Customer Service Representative
Kelly, Green Bay, WI, United States
Job Title: Customer Specialist Sr; Location: Green Bay, WI; Employment Type: Full-time, On-site; Shift: 1st Shift (Monday–Friday, 7:30am–4:30pm); Pay Rate: $20/hour; Start Date: April 13, 2026
Overview Kelly Services is seeking a Senior Customer Service Representative for Schneider in Green Bay, WI. This role is responsible for managing customer relationships, processing and monitoring orders, overseeing freight solicitation, and negotiating market rates.
Responsibilities
Monitor customer freight to proactively identify and resolve service issues.
Recommend adjustments in response to fluctuations in freight volumes.
Utilize technology to analyze service issues and trends, proposing effective solutions.
Collaborate with internal leaders, teams, and external customers to ensure optimal service delivery.
Qualifications
High school diploma or GED required.
Minimum of one year of customer service experience preferred.
Excellent written and verbal communication skills.
Strong ability to manage multiple priorities efficiently.
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Overview Kelly Services is seeking a Senior Customer Service Representative for Schneider in Green Bay, WI. This role is responsible for managing customer relationships, processing and monitoring orders, overseeing freight solicitation, and negotiating market rates.
Responsibilities
Monitor customer freight to proactively identify and resolve service issues.
Recommend adjustments in response to fluctuations in freight volumes.
Utilize technology to analyze service issues and trends, proposing effective solutions.
Collaborate with internal leaders, teams, and external customers to ensure optimal service delivery.
Qualifications
High school diploma or GED required.
Minimum of one year of customer service experience preferred.
Excellent written and verbal communication skills.
Strong ability to manage multiple priorities efficiently.
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