Customer Service Representative
Security National Financial Corporation, Salt Lake City, UT, United States
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Job Type
Full-time
Description
This position will primarily be responsible for following a strict procedure for processing life insurance claims, and answering phone calls from our policy holders and funeral homes. This is an entry level position with a Monday - Friday business hours schedule. We offer a comprehensive benefits package that includes health insurance, PTO, Employee Discounts, and more.
What You'll Do:
* Processing life insurance claims * Analyzing contracts for monetary discrepancies * Preparing contract reconciliations * Inbound & outbound calls from Funeral Homes, Policyholders and Beneficiaries * Provide excellent customer service on phone and through email * Other special projects as assigned
Requirements
What We'll Love About You:
* Customer service oriented * Self-motivated * Dynamic, friendly and outgoing personality * Team oriented * Detail oriented * Multi-tasker
Requirements:
* Basic computer operation skills * Ability to type 35 wpm * Working knowledge of Microsoft Office (Outlook, Excel, Word) * Ability to pay close attention to detail * Ability to quickly learn new processes and procedures * Ability to work independently and with a team when needed * Ability to work Monday through Friday, 8:00 am to 5:00 pm * Prolonged periods sitting at a desk and working on a computer * Must be able to lift up to 15 pounds at times, and engage in repetitive movements
Education and Experience:
* High school diploma or equivalent * Work experience of 1-2 years preferred * Bilingual in English and Spanish preferred
What You'll Love About Us
* Great Company Culture * Top Workplaces 6 years in a row (2016,'17,'18,'19,'20 & '21) * Going Places. Company recently added to the Russell 2000 Index, attributing our strong growth * Rest and Relaxation. Accrued sick / vacation leave and 10 paid holidays * Health Benefits. Medical with HSA and FSA options, dental, and vision * Prepare for the Future. 401(k) with company match
Job Type
Full-time
Description
This position will primarily be responsible for following a strict procedure for processing life insurance claims, and answering phone calls from our policy holders and funeral homes. This is an entry level position with a Monday - Friday business hours schedule. We offer a comprehensive benefits package that includes health insurance, PTO, Employee Discounts, and more.
What You'll Do:
* Processing life insurance claims * Analyzing contracts for monetary discrepancies * Preparing contract reconciliations * Inbound & outbound calls from Funeral Homes, Policyholders and Beneficiaries * Provide excellent customer service on phone and through email * Other special projects as assigned
Requirements
What We'll Love About You:
* Customer service oriented * Self-motivated * Dynamic, friendly and outgoing personality * Team oriented * Detail oriented * Multi-tasker
Requirements:
* Basic computer operation skills * Ability to type 35 wpm * Working knowledge of Microsoft Office (Outlook, Excel, Word) * Ability to pay close attention to detail * Ability to quickly learn new processes and procedures * Ability to work independently and with a team when needed * Ability to work Monday through Friday, 8:00 am to 5:00 pm * Prolonged periods sitting at a desk and working on a computer * Must be able to lift up to 15 pounds at times, and engage in repetitive movements
Education and Experience:
* High school diploma or equivalent * Work experience of 1-2 years preferred * Bilingual in English and Spanish preferred
What You'll Love About Us
* Great Company Culture * Top Workplaces 6 years in a row (2016,'17,'18,'19,'20 & '21) * Going Places. Company recently added to the Russell 2000 Index, attributing our strong growth * Rest and Relaxation. Accrued sick / vacation leave and 10 paid holidays * Health Benefits. Medical with HSA and FSA options, dental, and vision * Prepare for the Future. 401(k) with company match