Director of Leisure Travel Sales
SupportFinity™, Phoenix, AZ, United States
Overview
Division Hilton Scottsdale Resort and Villas
The Director of Leisure Travel Sales is responsible for developing and growing high-value leisure business through luxury travel advisor networks, curated travel platforms, corporate housing channels, retreat marketplaces, and golf tour operators. This role will focus on positioning the resort and villas as a premier luxury desert destination while expanding distribution channels that drive longer length of stay, premium ADR, and high-net-worth clientele. Working closely with the Director of Sales & Marketing and Revenue Management, this position will proactively cultivate strategic partnerships and generate incremental leisure demand that aligns with the resort’s luxury positioning.
What You’ll Shape Experience & Future
Lead and manage the relationships and opportunities that contribute to luxury leisure sales and enhanced guest experiences.
Responsibilities
Achieve monthly, quarterly, and annual sales goals as designated by the Director of Sales & Marketing.
Collaborate with Hilton Worldwide Sales team to identify opportunities for Group and Transient segments in TMC, Wholesale, National Corporate, Incentive, and Government (seasonally).
Lead and manage the RFP process for TMC, Luxury Consortia, Wholesale, and Local corporate accounts for both Villas and Hilton.
Solicit and promote the Villas to local accounts including relocation/renovation companies, real estate for temporary housing, interior designers, hospitals, local companies, government organizations based on seasonal pricing needs.
Educate and develop hotel relationships with key accounts to increase customer satisfaction and account revenue for Luxury Consortia Travel Advisor, Boutique Luxury Agencies, Individual and Suite clientele.
Maximize sales tools including True Tour, ZoomInfo, LinkedIn, Hilton/Delphi Database, and generate creative custom proposals and presentations.
Negotiate with clients to maximize revenue while satisfying client needs.
Monitor production of all Accounts and individual stay clientele, and evaluate trends within the luxury leisure industry.
Show initiative and resourcefulness in developing individual guest room experiences ensuring a high level of customer satisfaction.
Collaborate with all relevant departments in preparation for Villa clientele arrival and experience.
Actively solicit new business through outside client visits, entertaining, and appointments.
Implement special promotions relating to the Luxury Consortia and wholesale segments.
Conduct thorough and creative site visits of the hotel with clients, exhibiting key features and benefits of the property.
Proactively engage clients off-property via office visits, industry events and client entertainment.
Attend tradeshows and promotional events to develop networking opportunities through active participation and events.
Knowledgeable of all VIP guests and communicates to the team all needs of the guests.
Curate a personalized and meaningful experience for the Villa guest.
Receive and respond to all customer inquiries within four business hours. Negotiate and capture all profits in accordance with selective selling guidelines.
Prepare and send requested proposals and contracts to designate potential group clients.
Promote the resort as a hybrid leisure and work destination for extended stays and executive travel.
Collaborate with Events and Catering teams to support retreat planning and execution.
Monitor emerging luxury travel trends, platforms, and demand segments to identify new business opportunities aligned with the resort’s luxury positioning.
Work cross-functionally with Marketing, Revenue Management, Public Relations, and operational teams to ensure consistent luxury positioning and revenue strategy.
Other duties as assigned.
Key Strengths for Success
Strategic thinker with strong negotiation and relationship-building skills.
Results-driven with proven ability to meet or exceed revenue goals.
Highly organized with strong attention to detail and follow-through.
Collaborative mindset with a focus on teamwork and client satisfaction.
Familiarity with brand-specific property management systems such as Delphi and Passkey is highly desired.
Excellent communication, presentation, organization, time management, and listening skills.
Ability to use analytical skills for measuring business potential and value to the hotel.
Demonstrates strong time management and multi-tasking skills.
Collaborative team player who thrives in a fast-paced, dynamic environment.
Utilize social media platforms to promote business including Facebook and Instagram posts and reels.
Professional Experience
3–7 years luxury leisure sales experience in a resort environment.
Strong relationships within luxury travel advisor networks.
Experience working with villa or residential-style accommodations.
Knowledge of curated travel platforms and experiential travel trends.
Experience in golf tourism, retreat sales, or extended-stay segments.
Strong candidates will demonstrate an entrepreneurial mindset and the ability to develop new revenue channels.
Academic Background
Associate’s degree in Sales & Marketing, Business, Communications or a related field.
Equivalent combinations of education and relevant experience will be considered.
Benefits
Medical, dental, and vision (HSA available).
Company-paid disability & life insurance.
Employee Assistance Program.
Supplemental benefits.
401(k) with match.
Employee discounts.
Paid vacation & sick time.
Position Requirements: Successful completion of a background check is required prior to employment.
EOE Statement: HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect and equal employment opportunity for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, disability, genetic information, family or parental status, military service, or any other status protected by law. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on these characteristics.
