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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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Job Description Summary\nResponds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.\nDetails

Entity:

Medical University Hospital Authority (MUHA)\nWorker Type:

Employee\nWorker Sub-Type:

Regular\nCost Center:

CC004164 SYS - Financial Services\nPay Rate Type:

Hourly\nPay Grade:

Health-20\nScheduled Weekly Hours:

40\nWork Shift:\nJob Description:

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer\\'s service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.\nQualifications

Education:

High School Degree or Equivalent\nWork Experience:

0-6 months\nIf you like working with energetic enthusiastic individuals, you will enjoy your career with us!\nThe Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.\nMedical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please note: the website is provided by the U.S. government.

#J-18808-Ljbffr\n","Overview

Job Description Summary\nResponds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution....","Bilingual Customer Service Representative",[530],{"_458":459,"_454":531,"_452":532,"_456":533},"Parkshire","Parkshire, SC, United States","SC",["B","2890458085"],"Work at Medical University of South Carolina","7 days ago","/jobs/2890458085-bilingual-customer-service-representative","/jobs?keyword=Medical+University+of+South+Carolina","/jobs?location=Parkshire%2C+SC%2C+United+States","/jobs?keyword=Bilingual+Customer+Service+Representative",{"_435":434,"_439":542,"_470":471,"_462":525,"_248":543,"_446":544,"_433":434,"_113":528,"_437":199,"_438":199,"_472":471,"_448":199,"_449":545,"_431":550,"_473":535,"_436":129,"_487":551,"_478":552,"_489":528,"_490":553,"_492":538,"_494":554,"_496":540},["D",1773010800000],"Bilingual Customer Service Representative

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.\nEducation: High School Degree or Equivalent\nWork Experience: 0-6months\nThe Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.\nMedical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

","Bilingual Customer Service Representative

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem re...",[546],{"_458":459,"_454":547,"_452":548,"_456":533,"_460":549},"Charleston","Charleston, SC, United States, 29401","29401",["B","2824885038"],"14 days ago","/jobs/2824885038-bilingual-customer-service-representative","Charleston, SC, United States","/jobs?location=Charleston%2C+SC%2C+United+States",{"_435":434,"_439":556,"_470":471,"_462":557,"_248":558,"_446":559,"_433":434,"_113":560,"_437":199,"_438":199,"_472":471,"_448":199,"_449":561,"_431":567,"_473":568,"_436":129,"_487":569,"_478":570,"_489":560,"_490":571,"_492":572,"_494":573,"_496":574},["D",1774026000000],"Western & Southern Life","Client Service Representative

Establishes with clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to existing contracts and products providing accurate, detailed and complete information. Works with minimal supervision and is empowered to make an established range of decisions; escalating issues to the team lead or manager when necessary. Is expected to utilize critical thinking skills to resolves issues and de-escalate client interactions, escalating to manager when appropriate. Performs duties as determined by CRC leadership based on workload and assigned resources.\nResponsibilities:\nReviews, researches and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone, written correspondence, email or online chat.\nAnswer/respond to client inquiries or concerns via telephone, written correspondence, email or online chat. Gathers, researches and analyzes policy information to provide accurate information to each client.\nProvides professional and courteous service, making independent decisions regarding client requests and resolving client concerns, recognizing the need to escalate situations to management as necessary.\nConduct outbound calls to follow up on previous client concerns to ensure issues are resolved accurately and timely.\nManage status requests and resolve questions that do not require assistance from a licensed representative.\nAnalyze and service assigned products within the Western & Southern Life portfolio.\nMakes independent decisions regarding customer requests, and processes policy transactions on administrative systems as necessary.\nMaintains accurate information and documentation in Salesforce Customer First Platform.\nUtilize multiple administration systems to service clients.\nDevelop and maintain positive working relationships with internal and external clients.\nProcess all work requests received from various departments within established service levels.\nProcess credit card payments and accurately record credit card information received from customers.\nRetrieves and records voice mail messages and refers to appropriate associate to process.\nGather requested information and completes any forms necessary to comply with client requests for service.\nMake outbound calls to prospective clients to conduct a Personal History Interview (PHI).\nIdentify system or procedural problems and recommend improvements to benefit clients or associates.\nPerforms other duties as assigned.\nComplies with all policies and standards.\nQualifications:\nHigh School Diploma GED. - Required\nProven experience managing and effectively resolving client issues. - Required\nDemonstrated experience providing excellent service. - Required\nDemonstrated experience working effectively within a team - Required\nPrevious contact center experience preferred but not required. - Preferred\nMust provide examples from work experience of maintaining high degree of accuracy associated with high volumes of work and/or multiple duties. - Required\nMust provide examples from work experience demonstrating flexibility to meet department demands. - Required\nPossess and display excellent verbal and written communication skills with ability to convey information to internal and external clients in a clear, focused and concise manner while following proper rules of punctuation, diction and style.\nAbility to prepare correspondence, reports, and forms using a prescribed format. Experience must include strong telephone communication and etiquette skills.\nDemonstrated ability to receive, organize and manage large amounts of diverse information and documentation.\nMust be able to handle confidential information in a discreet manner.\nWorking knowledge of word processing applications.\nWork Setting/Position Demands:\nWorks in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.\nRequires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.\nRequires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.\nRequires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.\nRequires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions\nPerforms substantial movement of wrists, hands, and fingers for continuous computer work.\nExtended hours required during peak workloads or special projects/events.\nTravel Requirements:\nNone

