Consumer Lender (Inbound)
Liberty Federal Credit Union, Evansville, IN, United States
Consumer Lender (Inbound)
Liberty FCU, a full-service credit union, is currently seeking a Consumer Lender (Inbound) with excellent interpersonal and organizational skills to perform inbound loan requests for members over the phone in our Direct Lending Contact Center (LCC) at 4405 Theater Drive, Evansville, IN 47716. The candidate will be scheduled for approximately a 40-hour work week to include occasional Saturdays on a rotating basis. Previous consumer lending experience is preferred. Duties and Responsibilities: Participate in the lending phone rotation and provide exceptional service to the members. Perform professional and courteous service with a positive attitude Perform follow-up phone calls in a timely manner to expedite loan requests. Perform requests while developing a lending relationship with the members. Ensure member satisfaction by maintaining comprehensive knowledge of all credit union products and services. Process consumer loan and credit card application requests. Conduct loan interviews to complete applications. Retrieve and analyze credit reports, calculate financial ratios, and review loan details. Provide J.D. Power vehicle information and Carfax reports to applicants, as needed. Develop a professional sales approach for selling loan protection products. Comply to all credit union lending policies and procedures. Prepare loan documents for closing via Adobe Sign or at branch locations. Educate members on the correct process for vehicle titling and lien perfection. Book and disburse loans. Ensure proper documentation is archived and imaged for each loan request. Have a working knowledge of the lending operation software. Strive to meet monthly individual and departmental sales targets. Pursue cross-selling and departmental goals by offering payment protection, GAP, MRC and refinances from other institutions on all loan requests. Complete all required compliance training in a timely manner. Maintain a high level of confidentiality and security when dealing with member and confidential information. Develop a thorough understanding of credit union history, philosophy, organization, bylaws, and operational information. Any other duties assigned by management. Benefits and Compensation: Incentive opportunities Paid Holidays Paid Time Off (Vacation, Sick and Personal Days) Medical, Dental and Vision Insurance 401(k) retirement program with matching funds Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance Tuition Reimbursement Program Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.
Liberty FCU, a full-service credit union, is currently seeking a Consumer Lender (Inbound) with excellent interpersonal and organizational skills to perform inbound loan requests for members over the phone in our Direct Lending Contact Center (LCC) at 4405 Theater Drive, Evansville, IN 47716. The candidate will be scheduled for approximately a 40-hour work week to include occasional Saturdays on a rotating basis. Previous consumer lending experience is preferred. Duties and Responsibilities: Participate in the lending phone rotation and provide exceptional service to the members. Perform professional and courteous service with a positive attitude Perform follow-up phone calls in a timely manner to expedite loan requests. Perform requests while developing a lending relationship with the members. Ensure member satisfaction by maintaining comprehensive knowledge of all credit union products and services. Process consumer loan and credit card application requests. Conduct loan interviews to complete applications. Retrieve and analyze credit reports, calculate financial ratios, and review loan details. Provide J.D. Power vehicle information and Carfax reports to applicants, as needed. Develop a professional sales approach for selling loan protection products. Comply to all credit union lending policies and procedures. Prepare loan documents for closing via Adobe Sign or at branch locations. Educate members on the correct process for vehicle titling and lien perfection. Book and disburse loans. Ensure proper documentation is archived and imaged for each loan request. Have a working knowledge of the lending operation software. Strive to meet monthly individual and departmental sales targets. Pursue cross-selling and departmental goals by offering payment protection, GAP, MRC and refinances from other institutions on all loan requests. Complete all required compliance training in a timely manner. Maintain a high level of confidentiality and security when dealing with member and confidential information. Develop a thorough understanding of credit union history, philosophy, organization, bylaws, and operational information. Any other duties assigned by management. Benefits and Compensation: Incentive opportunities Paid Holidays Paid Time Off (Vacation, Sick and Personal Days) Medical, Dental and Vision Insurance 401(k) retirement program with matching funds Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance Tuition Reimbursement Program Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.