Marketing Technology Support - Temp
Jack Morton Worldwide, Detroit, MI, United States
What we do isn’t easy. Nothing extraordinary ever is.
At Jack Morton we create head-turning, stomach-dropping, mind-boggling, smile-inducing brand experiences. We exist to reimagine what experience can be, and we do that by pushing the boundaries of what’s possible.
We take care of each other, as much as we take care of business. We forget titles, check egos at the door, roll up our sleeves and make extraordinary happen.
This is a place where you can be you, all of you, and bring your true and honest self to work, every day in every way.
What we create is unique, just like those who work here and together we are united behind a powerful vision – we inspire the world to experience better. To show, not tell how things should be. More innovative. More inclusive. More sustainable.
So if you feel work, and the people you work with, can be extraordinary, let’s chat.
Hi, we’re Jack. And we’re hiring. See our latest marketing jobs below.
Support the execution and technical operations of event-based marketing technology programs, including data capture systems, mobile devices, connectivity troubleshooting, and remote support for live activations.
What you’ll do
Support lead generation, data capture systems, and event technology for GM experiential marketing programs
Provide on-site and remote technical support during live event activations
Troubleshoot and resolve technical issues related to devices, connectivity, and event technology platforms
Assist with setup and configuration of event technology equipment (tablets, scanners, RFID readers, etc.)
Diagnose connectivity issues including WiFi and cellular networks
Manage basic system QA, reporting, and data validation tasks
Support event setup, execution, and post-event technical processes
Document support issues and elevate complex problems when necessary
Work with internal teams and external vendors to ensure smooth event execution
Assist with basic HTML/CSS edits when required (nice to have, not required)
Technical Support Responsibilities
Serve as the first point of contact for technical support requests via phone, email, chat, or in person
Troubleshoot basic technical issues and resolve or elevate when needed
Document issues, resolutions, and escalation steps
Follow established procedures and support workflows
Who you are!
Detail-oriented with strong documentation habits
Comfortable troubleshooting technology in fast-paced environments
Calm and resourceful under pressure during live events
Strong communicator able to explain technical issues to non-technical users
Proactive and collaborative with internal teams and vendors
Able to manage multiple tasks and priorities simultaneously
What you’ll bring to Jack
1–3 years supporting users, devices, or event technology systems
Interest in technology and problem solving
Strong communication and customer service skills
Ability to manage multiple deadlines independently
Willingness to occasionally support evenings or weekends when events require
Basic HTML/CSS experience is a plus but not required
[This is currently a Temporary Role through mid to late July, with potential to convert to Permanent in the future]
Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.
#J-18808-Ljbffr
At Jack Morton we create head-turning, stomach-dropping, mind-boggling, smile-inducing brand experiences. We exist to reimagine what experience can be, and we do that by pushing the boundaries of what’s possible.
We take care of each other, as much as we take care of business. We forget titles, check egos at the door, roll up our sleeves and make extraordinary happen.
This is a place where you can be you, all of you, and bring your true and honest self to work, every day in every way.
What we create is unique, just like those who work here and together we are united behind a powerful vision – we inspire the world to experience better. To show, not tell how things should be. More innovative. More inclusive. More sustainable.
So if you feel work, and the people you work with, can be extraordinary, let’s chat.
Hi, we’re Jack. And we’re hiring. See our latest marketing jobs below.
Support the execution and technical operations of event-based marketing technology programs, including data capture systems, mobile devices, connectivity troubleshooting, and remote support for live activations.
What you’ll do
Support lead generation, data capture systems, and event technology for GM experiential marketing programs
Provide on-site and remote technical support during live event activations
Troubleshoot and resolve technical issues related to devices, connectivity, and event technology platforms
Assist with setup and configuration of event technology equipment (tablets, scanners, RFID readers, etc.)
Diagnose connectivity issues including WiFi and cellular networks
Manage basic system QA, reporting, and data validation tasks
Support event setup, execution, and post-event technical processes
Document support issues and elevate complex problems when necessary
Work with internal teams and external vendors to ensure smooth event execution
Assist with basic HTML/CSS edits when required (nice to have, not required)
Technical Support Responsibilities
Serve as the first point of contact for technical support requests via phone, email, chat, or in person
Troubleshoot basic technical issues and resolve or elevate when needed
Document issues, resolutions, and escalation steps
Follow established procedures and support workflows
Who you are!
Detail-oriented with strong documentation habits
Comfortable troubleshooting technology in fast-paced environments
Calm and resourceful under pressure during live events
Strong communicator able to explain technical issues to non-technical users
Proactive and collaborative with internal teams and vendors
Able to manage multiple tasks and priorities simultaneously
What you’ll bring to Jack
1–3 years supporting users, devices, or event technology systems
Interest in technology and problem solving
Strong communication and customer service skills
Ability to manage multiple deadlines independently
Willingness to occasionally support evenings or weekends when events require
Basic HTML/CSS experience is a plus but not required
[This is currently a Temporary Role through mid to late July, with potential to convert to Permanent in the future]
Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.
#J-18808-Ljbffr