","Client Service Representative

Establishes with clients by researching, analyzing and resolving service requests and complaints. Effectivel...","Customer Service Consultant",[562],{"_458":459,"_454":563,"_452":564,"_456":565,"_460":566},"Cincinnati","Cincinnati, OH, United States, 45208","OH","45208",["B","2949431114"],"Work at Western & Southern Life","2 days ago","/jobs/2949431114-customer-service-consultant","Cincinnati, OH, United States","/jobs?keyword=Western+%26+Southern+Life","/jobs?location=Cincinnati%2C+OH%2C+United+States","/jobs?keyword=Customer+Service+Consultant",{"_435":434,"_439":576,"_470":471,"_462":577,"_248":558,"_446":559,"_433":434,"_113":560,"_437":199,"_438":199,"_472":471,"_448":199,"_449":578,"_431":582,"_473":583,"_436":129,"_487":584,"_478":585,"_489":560,"_490":571,"_492":586,"_494":573,"_496":574},["D",1773961200000],"Western & Southern Financial Group",[579],{"_458":459,"_454":563,"_452":580,"_456":565,"_460":581},"Cincinnati, OH, United States, 45202","45202",["B","2939891436"],"Work at Western & Southern Financial Group","3 days ago","/jobs/2939891436-customer-service-consultant","/jobs?keyword=Western+%26+Southern+Financial+Group",{"_435":434,"_439":588,"_470":471,"_462":589,"_248":590,"_446":591,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":592,"_431":594,"_473":595,"_436":129,"_487":536,"_478":596,"_489":442,"_490":484,"_492":597,"_494":495,"_496":497},["D",1773568800000],"Elevance Health","Overview

Anticipated End Date:

2026-03-18\nPosition Title:

Customer Care Representative I - Bilingual\nJob Description:

Customer Care Representative I - Bilingual\nLocation : This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.\nPlease note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.\nHours : A shift would be assigned between 7:50 AM and 8 PM Eastern. Candidate must reside within a commutable distance to the Miami office.\nThe

Customer Care Representative I - Bilingual

is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.\nResponsibilities

Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.\nAnalyzes problems and provides information/solutions.\nOperates a PC/image station to obtain and extract information; documents information, activities and changes in the database.\nThoroughly documents inquiry outcomes for accurate tracking and analysis.\nDevelops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.\nResearches and analyzes data to address operational challenges and customer service issues.\nProvides external and internal customers with requested information.\nUnder immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.\nUses computerized systems for tracking, information gathering and troubleshooting.\nRequires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.\nAssociates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.\nAdditional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.\nAssociates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.\nPerforms other duties as assigned.\nThis position is defined as remote, or work-from-home, however you may need to report into a local office periodically.\nMinimum Qualifications

Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.\nBilingual (Spanish) or multi-language skills required. Must be able to pass a validated language test/assessment.\nJob Level:

Non-Management Non-Exempt\nWorkshift:\nJob Family:

CUS > Care Reps\nPlease be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.\nWho We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.\nHow We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.\nWe offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.\nElevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.\nThe health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.\nElevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.\nProspective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

#J-18808-Ljbffr\n","Overview

Anticipated End Date:

2026-03-18\nPosition Title:

Customer Care Representative I - Bilingual\nJob Description: