HVAC Customer Specialist
NextPlay Jobs, Denver, CO, United States
Location:
Denver, CO (Hybrid)
Compensation:
$75,000–$90,000
Industry:
SaaS | Building Management Systems (BMS)
Company Size:
~50 employees globally
Start Date:
ASAP
About The Company Our client is a fast‑growing, AI‑driven SaaS company transforming building performance and energy efficiency. Their platform integrates directly with Building Management Systems (BMS) to analyze HVAC systems, lighting sensors, and other critical infrastructure—identifying anomalies and delivering actionable recommendations that reduce energy consumption and improve operational efficiency.
The company is in a major growth phase, with partner‑driven sales expanding five times faster than its direct model. After just one year of expanding through channel partnerships, they are already seeing strong traction across Europe, the U.S., and Australia.
This is an opportunity to join early in the U.S. expansion phase and grow quickly as the organization scales.
The Role We are seeking a
Customer Success Engineer
who brings both strong customer‑facing experience and deep HVAC/BMS technical expertise.
This role is ideal for someone who can confidently diagnose system issues, clearly articulate root causes, and serve as a trusted technical advisor to customers post‑implementation.
Key Responsibilities
Serve as the primary technical point of contact for customers
Diagnose HVAC/BMS‑related system issues and communicate root causes clearly
Drive customer adoption and long‑term platform engagement
Translate complex technical data into clear, actionable insights
Collaborate with Sales, Product, and channel partners
Support partner‑led implementations as the company scales its channel strategy
Must‑Have Qualifications
3–5 years of Customer Success experience in a SaaS environment
Strong HVAC and/or Building Management Systems (BMS) experience
Ability to understand and articulate technical root causes
Deep understanding of HPE
Comfortable working in a hybrid Denver‑based role
Willingness to relocate if not local (relocation support provided, including flights and temporary accommodation)
Strong communication skills with both technical and non‑technical stakeholders
Ideal Background
Experience in energy optimization, smart buildings, or proptech
Experience working in a startup or high‑growth environment
Self‑starter with strong ownership mindset
Interested in rapid growth and upward mobility
#J-18808-Ljbffr
Denver, CO (Hybrid)
Compensation:
$75,000–$90,000
Industry:
SaaS | Building Management Systems (BMS)
Company Size:
~50 employees globally
Start Date:
ASAP
About The Company Our client is a fast‑growing, AI‑driven SaaS company transforming building performance and energy efficiency. Their platform integrates directly with Building Management Systems (BMS) to analyze HVAC systems, lighting sensors, and other critical infrastructure—identifying anomalies and delivering actionable recommendations that reduce energy consumption and improve operational efficiency.
The company is in a major growth phase, with partner‑driven sales expanding five times faster than its direct model. After just one year of expanding through channel partnerships, they are already seeing strong traction across Europe, the U.S., and Australia.
This is an opportunity to join early in the U.S. expansion phase and grow quickly as the organization scales.
The Role We are seeking a
Customer Success Engineer
who brings both strong customer‑facing experience and deep HVAC/BMS technical expertise.
This role is ideal for someone who can confidently diagnose system issues, clearly articulate root causes, and serve as a trusted technical advisor to customers post‑implementation.
Key Responsibilities
Serve as the primary technical point of contact for customers
Diagnose HVAC/BMS‑related system issues and communicate root causes clearly
Drive customer adoption and long‑term platform engagement
Translate complex technical data into clear, actionable insights
Collaborate with Sales, Product, and channel partners
Support partner‑led implementations as the company scales its channel strategy
Must‑Have Qualifications
3–5 years of Customer Success experience in a SaaS environment
Strong HVAC and/or Building Management Systems (BMS) experience
Ability to understand and articulate technical root causes
Deep understanding of HPE
Comfortable working in a hybrid Denver‑based role
Willingness to relocate if not local (relocation support provided, including flights and temporary accommodation)
Strong communication skills with both technical and non‑technical stakeholders
Ideal Background
Experience in energy optimization, smart buildings, or proptech
Experience working in a startup or high‑growth environment
Self‑starter with strong ownership mindset
Interested in rapid growth and upward mobility
#J-18808-Ljbffr