Inside Parts Sales Representative
AB Volvo, Greensboro, NC, United States
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Position Summary The Inside Sales Representative supports the growth of heavy‑duty OEM aftermarket parts sales by working closely with dealer partners, fleet customers, and field sales teams. This role focuses on generating parts sales opportunities, supporting national and regional fleet programs, and strengthening relationships with the dealer network.
The Inside Sales Aftermarket Parts Representative plays a key role in driving aftermarket revenue by providing proactive sales support, product knowledge, and responsive customer service to both dealers and fleet accounts. This role reports to the Vice President Parts Sales.
Key Responsibilities
Support dealer partners by promoting aftermarket parts programs and product offerings.
Assist dealers with parts inquiries, pricing support, and program information.
Help identify opportunities to increase parts penetration within dealer markets.
Coordinate with dealer parts managers to support sales initiatives and promotional programs.
Fleet Account Support
Assist field sales and national account managers in supporting fleet customers.
Respond to fleet inquiries related to parts availability, pricing, and product information.
Help execute fleet parts programs and track program performance.
Provide follow‑up support to ensure fleets receive consistent service across the dealer network.
Identify new sales opportunities through inbound inquiries and proactive outreach.
Support targeted sales campaigns to increase aftermarket parts revenue.
Assist with converting competitive aftermarket products to OEM parts solutions.
Maintain consistent communication with dealers and fleets to drive repeat business.
Order Coordination & Customer Service
Assist with order processing, product inquiries, and customer support.
Work closely with distribution centers, product teams, and dealers to resolve customer issues.
Ensure timely and accurate communication regarding order status and parts availability.
Data & Reporting
Track sales activity, account interactions, and opportunities within CRM systems.
Monitor parts sales trends and identify growth opportunities.
Support reporting and analysis related to fleet programs and dealer performance.
Who are you? Qualifications
Education
Bachelor’s degree in Business, Sales, Marketing, or related field preferred.
Experience
5 years of sales, customer service, or inside sales experience preferred.
Experience in heavy‑duty trucking, aftermarket parts, or distribution environments is a plus.
Strong communication and relationship‑building skills.
Sales‑oriented mindset with a focus on revenue growth.
Ability to support multiple accounts and priorities.
Strong problem‑solving and customer service skills.
Basic knowledge of heavy‑duty truck parts or mechanical systems preferred.
Proficiency with CRM and sales tracking tools.
Key Performance Metrics
Aftermarket parts sales growth.
Dealer engagement and support responsiveness.
Fleet program execution and participation.
Lead generation and sales opportunity development.
Customer satisfaction and issue resolution time.
Ready for the next move?
Office‑based role supporting field sales and dealer partners.
Collaboration with sales managers, product and pricing team.
Travel may be required (up to 25%) for dealer meetings, training, or industry events.
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $83,500 – $103,100 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work‑related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
Competitive medical, dental and vision insurance.
Generous paid time off.
Competitive matching retirement savings plans.
Working environment where your safety, health and wellbeing come first.
Focus on professional and personal development through Volvo Group University.
Programs that make today’s challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
Job Category: Sales & Services
#J-18808-Ljbffr
Position Summary The Inside Sales Representative supports the growth of heavy‑duty OEM aftermarket parts sales by working closely with dealer partners, fleet customers, and field sales teams. This role focuses on generating parts sales opportunities, supporting national and regional fleet programs, and strengthening relationships with the dealer network.
The Inside Sales Aftermarket Parts Representative plays a key role in driving aftermarket revenue by providing proactive sales support, product knowledge, and responsive customer service to both dealers and fleet accounts. This role reports to the Vice President Parts Sales.
Key Responsibilities
Support dealer partners by promoting aftermarket parts programs and product offerings.
Assist dealers with parts inquiries, pricing support, and program information.
Help identify opportunities to increase parts penetration within dealer markets.
Coordinate with dealer parts managers to support sales initiatives and promotional programs.
Fleet Account Support
Assist field sales and national account managers in supporting fleet customers.
Respond to fleet inquiries related to parts availability, pricing, and product information.
Help execute fleet parts programs and track program performance.
Provide follow‑up support to ensure fleets receive consistent service across the dealer network.
Identify new sales opportunities through inbound inquiries and proactive outreach.
Support targeted sales campaigns to increase aftermarket parts revenue.
Assist with converting competitive aftermarket products to OEM parts solutions.
Maintain consistent communication with dealers and fleets to drive repeat business.
Order Coordination & Customer Service
Assist with order processing, product inquiries, and customer support.
Work closely with distribution centers, product teams, and dealers to resolve customer issues.
Ensure timely and accurate communication regarding order status and parts availability.
Data & Reporting
Track sales activity, account interactions, and opportunities within CRM systems.
Monitor parts sales trends and identify growth opportunities.
Support reporting and analysis related to fleet programs and dealer performance.
Who are you? Qualifications
Education
Bachelor’s degree in Business, Sales, Marketing, or related field preferred.
Experience
5 years of sales, customer service, or inside sales experience preferred.
Experience in heavy‑duty trucking, aftermarket parts, or distribution environments is a plus.
Strong communication and relationship‑building skills.
Sales‑oriented mindset with a focus on revenue growth.
Ability to support multiple accounts and priorities.
Strong problem‑solving and customer service skills.
Basic knowledge of heavy‑duty truck parts or mechanical systems preferred.
Proficiency with CRM and sales tracking tools.
Key Performance Metrics
Aftermarket parts sales growth.
Dealer engagement and support responsiveness.
Fleet program execution and participation.
Lead generation and sales opportunity development.
Customer satisfaction and issue resolution time.
Ready for the next move?
Office‑based role supporting field sales and dealer partners.
Collaboration with sales managers, product and pricing team.
Travel may be required (up to 25%) for dealer meetings, training, or industry events.
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $83,500 – $103,100 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work‑related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
Competitive medical, dental and vision insurance.
Generous paid time off.
Competitive matching retirement savings plans.
Working environment where your safety, health and wellbeing come first.
Focus on professional and personal development through Volvo Group University.
Programs that make today’s challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
Job Category: Sales & Services
#J-18808-Ljbffr