Bilingual Member Engagement Specialist (Hybrid-NC)
Partners Behavioral Health Management, Albemarle, NC, United States
Bilingual Member Engagement Specialist (Hybrid-NC)
Full Time Social Services Albemarle, NC, US
Requisition ID: 2424
Salary Range: $52,394.76 To $65,493.45 Annually
Competitive Compensation & Benefits Package!
Position eligible for –
Annual incentive bonus plan
Medical, dental, and vision insurance with low deductible/low cost health plan
Generous vacation and sick time accrual
12 paid holidays
State Retirement (pension plan)
401(k) Plan with employer match
Company paid life and disability insurance
Wellness Programs
Public Service Loan Forgiveness Qualifying Employer
See attachment for additional details.
Office Location:
Available for Cabarrus, Stanly, and Union counties, NC. Hybrid option-NC.
Projected Hiring Range : Depending on Experience
Closing Date:
Open Until Filled
Primary Purpose of Position:
This position serves as an internal resource for Partners’ members, families and communities; empowering, educating and supporting our members and families.
Role and Responsibilities:
Assist in implementation and management of member engagement programs, initiatives and events
Promote self-advocacy and improvement for Partners’ members and families
Collaborate with call centers, Care Management, and other internal departments to address member needs
Assist members in navigating the Partners system and provide guidance on accessing public healthcare/community resources via the Member Engagement call line and by attending events and meetings in the community.
Facilitate informational presentations on Partners Health Management role, accessing services, and other resources both virtually and in person.
Communicate Partners’ goals and increase knowledge of available member engagement activities
Serve as a resource to members and families, and member stakeholder organizations regarding Partners and Partners’ services
Contribute to development of member materials and direct outreach efforts
Serve as a community resource and ensure the highest level of customer service to Partners members and communities regarding educational opportunities, empowerment and satisfaction and quality of life issues
Knowledge, Skills and Abilities:
Employee must have a thorough understanding of North Carolina’s current public behavioral and I/DD health care system and Medicaid Transformation.
Employee has a demonstrated care and commitment to the specialty populations we serve.
Must understand and utilize identity/person-first language and identity/person-first perspective.
Possess exceptional interpersonal skills, highly effective communication ability, and the propensity to make prompt decisions and resolve issues
Demonstrate effective oral and written communication.
Establishing and maintaining favorable working relationships with members, families, stakeholders, public officials and Partners teams.
Proactive customer service, problem solving and conflict resolution skills.
Strong time and project management skills
Excellent computer skills; Proficiency with Word, Excel, PowerPoint; and ability to use virtual platforms
Natural problem solver with a bias to action.
Experience with advocacy and empowerment of members.
Ability to lift supplies necessary for setting up equipment and educational/marketing materials for events
Education/Experience Required:
Associate degree in Public or Human Service required.
Minimum 2 years’ experience working with families, special populations, and community stakeholders OR an equivalent of (6) years of “lived experience” OR a combination of the two; 2 years of experience may be substituted for every year of education required.
Bilingual in English/Spanish.
Must reside in North Carolina.
Must have ability to travel.
Education/Experience Preferred:
Bachelor’s degree with at least two years of progressive experience in the field of mental health, intellectual/developmental disabilities or substance use disorder is preferred.
Licensure/Certification Requirements:
N/A
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Requisition ID: 2424
Salary Range: $52,394.76 To $65,493.45 Annually
Competitive Compensation & Benefits Package!
Position eligible for –
Annual incentive bonus plan
Medical, dental, and vision insurance with low deductible/low cost health plan
Generous vacation and sick time accrual
12 paid holidays
State Retirement (pension plan)
401(k) Plan with employer match
Company paid life and disability insurance
Wellness Programs
Public Service Loan Forgiveness Qualifying Employer
See attachment for additional details.
Office Location:
Available for Cabarrus, Stanly, and Union counties, NC. Hybrid option-NC.
Projected Hiring Range : Depending on Experience
Closing Date:
Open Until Filled
Primary Purpose of Position:
This position serves as an internal resource for Partners’ members, families and communities; empowering, educating and supporting our members and families.
Role and Responsibilities:
Assist in implementation and management of member engagement programs, initiatives and events
Promote self-advocacy and improvement for Partners’ members and families
Collaborate with call centers, Care Management, and other internal departments to address member needs
Assist members in navigating the Partners system and provide guidance on accessing public healthcare/community resources via the Member Engagement call line and by attending events and meetings in the community.
Facilitate informational presentations on Partners Health Management role, accessing services, and other resources both virtually and in person.
Communicate Partners’ goals and increase knowledge of available member engagement activities
Serve as a resource to members and families, and member stakeholder organizations regarding Partners and Partners’ services
Contribute to development of member materials and direct outreach efforts
Serve as a community resource and ensure the highest level of customer service to Partners members and communities regarding educational opportunities, empowerment and satisfaction and quality of life issues
Knowledge, Skills and Abilities:
Employee must have a thorough understanding of North Carolina’s current public behavioral and I/DD health care system and Medicaid Transformation.
Employee has a demonstrated care and commitment to the specialty populations we serve.
Must understand and utilize identity/person-first language and identity/person-first perspective.
Possess exceptional interpersonal skills, highly effective communication ability, and the propensity to make prompt decisions and resolve issues
Demonstrate effective oral and written communication.
Establishing and maintaining favorable working relationships with members, families, stakeholders, public officials and Partners teams.
Proactive customer service, problem solving and conflict resolution skills.
Strong time and project management skills
Excellent computer skills; Proficiency with Word, Excel, PowerPoint; and ability to use virtual platforms
Natural problem solver with a bias to action.
Experience with advocacy and empowerment of members.
Ability to lift supplies necessary for setting up equipment and educational/marketing materials for events
Education/Experience Required:
Associate degree in Public or Human Service required.
Minimum 2 years’ experience working with families, special populations, and community stakeholders OR an equivalent of (6) years of “lived experience” OR a combination of the two; 2 years of experience may be substituted for every year of education required.
Bilingual in English/Spanish.
Must reside in North Carolina.
Must have ability to travel.
Education/Experience Preferred:
Bachelor’s degree with at least two years of progressive experience in the field of mental health, intellectual/developmental disabilities or substance use disorder is preferred.
Licensure/Certification Requirements:
N/A
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