Order Entry Technician
Design Ready Controls, Brooklyn Park, MN, United States
Are you a critical thinker, detail-oriented, quick learner, and love working in a fast-paced, and friendly environment, then we may have the job for you!
Design Ready Controls is unique among control panel manufacturers. With engineering expertise, proprietary processes, and advanced production facilities, we provide competitive advantages in product quality, speed to market, and cost management. We are seeking an experienced individual to join our Inside Sales team as an Order Entry Technician .
As an Order Entry Technician,
you work with the Inside Sales team on the pre-sale and post-sale process while managing sales orders throughout the operational process. The individual must have the ability to interact timely
and effectively
with external and internal customers, including customer service and production. The individual must have a take‑charge attitude, be a problem solver, and have a strong sense of urgency.
Key responsibilities
Creating sales orders within the ERP system based on incoming customer purchase orders. These orders are highly time sensitive and require prompt action within 24 hours of receipt, quality data management, and close attention to detail.
Acknowledging orders in customers online portals
Creating customer quotes in the ERP system and performing basic scrubbing functions to ensure price accuracy.
Maintain process standards including accuracy and flexibility in an ever‑changing environment in order to provide the highest service level
Performing order maintenance on established orders to account for in process changes (IPCs), deviations, schedule changes, etc.
Provide timely and professional customer service via email and phone
Qualifications/Skills
Organized with attention to detail
Able to identify and problem solve
Excellent customer service skills to interact with customers and colleagues
Good understanding of computer basics including Office 365 (Outlook, Word, Excel) and working with online customer portals
Ability to analyze and resolve issues with customer internet portals
Work independently with little supervision on tasks
Answer customer inquiries in a timely and professional manner
Hourly Pay Rate: $19.00-$25.00 hourly
DOE
Disclaimer This job description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position. The position will also assume any other additional responsibilities as assigned by the manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Design Ready Controls is an equal opportunity employer.
Design Ready Controls is committed to providing competitive total compensation and benefits packages. This listed range is based upon a full‑time schedule. This is a good faith estimate on the applicable range. Base salaries are determined by taking a variety of factors in account, including, but not limited to, candidate qualifications, education, geographic locations, market conditions and internal equity.
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Design Ready Controls is unique among control panel manufacturers. With engineering expertise, proprietary processes, and advanced production facilities, we provide competitive advantages in product quality, speed to market, and cost management. We are seeking an experienced individual to join our Inside Sales team as an Order Entry Technician .
As an Order Entry Technician,
you work with the Inside Sales team on the pre-sale and post-sale process while managing sales orders throughout the operational process. The individual must have the ability to interact timely
and effectively
with external and internal customers, including customer service and production. The individual must have a take‑charge attitude, be a problem solver, and have a strong sense of urgency.
Key responsibilities
Creating sales orders within the ERP system based on incoming customer purchase orders. These orders are highly time sensitive and require prompt action within 24 hours of receipt, quality data management, and close attention to detail.
Acknowledging orders in customers online portals
Creating customer quotes in the ERP system and performing basic scrubbing functions to ensure price accuracy.
Maintain process standards including accuracy and flexibility in an ever‑changing environment in order to provide the highest service level
Performing order maintenance on established orders to account for in process changes (IPCs), deviations, schedule changes, etc.
Provide timely and professional customer service via email and phone
Qualifications/Skills
Organized with attention to detail
Able to identify and problem solve
Excellent customer service skills to interact with customers and colleagues
Good understanding of computer basics including Office 365 (Outlook, Word, Excel) and working with online customer portals
Ability to analyze and resolve issues with customer internet portals
Work independently with little supervision on tasks
Answer customer inquiries in a timely and professional manner
Hourly Pay Rate: $19.00-$25.00 hourly
DOE
Disclaimer This job description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position. The position will also assume any other additional responsibilities as assigned by the manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Design Ready Controls is an equal opportunity employer.
Design Ready Controls is committed to providing competitive total compensation and benefits packages. This listed range is based upon a full‑time schedule. This is a good faith estimate on the applicable range. Base salaries are determined by taking a variety of factors in account, including, but not limited to, candidate qualifications, education, geographic locations, market conditions and internal equity.
#J-18808-Ljbffr