Location: Arizona
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The Director of Leisure Travel Sales is responsible for developing and growing high-value leisure business through luxury travel advisor networks, curated travel platforms, corporate housing channels, retreat marketplaces, and golf tour operators. This role will focus on positioning the resort and villas as a premier luxury desert destination while expanding distribution channels that drive longer length of stay, premium ADR, and high-net-worth clientele. Working closely with the Director of Sales & Marketing and Revenue Management, this position will proactively cultivate strategic partnerships and generate incremental leisure demand that aligns with the resort’s luxury positioning.
What You’ll Shape Experience & Future
Lead and manage the relationships and opportunities that contribute to luxury leisure sales and enhanced guest experiences.
Responsibilities
Achieve monthly, quarterly, and annual sales goals as designated by the Director of Sales & Marketing.
Collaborate with Hilton Worldwide Sales team to identify opportunities for Group and Transient segments in TMC, Wholesale, National Corporate, Incentive, and Government (seasonally).
Lead and manage the RFP process for TMC, Luxury Consortia, Wholesale, and Local corporate accounts for both Villas and Hilton.
Solicit and promote the Villas to local accounts including relocation/renovation companies, real estate for temporary housing, interior designers, hospitals, local companies, government organizations based on seasonal pricing needs.
Educate and develop hotel relationships with key accounts to increase customer satisfaction and account revenue for Luxury Consortia Travel Advisor, Boutique Luxury Agencies, Individual and Suite clientele.
Maximize sales tools including True Tour, ZoomInfo, LinkedIn, Hilton/Delphi Database, and generate creative custom proposals and presentations.
Negotiate with clients to maximize revenue while satisfying client needs.
Monitor production of all Accounts and individual stay clientele, and evaluate trends within the luxury leisure industry.
Show initiative and resourcefulness in developing individual guest room experiences ensuring a high level of customer satisfaction.
Collaborate with all relevant departments in preparation for Villa clientele arrival and experience.
Actively solicit new business through outside client visits, entertaining, and appointments.
Implement special promotions relating to the Luxury Consortia and wholesale segments.
Conduct thorough and creative site visits of the hotel with clients, exhibiting key features and benefits of the property.
Proactively engage clients off-property via office visits, industry events and client entertainment.
Attend tradeshows and promotional events to develop networking opportunities through active participation and events.
Knowledgeable of all VIP guests and communicates to the team all needs of the guests.
Curate a personalized and meaningful experience for the Villa guest.
Receive and respond to all customer inquiries within four business hours. Negotiate and capture all profits in accordance with selective selling guidelines.
Prepare and send requested proposals and contracts to designate potential group clients.
Promote the resort as a hybrid leisure and work destination for extended stays and executive travel.
Collaborate with Events and Catering teams to support retreat planning and execution.
Monitor emerging luxury travel trends, platforms, and demand segments to identify new business opportunities aligned with the resort’s luxury positioning.
Work cross-functionally with Marketing, Revenue Management, Public Relations, and operational teams to ensure consistent luxury positioning and revenue strategy.
Other duties as assigned.
Key Strengths for Success
Strategic thinker with strong negotiation and relationship-building skills.
Results-driven with proven ability to meet or exceed revenue goals.
Highly organized with strong attention to detail and follow-through.
Collaborative mindset with a focus on teamwork and client satisfaction.
Familiarity with brand-specific property management systems such as Delphi and Passkey is highly desired.
Excellent communication, presentation, organization, time management, and listening skills.
Ability to use analytical skills for measuring business potential and value to the hotel.
Demonstrates strong time management and multi-tasking skills.
Collaborative team player who thrives in a fast-paced, dynamic environment.
Utilize social media platforms to promote business including Facebook and Instagram posts and reels.
Professional Experience
3–7 years luxury leisure sales experience in a resort environment.
Strong relationships within luxury travel advisor networks.
Experience working with villa or residential-style accommodations.
Knowledge of curated travel platforms and experiential travel trends.
Experience in golf tourism, retreat sales, or extended-stay segments.
Strong candidates will demonstrate an entrepreneurial mindset and the ability to develop new revenue channels.
Academic Background
Associate’s degree in Sales & Marketing, Business, Communications or a related field.
Equivalent combinations of education and relevant experience will be considered.
Benefits
Medical, dental, and vision (HSA available).
Company-paid disability & life insurance.
Employee Assistance Program.
Supplemental benefits.
401(k) with match.
Employee discounts.
Paid vacation & sick time.
Position Requirements: Successful completion of a background check is required prior to employment.
EOE Statement: HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect and equal employment opportunity for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, disability, genetic information, family or parental status, military service, or any other status protected by law. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on these characteristics.
Location: Arizona
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