Customer / Service Inside Sales
Ardmore Roderick, Bedford, NH, United States
Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design solutions in the United States and Globally.
We are currently seeking a Customer Service / Inside Sales Representative in Bedford, NH with strong customer service skills and the desire to be part of and collaborate with a hard-working team.
Salary Range $60,000 - $70,000 based on experience plus uncapped commission potential after six months of employment.
ESSENTIAL FUNCTIONS
Interact with customer via email; respond and provide solutions to customers promptly. Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information. Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations. Provide technical feedback to meet customer requirements. Interact with manufacturing partners and cultivate and sustain positive, professional relationships. Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed. SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY
Solid work history. High School Diploma Required. Additional training, certifications, education a plus. At least 1 -2 years of Customer Service / Inside Sales experience in same or similar environment. Knowledge of mechanical /electrical equipment and parts preferred but not necessary. Willingness and ability to quickly learn our product line. Ability to research to secure product information. Strong computer skills – ERP (Profit 21 experience a plus), MS Office Products including high level excel skills. Excellent multi-tasking, organizational and communication skills. Desire to work within a team with a cooperative and positive attitude. Ability to lift 25 – 50 pounds. https://www.easternia.com/
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Interact with customer via email; respond and provide solutions to customers promptly. Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information. Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations. Provide technical feedback to meet customer requirements. Interact with manufacturing partners and cultivate and sustain positive, professional relationships. Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed. SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY
Solid work history. High School Diploma Required. Additional training, certifications, education a plus. At least 1 -2 years of Customer Service / Inside Sales experience in same or similar environment. Knowledge of mechanical /electrical equipment and parts preferred but not necessary. Willingness and ability to quickly learn our product line. Ability to research to secure product information. Strong computer skills – ERP (Profit 21 experience a plus), MS Office Products including high level excel skills. Excellent multi-tasking, organizational and communication skills. Desire to work within a team with a cooperative and positive attitude. Ability to lift 25 – 50 pounds. https://www.easternia.com/
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