Scott Dunn Private - Private Travel Relationship Manager - San Diego, CA
Scott Dunn Ltd., California, MO, United States
Private Travel Relationship Manager
Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor‑made vacations for our guests. With a global presence and passion for crafting exceptional experiences, we specialise in curating personalised journeys to the world’s most beautiful destinations.
About Scott Dunn Private Scott Dunn Private is an invitation‑only membership designed for Ultra‑High‑Net‑Worth (UHNW) individuals who expect exceptional service, absolute discretion and unrivalled access. Members trust us for exclusive, personal service delivered by professionals who understand the nuanced needs of UHNWIs. Our global team of expert Relationship Managers in London, New York, California, Hong Kong and Singapore excel in managing the discerning needs of exceptional individuals.
About the Opportunity Take full ownership and accountability for a dedicated pool of Scott Dunn Private members in the California area. As the Private Travel Relationship Manager you will prospect, engage, onboard and service a selected group of members, growing your portfolio through business‑development activities, nurturing relationships, retaining business and executing all travel requirements. The role offers a personalised approach to leisure travel planning from start to finish, with the support of the global travel team where required.
Key Responsibilities
Growth & Business Development
Identify and execute opportunities for prospects to be invited to membership via personal network, database mining, referrals, luxury brand partnerships and wealth management companies.
Work towards targets and meet individual quarterly and annual KPIs.
Achieve performance targets while maintaining high service quality and productivity.
Activate the existing database and partner referrals to join membership.
Member Engagement & Relationship Building
Proactively promote exclusivity and benefits of Scott Dunn Private membership.
Target, prospect, meet and onboard new members.
Maintain regular contact through in‑person meetings, video calls or hosted events.
Develop a personalised contact plan for each member in Scott Dunn’s systems.
Capture and update all member preferences in systems for future touchpoints.
Anticipate members’ needs by maintaining detailed records of preferences, past trips and feedback.
Travel Planning & Execution
Inspire members’ travel plans through mapping sessions and create highly qualified enquiries.
Take full ownership of selling and booking member holidays, including quotations and documentation.
Ensure every itinerary is hyper‑bespoke and inspiring.
Collaborate with destination experts and members’ managers where required.
Source products where gaps exist, supported by destination management team.
Account for costs and margins per booking in line with guidelines.
Complete all travel documentation accurately within specified timeframes.
Recognise upgrade, private‑jet or bespoke experiences opportunities from the “Black Book.”
Member Support & Service Excellence
Provide out‑of‑hours cover and step in as needed.
Act on feedback or complaints promptly and lead recovery solutions.
Maintain an NPS score above 80 through exceeding service expectations.
Deliver personalised, hyper‑bespoke itineraries consistently exceeding expectations.
Product Development & Knowledge Sharing
Conduct familiarisation trips and present to teams, identifying new product opportunities.
Collaborate with destination managers to understand product lists and create wow moments.
Train colleagues with acquired knowledge and support the wider team.
Share expertise from familiarisation trips and industry events.
Marketing & Events
Plan and host exclusive member events, hospitality initiatives and marketing follow‑ups.
Support marketing and product initiatives including brochure production and website management.
Contribute to newsletters, campaigns, PR activities and website updates.
Follow up on member engagement metrics such as email click and open rates.
Collaboration & Brand Building
Collaborate with international offices and the Global team to support members worldwide.
Build personal brand through media engagement, FAM opportunities and relevant publications.
Consistently post high‑quality content on social media platforms.
Values & Behaviours
Promote, understand and apply Scott Dunn’s workplace values.
Demonstrate listening, precision, ownership and a commitment to continuous improvement.
Cultivate an inclusive and accessible work environment, supporting diversity across all dimensions.
Experience & Qualifications
Minimum of 5 years in the luxury travel sector with a proven track record in global luxury travel sales.
Proven experience in face‑to‑face relationship management with UHNW clients.
Extensive experience working with UHNWIs and a strong background in HNWI/UHNWI luxury guest profiles and contact strategy planning.
Sales driven with focus on delivering an exceptional service level.
Demonstrated ability to meet and exceed performance targets.
