Federal IT Help Desk Agent

A technology services company is seeking dedicated Customer Service Agents to support the US Patent and Trademark Office. Candidates will handle Tier I and II IT help desk duties through phone and email. Responsibilities include troubleshooting network issues, creating service desk tickets, and maintaining business applications. Required qualifications include an associate degree in IT or equivalent experience, along with exceptional customer service skills. Applicants must be eligible for a Public Trust security clearance. #J-18808-Ljbffr