Admissions Representative
Northpoint Recovery, Meridian, ID, United States
Overview
Job Title:
Admissions Representative Reports To:
Corporate Director of Admissions Location:
On site in our Corporate Office in Meridian, ID Compensation:
$22-26/hour Schedule:
Monday-Thursday 8am-6pm MST Company:
Northpoint Recovery Holdings, LLC Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. We operate under an in-network, commercial insurance model and have grown from two facilities to seventeen across the Western U.S. Our core values are humility, heart, inspiration, and conviction. Our mission is saving lives and restoring relationships by helping people get their lives back, treating every individual with empathy and respect.
Position Summary
As a key member of the Northpoint team, the Admissions Representative is responsible for overseeing the patient/client admissions lifecycle and consistently driving the census at each facility. This role manages a large volume of inbound and outbound lead generation activities including telephone calls, email communications, and online chats to prospect and develop leads. The Admissions Representative will work with multiple departments and outside vendors to ensure all goals are accomplished. As an ambassador of Northpoint, adherence to our Core Values while assisting all potential clients is paramount.
Essential Responsibilities and Duties
Coverage of Admissions phone line, online chats, and emails Obtain or oversee the acquisition of complete and accurate patient/client information pertinent for admission Explain insurance benefits to potential patients/clients and their families Consult with Admissions Supervisor, Program Director, and Clinical Team about potential admissions Discuss payment options with potential patients/clients and/or family members or fiduciaries Verify the acquisition of records for pending patients/clients from transferring and/or previous facilities and ensure timely receipt of all necessary records Provide the Program Director with information on new patients/clients to aid in schedule development Alert Clinical Team about new patients/clients and ensure gender-specific client pickup is scheduled Interact with patients/clients and families and prepare them for the transition; communicate with the Clinical Team as necessary Verify that involved parties (family, admissions personnel at referring facility, marketing representative) have been contacted and provided all pertinent admission information Maintain contact with referral sources in cooperation with marketers Ensure accurate referral sources are entered into the EMR system Maintain cleanliness of the Admissions office Drive company vehicle for official business; ensure safe transport Adhere to all Company policies and procedures Maintain confidentiality in accordance with policies and standards of care Performs other related duties and special projects as assigned
Qualifications/Requirements
Must be at least twenty-one (21) years of age 1+ year of sales experience in a call center setting preferred Experience with a growing company with multiple entities preferred Action-oriented with the ability to adapt to change, work independently, prioritize tasks, and drive to finish
Preferred Knowledge and Skills
Excellent critical thinking and organizational abilities Strong mentoring and coaching experience to a team with diverse levels of expertise; ability to influence and engage employees and peers Exceptional written, oral, interpersonal, and presentation skills; ability to interface with senior management, board of directors, and staff Ability to operate as both a practical tactician and strategic thinker Comfortable analyzing information and dealing with complexity Ability to quickly identify and resolve problematic situations Ability to handle confidential material reliably Ability to perform several tasks concurrently with efficiency and professionalism Ability to prioritize workload in a fast-paced environment Strong attention to detail and accuracy Proficiency with Microsoft Office Suite
Certificates, Licenses, Registrations
Must be at least twenty-one (21) years of age Must have a valid driver’s license and safe driving record
Full-Time Benefits Include
Subsidized Health Insurance Coverage for Employee, Spouse, & Dependents 100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000 100% Employer Paid Employee Assistance Program Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses Generous Paid Time Off plan Employee Referral Bonuses 401K Retirement Plan & Employer Match
This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is meant to reflect the principal job elements essential for fair pay decisions about jobs.
Employees with potential access to protected health information must comply with HIPAA procedures and guidelines.
Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by the employee or employer with or without notice.
Compensation: $22 USD - $26 USD
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Job Title:
Admissions Representative Reports To:
Corporate Director of Admissions Location:
On site in our Corporate Office in Meridian, ID Compensation:
$22-26/hour Schedule:
Monday-Thursday 8am-6pm MST Company:
Northpoint Recovery Holdings, LLC Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. We operate under an in-network, commercial insurance model and have grown from two facilities to seventeen across the Western U.S. Our core values are humility, heart, inspiration, and conviction. Our mission is saving lives and restoring relationships by helping people get their lives back, treating every individual with empathy and respect.
Position Summary
As a key member of the Northpoint team, the Admissions Representative is responsible for overseeing the patient/client admissions lifecycle and consistently driving the census at each facility. This role manages a large volume of inbound and outbound lead generation activities including telephone calls, email communications, and online chats to prospect and develop leads. The Admissions Representative will work with multiple departments and outside vendors to ensure all goals are accomplished. As an ambassador of Northpoint, adherence to our Core Values while assisting all potential clients is paramount.
Essential Responsibilities and Duties
Coverage of Admissions phone line, online chats, and emails Obtain or oversee the acquisition of complete and accurate patient/client information pertinent for admission Explain insurance benefits to potential patients/clients and their families Consult with Admissions Supervisor, Program Director, and Clinical Team about potential admissions Discuss payment options with potential patients/clients and/or family members or fiduciaries Verify the acquisition of records for pending patients/clients from transferring and/or previous facilities and ensure timely receipt of all necessary records Provide the Program Director with information on new patients/clients to aid in schedule development Alert Clinical Team about new patients/clients and ensure gender-specific client pickup is scheduled Interact with patients/clients and families and prepare them for the transition; communicate with the Clinical Team as necessary Verify that involved parties (family, admissions personnel at referring facility, marketing representative) have been contacted and provided all pertinent admission information Maintain contact with referral sources in cooperation with marketers Ensure accurate referral sources are entered into the EMR system Maintain cleanliness of the Admissions office Drive company vehicle for official business; ensure safe transport Adhere to all Company policies and procedures Maintain confidentiality in accordance with policies and standards of care Performs other related duties and special projects as assigned
Qualifications/Requirements
Must be at least twenty-one (21) years of age 1+ year of sales experience in a call center setting preferred Experience with a growing company with multiple entities preferred Action-oriented with the ability to adapt to change, work independently, prioritize tasks, and drive to finish
Preferred Knowledge and Skills
Excellent critical thinking and organizational abilities Strong mentoring and coaching experience to a team with diverse levels of expertise; ability to influence and engage employees and peers Exceptional written, oral, interpersonal, and presentation skills; ability to interface with senior management, board of directors, and staff Ability to operate as both a practical tactician and strategic thinker Comfortable analyzing information and dealing with complexity Ability to quickly identify and resolve problematic situations Ability to handle confidential material reliably Ability to perform several tasks concurrently with efficiency and professionalism Ability to prioritize workload in a fast-paced environment Strong attention to detail and accuracy Proficiency with Microsoft Office Suite
Certificates, Licenses, Registrations
Must be at least twenty-one (21) years of age Must have a valid driver’s license and safe driving record
Full-Time Benefits Include
Subsidized Health Insurance Coverage for Employee, Spouse, & Dependents 100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000 100% Employer Paid Employee Assistance Program Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses Generous Paid Time Off plan Employee Referral Bonuses 401K Retirement Plan & Employer Match
This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is meant to reflect the principal job elements essential for fair pay decisions about jobs.
Employees with potential access to protected health information must comply with HIPAA procedures and guidelines.
Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by the employee or employer with or without notice.
Compensation: $22 USD - $26 USD
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