Title Specialist II (Manheim)
Cox Enterprises, Anaheim, CA, United States
Empower people today to build a better future for the next generation
Responsibilities
Provide an exceptional client experience. Resolve issues with customers as they are presented either upon discovery or in response to a client call. Work exception queues identified by the system. Resolve exceptions by completing documentation, submitting to the state, and or working with the clients Request power of attorney (POA) From clients. Complete title validation. Monitor aged titles, calling clients on vehicle title status, updating title status is title vault. Receive payments, including tax payments, from customers for vehicle registration and titling transactions. Provide assistance to clients by responding to emails and phone calls from Clients. Minimum Requirements
High School Diploma/GED 3 years related experience DMV, Title Clerk, Account Management, Auction/Automobile industry experience and Technical Client Service experience highly desirable Must be able to handle multiple, competing priorities and deliver results in a fast-paced environment Strong problem-solving skills and the ability to exercise sound judgment Excellent communication skills (verbal and written), with strong interpersonal skills and strong attention to detail is essential • Strong computer skills, data entry Notary highly desirable
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Provide an exceptional client experience. Resolve issues with customers as they are presented either upon discovery or in response to a client call. Work exception queues identified by the system. Resolve exceptions by completing documentation, submitting to the state, and or working with the clients Request power of attorney (POA) From clients. Complete title validation. Monitor aged titles, calling clients on vehicle title status, updating title status is title vault. Receive payments, including tax payments, from customers for vehicle registration and titling transactions. Provide assistance to clients by responding to emails and phone calls from Clients. Minimum Requirements
High School Diploma/GED 3 years related experience DMV, Title Clerk, Account Management, Auction/Automobile industry experience and Technical Client Service experience highly desirable Must be able to handle multiple, competing priorities and deliver results in a fast-paced environment Strong problem-solving skills and the ability to exercise sound judgment Excellent communication skills (verbal and written), with strong interpersonal skills and strong attention to detail is essential • Strong computer skills, data entry Notary highly desirable
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