Comprehensive knowledge of global luxury travel destinations and a commitment to continuous learning.
Excellent, proven relationship management skills.
Impressive interpersonal skills complemented by an articulate communication style.
Exceptional communication, interpersonal and stakeholder management skills.
Expertise in CRM systems with exceptional accuracy and attention to detail.
Experience in upselling premium services and generating innovative sales opportunities.
Demonstrated ability to collaborate effectively and mentor others in relationship management.
A passion for being “in the detail”, “in the know” and “inspiring.”
Willingness to work flexible hours as needed to meet member requirements.
Proactive and meticulous approach to service delivery and commercial opportunities.
Work Perks!
Reward & Recognition: Celebrate success at Buzz Nights and the annual Global Gathering.
Use your smarts: People use quick thinking, expertise and tenacity to solve challenges.
Love for travel: Passion for travel underpins our service.
Personal connections: Built on personal relationships.
Diversity, Equity & Inclusion: Commitment through initiatives like Diversity Day, Employee Resource Groups and inclusive recruitment protocols.
Career development opportunities and strong support for professional growth.
Robust corporate social responsibility program with volunteer days and environmental initiatives.
Benefits Include
Paid Time Off: up to 15 vacation days (prorated upon hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day and 8 recognised holidays annually.
Travel perks and discounts.
Health & Wellness programs and employee financial wellness services.
National/International award nights and conferences.
Health benefits including medical, dental, vision, gender‑affirming care and fertility care.
Insurance: hospital indemnity, AD&D, critical illness, long‑term and short‑term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition reimbursement programme.
Employee share plan: ability to purchase company stock on Australian Stock Exchange, partially matched.
Global career opportunities across the FCTG network.
Accrual rates for vacation, personal and sick time vary by employment status; recognised holidays may be paid time off or holiday pay rate if required.
Location – San Diego, CA. This position is based in our San Diego, Solana Beach Office. The role requires regular travel within California to meet members and prospective members; international and domestic travel between offices will be required.
Salary is anticipated at $80,000 per annum plus commission/incentive earnings based on achievable targets. Salary depends on experience, location and role requirements.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. Accommodation requests are welcomed – please contact the Recruitment Team at careers@us.flightcentre.com.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
#J-18808-Ljbffr
About Scott Dunn Private Scott Dunn Private is an invitation‑only membership designed for Ultra‑High‑Net‑Worth (UHNW) individuals who expect exceptional service, absolute discretion and unrivalled access. Members trust us for exclusive, personal service delivered by professionals who understand the nuanced needs of UHNWIs. Our global team of expert Relationship Managers in London, New York, California, Hong Kong and Singapore excel in managing the discerning needs of exceptional individuals.
About the Opportunity Take full ownership and accountability for a dedicated pool of Scott Dunn Private members in the California area. As the Private Travel Relationship Manager you will prospect, engage, onboard and service a selected group of members, growing your portfolio through business‑development activities, nurturing relationships, retaining business and executing all travel requirements. The role offers a personalised approach to leisure travel planning from start to finish, with the support of the global travel team where required.
Key Responsibilities
Growth & Business Development
Identify and execute opportunities for prospects to be invited to membership via personal network, database mining, referrals, luxury brand partnerships and wealth management companies.
Work towards targets and meet individual quarterly and annual KPIs.
Achieve performance targets while maintaining high service quality and productivity.
Activate the existing database and partner referrals to join membership.
Member Engagement & Relationship Building
Proactively promote exclusivity and benefits of Scott Dunn Private membership.
Target, prospect, meet and onboard new members.
Maintain regular contact through in‑person meetings, video calls or hosted events.
Develop a personalised contact plan for each member in Scott Dunn’s systems.
Capture and update all member preferences in systems for future touchpoints.
Anticipate members’ needs by maintaining detailed records of preferences, past trips and feedback.
Travel Planning & Execution
Inspire members’ travel plans through mapping sessions and create highly qualified enquiries.
Take full ownership of selling and booking member holidays, including quotations and documentation.
Ensure every itinerary is hyper‑bespoke and inspiring.
Collaborate with destination experts and members’ managers where required.
Source products where gaps exist, supported by destination management team.
