UX Content Strategist (Hybrid)
Cella, New York, NY, United States
Job Type:
starts on 6-month W2 hourly contract (potential to extend/convert)
Compensation Range:
$50-60/hr
Benefits:
health/vision/dental, 401k, and more (https://shorturl.at/GMPcb)
Job Summary On behalf of our financial services client, we’re looking for an experienced
UX Content Specialist
to join their Payments Onboarding team. The Content Specialist influences and executes the strategic vision for client onboarding experiences across Commercial & Investment Bank payment platforms. You will create consistent, user-centered content for application flows, activation journeys, help documentation, and educational materials that align with established standards and governance frameworks. You will collaborate with the Content Design Lead for Payments Onboarding and cross-functional partners to deliver seamless onboarding experiences while contributing to the development of scalable content patterns and self-service resources.
Key Responsibilities Content Creation & Execution
Design and write clear, concise content for onboarding flows, including application forms, welcome messages, support content, and error messaging
Create consistency across platforms by helping to establish and apply onboarding-specific style guides, content patterns, and design standards
Develop help articles, FAQs, tooltips, and educational content that support clients through onboarding and activation
Ensure all content adheres to accessibility standards, plain language principles, and regulatory requirements
Identify opportunities to create reusable content patterns and components across payment platforms
Document content decisions and rationale to build institutional knowledge and support governance frameworks
Contribute to the development and refinement of style guides and content standards
Participate in content audits to identify inconsistencies and improvement opportunities
Collaboration & Stakeholder Management
Partner closely with the Content Design Lead to align work with strategic priorities
Collaborate with product managers, designers, developers, and business partners to understand requirements and constraints
Guide content through product review, legal/compliance approval, and accessibility validation processes
Participate in design critiques, content reviews, and team workshops
Quality & Continuous Improvement
Conduct content testing and incorporate user feedback to refine onboarding experiences
Leverage AI tooling and emerging technologies to enhance content creation and optimization
Stay informed on industry best practices in application design and financial services content
Contribute to team processes, templates, and self-service resources
Required Qualifications Experience & Background
5+ years of experience in content design, UX writing, or related fields
Proven experience designing application and onboarding flows for digital products
Strong portfolio demonstrating ability to create clear, user-focused content for complex experiences
Experience working within established design systems and content standards
Track record of successful collaboration with product and technology teams
Exceptional UX writing skills with ability to simplify complex concepts and processes
Systems thinking mindset with ability to see connections across experiences and identify patterns
Strong facilitation and presentation skills with ability to drive alignment across diverse groups
Excellent stakeholder management and relationship-building capabilities
Strategic thinking balanced with attention to detail and execution excellence
Proficiency with design and collaboration tools (AEM, Figma, Lucid, Confluence, Miro, etc.)
Self-directed with strong project management and prioritization skills
Comfortable with ambiguity and able to navigate complex organizational dynamics
Preferred Qualifications
Experience in payments, financial services, banking, or merchant services industries
Knowledge of B2B or enterprise application and onboarding experiences
Background creating style guides, content standards, or design system documentation
Familiarity with AI-powered content tools and workflow optimization
Understanding of accessibility standards (WCAG 2.1 AA) and inclusive design practices
Experience with compliance and legal review processes in regulated industries
Knowledge of information architecture and content modeling
Background working in agile or product operating models
Education
Bachelor's degree in English, Communications, Design, Human-Computer Interaction, or related field (or equivalent experience)
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
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starts on 6-month W2 hourly contract (potential to extend/convert)
Compensation Range:
$50-60/hr
Benefits:
health/vision/dental, 401k, and more (https://shorturl.at/GMPcb)
Job Summary On behalf of our financial services client, we’re looking for an experienced
UX Content Specialist
to join their Payments Onboarding team. The Content Specialist influences and executes the strategic vision for client onboarding experiences across Commercial & Investment Bank payment platforms. You will create consistent, user-centered content for application flows, activation journeys, help documentation, and educational materials that align with established standards and governance frameworks. You will collaborate with the Content Design Lead for Payments Onboarding and cross-functional partners to deliver seamless onboarding experiences while contributing to the development of scalable content patterns and self-service resources.
Key Responsibilities Content Creation & Execution
Design and write clear, concise content for onboarding flows, including application forms, welcome messages, support content, and error messaging
Create consistency across platforms by helping to establish and apply onboarding-specific style guides, content patterns, and design standards
Develop help articles, FAQs, tooltips, and educational content that support clients through onboarding and activation
Ensure all content adheres to accessibility standards, plain language principles, and regulatory requirements
Identify opportunities to create reusable content patterns and components across payment platforms
Document content decisions and rationale to build institutional knowledge and support governance frameworks
Contribute to the development and refinement of style guides and content standards
Participate in content audits to identify inconsistencies and improvement opportunities
Collaboration & Stakeholder Management
Partner closely with the Content Design Lead to align work with strategic priorities
Collaborate with product managers, designers, developers, and business partners to understand requirements and constraints
Guide content through product review, legal/compliance approval, and accessibility validation processes
Participate in design critiques, content reviews, and team workshops
Quality & Continuous Improvement
Conduct content testing and incorporate user feedback to refine onboarding experiences
Leverage AI tooling and emerging technologies to enhance content creation and optimization
Stay informed on industry best practices in application design and financial services content
Contribute to team processes, templates, and self-service resources
Required Qualifications Experience & Background
5+ years of experience in content design, UX writing, or related fields
Proven experience designing application and onboarding flows for digital products
Strong portfolio demonstrating ability to create clear, user-focused content for complex experiences
Experience working within established design systems and content standards
Track record of successful collaboration with product and technology teams
Exceptional UX writing skills with ability to simplify complex concepts and processes
Systems thinking mindset with ability to see connections across experiences and identify patterns
Strong facilitation and presentation skills with ability to drive alignment across diverse groups
Excellent stakeholder management and relationship-building capabilities
Strategic thinking balanced with attention to detail and execution excellence
Proficiency with design and collaboration tools (AEM, Figma, Lucid, Confluence, Miro, etc.)
Self-directed with strong project management and prioritization skills
Comfortable with ambiguity and able to navigate complex organizational dynamics
Preferred Qualifications
Experience in payments, financial services, banking, or merchant services industries
Knowledge of B2B or enterprise application and onboarding experiences
Background creating style guides, content standards, or design system documentation
Familiarity with AI-powered content tools and workflow optimization
Understanding of accessibility standards (WCAG 2.1 AA) and inclusive design practices
Experience with compliance and legal review processes in regulated industries
Knowledge of information architecture and content modeling
Background working in agile or product operating models
Education
Bachelor's degree in English, Communications, Design, Human-Computer Interaction, or related field (or equivalent experience)
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
#J-18808-Ljbffr