Customer Interface Specialist Job at Sierra Circuits in San Jose
Sierra Circuits, San Jose, CA, United States
Key Responsibilities
- Serve as the primary technical point of contact for customer-reported issues related to PCB assembly, including SMT, THT, mixed-technology builds, and prototype rework.
- Review customer documentation such as BOMs, pick-and-place files, assembly drawings, and test requirements to identify potential DFA and manufacturability issues.
- Identify and escalate BOM discrepancies, recommend common discrete alternative or replacement components, and communicate CAD or data file defects to customers with clear technical documentation and logs.
- Communicate effectively with customers by providing timely updates and clear explanations of issues, root causes, and resolutions.
- Collaborate closely with engineering, product, quality, and operations teams to drive timely and effective issue resolution.
- Track recurring issues and recommend corrective and preventive actions to improve overall product quality and process efficiency.
- Participate in customer and internal operations calls, including on-call or escalation meetings, as required.
- Ensure adherence to SLAs, quality standards, and customer support best practices.
- Ensure compliance with IPC standards, internal quality procedures, and customer-specific requirements.
- Support fast-paced prototype and quick-turn production schedules while maintaining high quality standards.
- Bachelor's degree in Electrical Engineering, Electronics Engineering Technology, Manufacturing Engineering, or a related field.
- Excellent written and verbal communication skills, with the ability to clearly explain technical issues to both technical and non-technical stakeholders.
- Strong ability to interpret assembly drawings, BOMs, pick-and-place data, and test documentation, and to identify and suggest common discrete alternative or replacement components.
- Proven problem-solving skills with the ability to manage multiple priorities and make sound decisions in a fast-paced environment.
- Solid understanding of PCB assembly processes, including SMT, THT, selective soldering, reflow profiling, and manual rework.
- Highly organized, detail-oriented, and capable of working independently with minimal supervision.
- Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).