Service Desk Analyst
Turn2Partners, Silver Spring, MD, United States
WILL NOT ACCEPT APPLICANTS FROM CONSULTING FIRMS
Location:
Silver Spring, MD
Type:
Contract-to-Hire
Schedule:
On-site 4 days/week
About the Team: Join a well-established organization that supports a high-volume end-user environment with a strong focus on service, stability, and day-to-day operational excellence. You’ll be part of a team that keeps employees productive and connected.
What You’ll Do
Provide frontline desktop and end-user support for hardware, software, and basic network-related issues
Troubleshoot workstation performance, connectivity, and access problems in a fast-paced support setting
Manage and prioritize a help desk ticket queue, ensuring timely issue resolution and strong user communication
Support password resets, account unlocks, and other common access requests
Assist with PC setup, software installation, upgrades, and ongoing maintenance
Partner with internal teams to resolve escalated technical issues and improve the user experience
Core Tech & Skills
Hardware and software installation
User account support and password management
Workstation and server connectivity fundamentals
Why It’s Great
Strong entry point into a growing IT support environment
Opportunity to build hands-on infrastructure and end-user support experience
Clear path toward longer-term growth through contract-to-hire potential
#J-18808-Ljbffr
Location:
Silver Spring, MD
Type:
Contract-to-Hire
Schedule:
On-site 4 days/week
About the Team: Join a well-established organization that supports a high-volume end-user environment with a strong focus on service, stability, and day-to-day operational excellence. You’ll be part of a team that keeps employees productive and connected.
What You’ll Do
Provide frontline desktop and end-user support for hardware, software, and basic network-related issues
Troubleshoot workstation performance, connectivity, and access problems in a fast-paced support setting
Manage and prioritize a help desk ticket queue, ensuring timely issue resolution and strong user communication
Support password resets, account unlocks, and other common access requests
Assist with PC setup, software installation, upgrades, and ongoing maintenance
Partner with internal teams to resolve escalated technical issues and improve the user experience
Core Tech & Skills
Hardware and software installation
User account support and password management
Workstation and server connectivity fundamentals
Why It’s Great
Strong entry point into a growing IT support environment
Opportunity to build hands-on infrastructure and end-user support experience
Clear path toward longer-term growth through contract-to-hire potential
#J-18808-Ljbffr