Inside Parts Sales Representative
Volvo Group, Greensboro, NC, United States
Inside Parts Sales Representative
Location: Greensboro, NC, US, 27409
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do Position Summary The Inside Sales Representative supports the growth of heavy‑dut“OEM aftermarket parts sales by working closely with dealer partners, fleet customers, and field sales teams. This role focuses on generating parts sales opportunities, supporting national and regional fleet programs, and strengthening relationships with the dealer network.
The Inside Sales Aftermarket Parts Representative plays a key role in driving aftermarket revenue by providing proactive sales support, product knowledge, and responsive customer service to both dealers and fleet accounts. This role reports to the Vice President Parts Sales.
Key Responsibilities Dealer Sales Support
Support dealer partners by promoting aftermarket parts programs and product offerings.
Assist dealers with parts inquiries, pricing support, and program information.
Help identify opportunities to increase parts penetration within dealer markets.
Coordinate with dealer parts managers to support sales initiatives and promotional programs.
Fleet Account Support
Assist field sales and national account managers in supporting fleet customers.
Respond to fleet inquiries related to parts availability, pricing, and product information.
Help execute fleet parts programs and track program performance.
Provide follow‑up support to ensure fleets receive consistent service across the dealer network.
Sales Development
Identify new sales opportunities through inbound inquiries and proactive outreach.
Support targeted sales campaigns to increase aftermarket parts revenue.
Assist with converting competitive aftermarket products to OEM parts solutions.
Maintain consistent communication with dealers and fleets to drive repeat business.
Order Coordination & Customer Service
Assist with order processing, product inquiries, and customer support.
Work closely with distribution centers, product teams, and dealers to resolve customer issues.
Ensure timely and accurate communication regarding order status and parts availability.
Data & Reporting
Track sales activity, account interactions, and opportunities within CRM systems.
Monitor parts sales trends and identify growth opportunities.
Support reporting and analysis related to fleet programs and dealer performance.
Who are you? Qualifications Education
Bachelor’s degree in Business, Sales, Marketing, or related field preferred.
Experience
5 years of sales, customer service, or inside sales experience preferred.
Experience in heavy‑duty trucking, aftermarket parts, or distribution environments is a plus.
Skills & Competencies
Strong communication and relationship‑building skills
Sales‑oriented mindset with a focus on revenue growth
Ability to support multiple accounts and priorities
Strong problem‑solving and customer service skills
Basic knowledge of heavy‑duty truck parts or mechanical systems preferred
Proficiency with CRM and sales tracking tools
Key Performance Metrics
Aftermarket parts sales growth
Dealer engagement and support responsiveness
Fleet program execution and participation
Lead generation and sales opportunity development
Customer satisfaction and issue resolution time
Ready for the next move? Work Environment
Office‑based role supporting field sales and dealer partners.
Collaboration with sales managers, product and pricing team.
Travel may be required (up to 25%) for dealer meetings, training, or industry events.
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $83,500 - $103,100 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work‑related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
Competitive medical, dental and vision insurance.
Generous paid time off.
Competitive matching retirement savings plans.
Working environment where your safety, health and wellbeing come first.
Focus on professional and personal development through Volvo Group University.
Programs that make today’s challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join
Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Founded in 1900,
Mack Trucks
is an iconic brand that embodies the American spirit: pioneering, hard‑working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application‑driven vehicles that get the job done.
Volvo Trucks , founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.
By joining our
North American Group Truck brands (Volvo & Mack) , you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.
Job Category: Sales & Services
Organization: Mack Trucks & Volvo Trucks
Travel Required: Occasional Travel
Requisition ID: 29835
Do we share the same aspirations? Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net‑zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
Nearest Major Market: Greensboro
#J-18808-Ljbffr
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do Position Summary The Inside Sales Representative supports the growth of heavy‑dut“OEM aftermarket parts sales by working closely with dealer partners, fleet customers, and field sales teams. This role focuses on generating parts sales opportunities, supporting national and regional fleet programs, and strengthening relationships with the dealer network.
The Inside Sales Aftermarket Parts Representative plays a key role in driving aftermarket revenue by providing proactive sales support, product knowledge, and responsive customer service to both dealers and fleet accounts. This role reports to the Vice President Parts Sales.
Key Responsibilities Dealer Sales Support
Support dealer partners by promoting aftermarket parts programs and product offerings.
Assist dealers with parts inquiries, pricing support, and program information.
Help identify opportunities to increase parts penetration within dealer markets.
Coordinate with dealer parts managers to support sales initiatives and promotional programs.
Fleet Account Support
Assist field sales and national account managers in supporting fleet customers.
Respond to fleet inquiries related to parts availability, pricing, and product information.
Help execute fleet parts programs and track program performance.
Provide follow‑up support to ensure fleets receive consistent service across the dealer network.
Sales Development
Identify new sales opportunities through inbound inquiries and proactive outreach.
Support targeted sales campaigns to increase aftermarket parts revenue.
Assist with converting competitive aftermarket products to OEM parts solutions.
Maintain consistent communication with dealers and fleets to drive repeat business.
Order Coordination & Customer Service
Assist with order processing, product inquiries, and customer support.
Work closely with distribution centers, product teams, and dealers to resolve customer issues.
Ensure timely and accurate communication regarding order status and parts availability.
Data & Reporting
Track sales activity, account interactions, and opportunities within CRM systems.
Monitor parts sales trends and identify growth opportunities.
Support reporting and analysis related to fleet programs and dealer performance.
Who are you? Qualifications Education
Bachelor’s degree in Business, Sales, Marketing, or related field preferred.
Experience
5 years of sales, customer service, or inside sales experience preferred.
Experience in heavy‑duty trucking, aftermarket parts, or distribution environments is a plus.
Skills & Competencies
Strong communication and relationship‑building skills
Sales‑oriented mindset with a focus on revenue growth
Ability to support multiple accounts and priorities
Strong problem‑solving and customer service skills
Basic knowledge of heavy‑duty truck parts or mechanical systems preferred
Proficiency with CRM and sales tracking tools
Key Performance Metrics
Aftermarket parts sales growth
Dealer engagement and support responsiveness
Fleet program execution and participation
Lead generation and sales opportunity development
Customer satisfaction and issue resolution time
Ready for the next move? Work Environment
Office‑based role supporting field sales and dealer partners.
Collaboration with sales managers, product and pricing team.
Travel may be required (up to 25%) for dealer meetings, training, or industry events.
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $83,500 - $103,100 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work‑related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
Competitive medical, dental and vision insurance.
Generous paid time off.
Competitive matching retirement savings plans.
Working environment where your safety, health and wellbeing come first.
Focus on professional and personal development through Volvo Group University.
Programs that make today’s challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join
Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Founded in 1900,
Mack Trucks
is an iconic brand that embodies the American spirit: pioneering, hard‑working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application‑driven vehicles that get the job done.
Volvo Trucks , founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.
By joining our
North American Group Truck brands (Volvo & Mack) , you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.
Job Category: Sales & Services
Organization: Mack Trucks & Volvo Trucks
Travel Required: Occasional Travel
Requisition ID: 29835
Do we share the same aspirations? Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net‑zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
Nearest Major Market: Greensboro
#J-18808-Ljbffr