Senior CX Operations Lead | Zendesk & Salesforce

A leading web accessibility firm located in New York is seeking a Senior Manager for Customer Experience Operations to optimize its customer experience infrastructure. Ideal candidates will have over 3 years of experience in CX Operations, proficient in Zendesk and Salesforce, and strong analytical skills to provide actionable insights. The position offers a competitive salary range of $120,000 to $140,000 and benefits including comprehensive health coverage and generous PTO. Join a collaborative culture where you can grow and impact meaningful change. #J-18808-Ljbffr