnerships:
Build relationships with Match Group leaders to share patterns and align on capabilities. Translate industry trends (e.g., AI threats, regulatory changes) into actionable strategy and rigorous build‑vs‑buy decisions.
AI Change Management :In close partnership with Product and AI leaders, modernize enforcement and user experiences with AI‑enabled workflows that are measurable, accountable, and trusted by users.
What We're Looking For
Experience:
10+ years in software engineering (distributed systems at scale) and 2+ years managing managers with a track record of scaling healthy teams.
Technical Judgment:
Strong grasp of architecture, reliability, data/ML‑adjacent systems, and mobile + backend collaboration.
Domain Expertise:
Intuition for Trust & Safety domains such as abuse prevention, fraud, moderation workflows, identity, or user reporting.
Operational Agility:
Comfort operating in high‑urgency environments, managing incident response without sacrificing long‑term quality.
Strategic Thinking:
Relentless focus on driving user value whilst navigating regulatory requirements.
Communication:
Exceptional ability to influence across executive leadership, Legal/Policy partners, and external stakeholders.
Nice to Have
Experience partnering with AI/ML teams on detection, classification, or GenAI‑related risk mitigation.
Background in regulated or safety‑sensitive domains (marketplaces, fintech, social platforms).
Familiarity with T&S operations workflows, case management, and policy‑to‑product translation.
Salary Range $252,000.00 – $302,500.00 per year salary
This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment if an authorization is granted to work outside of the location listed in this posting.
#J-18808-Ljbffr