Outreach Specialist - WIN
NADAP, Hempstead, NY, United States
Job Information
Job Order ID: NY1593332 # of Positions: 1 High School Diploma/GED Experience Required: none Salary: $50000.00 + Duration: Full Time Regular Shift: First Shift (Day) Not Specified Job Description
What we offer: Meaningful and impactful work in the community Comprehensive insurance benefits 401k plan with match 35+ paid days off each year Tuition reimbursement and much more! Position Objective: Identify new and maintain existing substance use treatment program relationships along with other referral partners to obtain client referrals to NADAP Workforce Initiative Nassau (WIN) program. Conduct presentations to treatment program staff and clients to explain program services and expectations. Carefully screen eligible and appropriate clients and support them through the enrollment process. Collect and scan required documents needed for program enrollment including I9 documents into online database and complete client intake forms. Responsibilities
Identify new partners and maintain existing ones to increase program referrals and intakes. Complete 810 presentations per month both virtually and in person that result in the required number of program referrals and intakes. Educate clients, community organizations, and substance use treatment programs about NADAPs services through in person, phone and email outreach. Provide clients with a clear explanation and understanding of the WIN program, our services, enrollment requirements and program expectations to meet a minimum of 30 client enrollments per month. Collect and scan all I9 documents. Provide referral information to clients on how they can obtain SS card, ID and other required documents, if needed. Collaborate with other WDI team members to coordinate and facilitate employment readiness, job placement, and retention activities. Participate in meetings with the Job Developer and Vocational Case Manager to discuss client progress. Serve as the primary point of contact with referral partners to provide and obtain client updates. Maintain detailed, accurate and timely case notes regarding client progress into electronic database, log completed presentations in Credible and ensure that client documents are uploaded. Case notes must reflect all client interactions and outreach attempts. Review incoming emails and phone calls daily to ensure that all potential referrals are captured. Follow up with referral partners and clients who do not provide the required documentation to complete the intake. Try to reengage them into the program. Outreach should be conducted via phone, email and text message. Assist clients with removing barriers to enrollment including resources for obtaining replacement IDs, social security cards including free cell phone services. Complete weekly and monthly reports as required and data entry on presentations provided, new partnerships created and pending referrals. Responsible for preparing and distributing weekly email campaign to promote WDI services to potential referral partners. Attend and participate in meetings, staff development sessions and in-service training as assigned. Maintain and execute documentation and workflow through computer-based programs and technology that draws on basic software/computer skill set. Educational Requirements
High School Diploma required with at least 1 years related work experience in employment services. Skills and/or Experience Required
Some prior professional experience working within a community-based organization or the government sector, directly serving an under-resourced population required. Experience working in employment services or in social service-related field preferred. Good verbal and written communication skills, Excellent organizational skills, Effective problem solving and interpersonal skills. Ability to work a flexible schedule and to travel to various locations to carry out assigned duties. Bilingual in Spanish preferred. Basic computer software literacy and computer usage experience. Must have a car and valid driver's license. Disclaimer: In conducting placement activities, the New York State Department of Labor (Department), acts as a portal for prospective employees and businesses. The Department does not represent or guarantee the truthfulness, accuracy, or reliability of information supplied by prospective employees or businesses, nor does it engage in any form of screening or independent investigation of prospective employees and businesses other than matching a prospective employee’s self-stated qualifications to those prescribed by a business. The Department is not responsible for any employment decisions made by prospective employees or businesses, for whatever reason made. New York State Law may limit the types of disclosures that the Department can make to a business regarding a prospective employee. Businesses should not forgo any form of screening otherwise prudent to ensure a prospective employee’s qualifications and background meets the needs of the workplace.
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Job Order ID: NY1593332 # of Positions: 1 High School Diploma/GED Experience Required: none Salary: $50000.00 + Duration: Full Time Regular Shift: First Shift (Day) Not Specified Job Description
What we offer: Meaningful and impactful work in the community Comprehensive insurance benefits 401k plan with match 35+ paid days off each year Tuition reimbursement and much more! Position Objective: Identify new and maintain existing substance use treatment program relationships along with other referral partners to obtain client referrals to NADAP Workforce Initiative Nassau (WIN) program. Conduct presentations to treatment program staff and clients to explain program services and expectations. Carefully screen eligible and appropriate clients and support them through the enrollment process. Collect and scan required documents needed for program enrollment including I9 documents into online database and complete client intake forms. Responsibilities
Identify new partners and maintain existing ones to increase program referrals and intakes. Complete 810 presentations per month both virtually and in person that result in the required number of program referrals and intakes. Educate clients, community organizations, and substance use treatment programs about NADAPs services through in person, phone and email outreach. Provide clients with a clear explanation and understanding of the WIN program, our services, enrollment requirements and program expectations to meet a minimum of 30 client enrollments per month. Collect and scan all I9 documents. Provide referral information to clients on how they can obtain SS card, ID and other required documents, if needed. Collaborate with other WDI team members to coordinate and facilitate employment readiness, job placement, and retention activities. Participate in meetings with the Job Developer and Vocational Case Manager to discuss client progress. Serve as the primary point of contact with referral partners to provide and obtain client updates. Maintain detailed, accurate and timely case notes regarding client progress into electronic database, log completed presentations in Credible and ensure that client documents are uploaded. Case notes must reflect all client interactions and outreach attempts. Review incoming emails and phone calls daily to ensure that all potential referrals are captured. Follow up with referral partners and clients who do not provide the required documentation to complete the intake. Try to reengage them into the program. Outreach should be conducted via phone, email and text message. Assist clients with removing barriers to enrollment including resources for obtaining replacement IDs, social security cards including free cell phone services. Complete weekly and monthly reports as required and data entry on presentations provided, new partnerships created and pending referrals. Responsible for preparing and distributing weekly email campaign to promote WDI services to potential referral partners. Attend and participate in meetings, staff development sessions and in-service training as assigned. Maintain and execute documentation and workflow through computer-based programs and technology that draws on basic software/computer skill set. Educational Requirements
High School Diploma required with at least 1 years related work experience in employment services. Skills and/or Experience Required
Some prior professional experience working within a community-based organization or the government sector, directly serving an under-resourced population required. Experience working in employment services or in social service-related field preferred. Good verbal and written communication skills, Excellent organizational skills, Effective problem solving and interpersonal skills. Ability to work a flexible schedule and to travel to various locations to carry out assigned duties. Bilingual in Spanish preferred. Basic computer software literacy and computer usage experience. Must have a car and valid driver's license. Disclaimer: In conducting placement activities, the New York State Department of Labor (Department), acts as a portal for prospective employees and businesses. The Department does not represent or guarantee the truthfulness, accuracy, or reliability of information supplied by prospective employees or businesses, nor does it engage in any form of screening or independent investigation of prospective employees and businesses other than matching a prospective employee’s self-stated qualifications to those prescribed by a business. The Department is not responsible for any employment decisions made by prospective employees or businesses, for whatever reason made. New York State Law may limit the types of disclosures that the Department can make to a business regarding a prospective employee. Businesses should not forgo any form of screening otherwise prudent to ensure a prospective employee’s qualifications and background meets the needs of the workplace.
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