Senior Manager, Digital Product Management (Connected Homes)
Carrier Global Corporation, Atlanta, GA, United States
About Carrier:
Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life‑saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About this role: We are seeking a Senior Manager, Product Management to lead strategy and execution for the SmartHome mobile application and customer portal supporting connected residential systems.
This role owns product direction, roadmap, and delivery for the primary homeowner‑facing digital experience. You will manage a team of product professionals and define how connected device data, AI‑driven insights, and intuitive mobile experiences deliver meaningful value to customers.
This is a hands‑on product leadership role operating in a complex IoT environment spanning connected equipment, firmware, cloud platforms, analytics, and consumer‑grade mobile applications.
Key Responsibilities: What You’ll Own:
Multi‑year product strategy and roadmap for the SmartHome mobile app and customer portal
Backlog governance and release execution across mobile and cloud capabilities
Customer activation, engagement, and retention
Translation of device telemetry into intuitive, actionable homeowner experiences
AI‑driven personalization, automation, and predictive insights
Enablement of digital services and monetization opportunities
What You’ll Lead: Product Strategy & Roadmap:
Define a clear product vision grounded in customer needs and connected home trends
Translate strategy into disciplined roadmaps with measurable engagement outcomes
Balance innovation with reliability, usability, and performance
Adoption & Customer Experience:
Define and track KPIs tied to activation, engagement, retention, and feature usage
Improve onboarding, device provisioning, and connectivity flows
Reduce friction and ensure high reliability in everyday use
Use behavioral data and customer feedback to continuously refine the experience
IoT, AI & Intelligent Automation:
Leverage device telemetry and cloud data to power predictive alerts, comfort optimization, and intelligent automation
Embed AI‑driven capabilities that personalize and simplify the home experience
Translate complex system data into simple, customer‑facing insights
Team Leadership:
Manage and mentor Product Managers and/or Product Owners
Establish accountability for roadmap execution and KPI delivery
Elevate prioritization rigor and customer‑centric decision‑making within the team
Key Responsibilities:
Bachelor’s degree
8 + years of product management experience in connected devices, or consumer mobile apps
Preferred Qualifications:
Prior experience managing product professionals
Experience building or scaling consumer‑facing connected device applications comparable to smart thermostat or connected home ecosystems
Strong technical fluency in device‑cloud architectures, APIs, mobile platforms, and cloud services
Experience embedding AI‑driven personalization, predictive capabilities, or automation into consumer products
Demonstrated ability to drive measurable adoption, engagement, and retention
Strong customer obsession and experience leading products where usability, reliability, and simplicity are critical
Ability to operate effectively across hardware, firmware, cloud, and mobile engineering teams
Benefits:
Health Care benefits:
Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave:
Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability:
Short‑term and long‑term disability
Life Insurance and Accidental Death and Dismemberment
Tax‑Advantaged Accounts:
Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
Benefit details may vary by state and local laws and eligibility factors. To learn more about our benefits offering, click here: Work With Us | Carrier Corporate.
Pay Range: The annual salary for this position is $146,750–$205,250. Factors that may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 03/10/2026
Equal Employment Opportunity Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice
#J-18808-Ljbffr
About this role: We are seeking a Senior Manager, Product Management to lead strategy and execution for the SmartHome mobile application and customer portal supporting connected residential systems.
This role owns product direction, roadmap, and delivery for the primary homeowner‑facing digital experience. You will manage a team of product professionals and define how connected device data, AI‑driven insights, and intuitive mobile experiences deliver meaningful value to customers.
This is a hands‑on product leadership role operating in a complex IoT environment spanning connected equipment, firmware, cloud platforms, analytics, and consumer‑grade mobile applications.
Key Responsibilities: What You’ll Own:
Multi‑year product strategy and roadmap for the SmartHome mobile app and customer portal
Backlog governance and release execution across mobile and cloud capabilities
Customer activation, engagement, and retention
Translation of device telemetry into intuitive, actionable homeowner experiences
AI‑driven personalization, automation, and predictive insights
Enablement of digital services and monetization opportunities
What You’ll Lead: Product Strategy & Roadmap:
Define a clear product vision grounded in customer needs and connected home trends
Translate strategy into disciplined roadmaps with measurable engagement outcomes
Balance innovation with reliability, usability, and performance
Adoption & Customer Experience:
Define and track KPIs tied to activation, engagement, retention, and feature usage
Improve onboarding, device provisioning, and connectivity flows
Reduce friction and ensure high reliability in everyday use
Use behavioral data and customer feedback to continuously refine the experience
IoT, AI & Intelligent Automation:
Leverage device telemetry and cloud data to power predictive alerts, comfort optimization, and intelligent automation
Embed AI‑driven capabilities that personalize and simplify the home experience
Translate complex system data into simple, customer‑facing insights
Team Leadership:
Manage and mentor Product Managers and/or Product Owners
Establish accountability for roadmap execution and KPI delivery
Elevate prioritization rigor and customer‑centric decision‑making within the team
Key Responsibilities:
Bachelor’s degree
8 + years of product management experience in connected devices, or consumer mobile apps
Preferred Qualifications:
Prior experience managing product professionals
Experience building or scaling consumer‑facing connected device applications comparable to smart thermostat or connected home ecosystems
Strong technical fluency in device‑cloud architectures, APIs, mobile platforms, and cloud services
Experience embedding AI‑driven personalization, predictive capabilities, or automation into consumer products
Demonstrated ability to drive measurable adoption, engagement, and retention
Strong customer obsession and experience leading products where usability, reliability, and simplicity are critical
Ability to operate effectively across hardware, firmware, cloud, and mobile engineering teams
Benefits:
Health Care benefits:
Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave:
Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability:
Short‑term and long‑term disability
Life Insurance and Accidental Death and Dismemberment
Tax‑Advantaged Accounts:
Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
Benefit details may vary by state and local laws and eligibility factors. To learn more about our benefits offering, click here: Work With Us | Carrier Corporate.
Pay Range: The annual salary for this position is $146,750–$205,250. Factors that may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 03/10/2026
Equal Employment Opportunity Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice
#J-18808-Ljbffr