Account for costs and margins per booking in line with guidelines.
Complete all travel documentation accurately within specified timeframes.
Recognise upgrade, private‑jet or bespoke experiences opportunities from the “Black Book.”
Member Support & Service Excellence
Provide out‑of‑hours cover and step in as needed.
Act on feedback or complaints promptly and lead recovery solutions.
Maintain an NPS score above 80 through exceeding service expectations.
Deliver personalised, hyper‑bespoke itineraries consistently exceeding expectations.
Product Development & Knowledge Sharing
Conduct familiarisation trips and present to teams, identifying new product opportunities.
Collaborate with destination managers to understand product lists and create wow moments.
Train colleagues with acquired knowledge and support the wider team.
Share expertise from familiarisation trips and industry events.
Marketing & Events
Plan and host exclusive member events, hospitality initiatives and marketing follow‑ups.
Support marketing and product initiatives including brochure production and website management.
Contribute to newsletters, campaigns, PR activities and website updates.
Follow up on member engagement metrics such as email click and open rates.
Collaboration & Brand Building
Collaborate with international offices and the Global team to support members worldwide.
Build personal brand through media engagement, FAM opportunities and relevant publications.
Consistently post high‑quality content on social media platforms.
Values & Behaviours
Promote, understand and apply Scott Dunn’s workplace values.
Demonstrate listening, precision, ownership and a commitment to continuous improvement.
Cultivate an inclusive and accessible work environment, supporting diversity across all dimensions.
Experience & Qualifications
Minimum of 5 years in the luxury travel sector with a proven track record in global luxury travel sales.
Proven experience in face‑to‑face relationship management with UHNW clients.
Extensive experience working with UHNWIs and a strong background in HNWI/UHNWI luxury guest profiles and contact strategy planning.
Sales driven with focus on delivering an exceptional service level.
Demonstrated ability to meet and exceed performance targets.
Comprehensive knowledge of global luxury travel destinations and a commitment to continuous learning.
Excellent, proven relationship management skills.
Impressive interpersonal skills complemented by an articulate communication style.
Exceptional communication, interpersonal and stakeholder management skills.
Expertise in CRM systems with exceptional accuracy and attention to detail.
Experience in upselling premium services and generating innovative sales opportunities.
Demonstrated ability to collaborate effectively and mentor others in relationship management.
A passion for being “in the detail”, “in the know” and “inspiring.”
Willingness to work flexible hours as needed to meet member requirements.
Proactive and meticulous approach to service delivery and commercial opportunities.
Work Perks!
Reward & Recognition: Celebrate success at Buzz Nights and the annual Global Gathering.
Use your smarts: People use quick thinking, expertise and tenacity to solve challenges.
Love for travel: Passion for travel underpins our service.
Personal connections: Built on personal relationships.
Diversity, Equity & Inclusion: Commitment through initiatives like Diversity Day, Employee Resource Groups and inclusive recruitment protocols.
Career development opportunities and strong support for professional growth.
Robust corporate social responsibility program with volunteer days and environmental initiatives.
Benefits Include
Paid Time Off: up to 15 vacation days (prorated upon hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day and 8 recognised holidays annually.
Travel perks and discounts.
Health & Wellness programs and employee financial wellness services.
National/International award nights and conferences.
Health benefits including medical, dental, vision, gender‑affirming care and fertility care.
Insurance: hospital indemnity, AD&D, critical illness, long‑term and short‑term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition reimbursement programme.
Employee share plan: ability to purchase company stock on Australian Stock Exchange, partially matched.
Global career opportunities across the FCTG network.
Accrual rates for vacation, personal and sick time vary by employment status; recognised holidays may be paid time off or holiday pay rate if required.
Location – San Diego, CA. This position is based in our San Diego, Solana Beach Office. The role requires regular travel within California to meet members and prospective members; international and domestic travel between offices will be required.
Salary is anticipated at $80,000 per annum plus commission/incentive earnings based on achievable targets. Salary depends on experience, location and role requirements.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. Accommodation requests are welcomed – please contact the Recruitment Team at careers@us.flightcentre.com.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
#J-18808-Ljbffr