Market Operations Director
SupportFinity™, Austin, TX, United States
About Wonder
Everything’s on the menu at Wonder. Except compromise. Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot. Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.
About The Role As a Market Operations Director, you will lead operational excellence across a multi-unit restaurant region, spanning multiple cities and locations. This role will focus on driving consistent guest satisfaction, operational standards, and profitability across your market. You will work closely with restaurant leadership teams, guiding them in day-to-day operations, long-term strategic planning, and talent development. As part of the Operations Leadership Team, you will ensure the company's strategic initiatives are successfully executed at the market level, fostering a culture of high performance, accountability, and growth.
Responsibilities
Serve as a motivational leader and cultural ambassador, promoting Wonder’s mission and values
Lead and develop a team of Senior Operations Leaders to ensure alignment with company goals and market growth strategies
Ensure flawless execution of restaurant operations by visiting locations, coaching leadership teams, and using performance data to drive improvement
Monitor financial performance through P&L management and use of reporting tools to ensure profitability and cost control
Oversee hiring, training, and development of leadership talent to foster high-performing teams and support succession planning
Collaborate with cross-functional teams to evaluate and approve market growth opportunities
Lead new restaurant openings by playing an active role in recruitment, training, and operational setup
Ensure compliance with food safety, labor laws, and other regulations across the market
Drive operational improvements by identifying opportunities, diagnosing challenges, and implementing effective solutions
Build relationships with internal and external stakeholders to ensure seamless communication and support across the organization
Lead performance reviews, competency discussions, and corrective actions to ensure sustained market success
The Experience You Have
7+ years of multi-unit restaurant management experience in a high-growth, geographically dispersed environment managing 20+ stores
Proven leadership in developing, coaching, and retaining high-performing teams
Strong financial acumen with experience managing market-level P&L and driving profitability
Excellent communication, organization, and decision-making skills, especially under pressure
Ability to travel frequently across the market to maintain operational oversight and lead by example
Bachelor's degree or equivalent work experience is preferred
Passion for developing talent, driving operational excellence, and exceeding guest expectations
Requirements
Must be 21 years old and legally authorized to work in the US
Must be able to lift 50 pounds
Must be able to stand for a full shift while working
Must have open availability, including night and weekend availability
Must have the means of transportation and ability to travel from site to site within assigned region
Must have a current Food Handlers Certification
This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)
Role Details
Salary Range: $128500 per year - $148000 per year
Multi-Location Role, Travel Required
Reports to: Regional Vice President
Benefits
Medical, Dental, and Vision Insurance
100% employer-paid Life Insurance
401(k) Retirement Plan
Employer match for Health Savings Account (HSA)
Learning and Development opportunities to advance your career
Employee Stock
Employee Discount
Qualifications
The candidate’s ability to perform the tasks in the available job role.
The candidate's self-rated skill proficiency.
The candidate’s fit for this job posting.
Final note At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.
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About The Role As a Market Operations Director, you will lead operational excellence across a multi-unit restaurant region, spanning multiple cities and locations. This role will focus on driving consistent guest satisfaction, operational standards, and profitability across your market. You will work closely with restaurant leadership teams, guiding them in day-to-day operations, long-term strategic planning, and talent development. As part of the Operations Leadership Team, you will ensure the company's strategic initiatives are successfully executed at the market level, fostering a culture of high performance, accountability, and growth.
Responsibilities
Serve as a motivational leader and cultural ambassador, promoting Wonder’s mission and values
Lead and develop a team of Senior Operations Leaders to ensure alignment with company goals and market growth strategies
Ensure flawless execution of restaurant operations by visiting locations, coaching leadership teams, and using performance data to drive improvement
Monitor financial performance through P&L management and use of reporting tools to ensure profitability and cost control
Oversee hiring, training, and development of leadership talent to foster high-performing teams and support succession planning
Collaborate with cross-functional teams to evaluate and approve market growth opportunities
Lead new restaurant openings by playing an active role in recruitment, training, and operational setup
Ensure compliance with food safety, labor laws, and other regulations across the market
Drive operational improvements by identifying opportunities, diagnosing challenges, and implementing effective solutions
Build relationships with internal and external stakeholders to ensure seamless communication and support across the organization
Lead performance reviews, competency discussions, and corrective actions to ensure sustained market success
The Experience You Have
7+ years of multi-unit restaurant management experience in a high-growth, geographically dispersed environment managing 20+ stores
Proven leadership in developing, coaching, and retaining high-performing teams
Strong financial acumen with experience managing market-level P&L and driving profitability
Excellent communication, organization, and decision-making skills, especially under pressure
Ability to travel frequently across the market to maintain operational oversight and lead by example
Bachelor's degree or equivalent work experience is preferred
Passion for developing talent, driving operational excellence, and exceeding guest expectations
Requirements
Must be 21 years old and legally authorized to work in the US
Must be able to lift 50 pounds
Must be able to stand for a full shift while working
Must have open availability, including night and weekend availability
Must have the means of transportation and ability to travel from site to site within assigned region
Must have a current Food Handlers Certification
This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)
Role Details
Salary Range: $128500 per year - $148000 per year
Multi-Location Role, Travel Required
Reports to: Regional Vice President
Benefits
Medical, Dental, and Vision Insurance
100% employer-paid Life Insurance
401(k) Retirement Plan
Employer match for Health Savings Account (HSA)
Learning and Development opportunities to advance your career
Employee Stock
Employee Discount
Qualifications
The candidate’s ability to perform the tasks in the available job role.
The candidate's self-rated skill proficiency.
The candidate’s fit for this job posting.
Final note At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.
#J-18808-Ljbffr