Enterprise Partner Manager, Retail
SupportFinity™, San Francisco, CA, United States
About the Role
The Grocery & Retail team is looking for sharp, highly motivated individuals to join our team covering some of our most strategic partners. As a Partner Manager, you will work efficiently with our Grocery and Retail partners to drive revenue growth, operational excellence, and customer service. Partner Managers will work closely with merchant partners, the Uber Eats support team, product, sales, marketing, and operations teams to lead and optimize partnerships and provide maximum value for both Uber and its partners.
Success in this role looks like: producing your best results in a team environment; possessing an insatiable appetite to continuously learn; valuing ideas over hierarchy; customer obsession that runs in your DNA.
What the Candidate Will Do
Internally and externally advocate.
Be the merchant's go-to person and navigate internal processes to provide the best outcome for the client and our market.
Build business models, perform analysis with Enterprise Ops Analysts to understand trends, provide concrete insights, and track productivity and success of initiatives to ensure we are driving towards the best possible outcome. Handle the big picture and the tiny details.
Be organized and always on top of deadlines to ensure nothing gets missed.
Keep an eye on the big picture and thrive by crafting new ways to add to existing partnerships. Drive initiatives.
Drive and support key initiatives across our business teams to grow strategic and long‑term opportunities with our various partners.
Wear many hats, jump in to help teammates when needs arise; work with stakeholders from Product, Marketing, Operations, Legal, Finance, etc.; drive day‑to‑day interactions with best‑in‑class partners; employ critical thinking and creative problem‑solving to navigate relationships.
Basic Qualifications
Minimum 4+ years of Partner Management/Account Management experience.
Experience managing CPG/Retail clients.
Previous experience with managing complex data sets and tracking/hitting multiple OKRs.
Preferred Qualifications
An intuition for people and ability to build and cultivate relationships with internal and external teams and partners.
A self‑starter and collaborative leader, able to pitch in and lead conversations with Engineers, Product Managers, or C‑Level Executives.
Product sense: understands what makes a product experience not just good, but amazing; leads cross‑functional teams to create partner integrations that delight users and drive measurable impact.
Speediness and resourcefulness; picks up new things fast and runs with them.
Ability to foresee partnership dynamics and navigate multiple engagements thoughtfully.
Experience with Salesforce and/or SQL.
Previous client‑facing experience with enterprise/mid‑market accounts.
Salary & Benefits Base Salary ranges: Chicago, IL – $107,000–$119,000; Dallas, TX – $107,000–$119,000; New York, NY – $119,000–$132,000; San Francisco, CA – $119,000–$132,000. All US locations are eligible for Uber’s bonus program, equity award, and benefits. 401(k) plan is available to all full‑time employees. More details at https://jobs.uber.com/en/benefits.
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Success in this role looks like: producing your best results in a team environment; possessing an insatiable appetite to continuously learn; valuing ideas over hierarchy; customer obsession that runs in your DNA.
What the Candidate Will Do
Internally and externally advocate.
Be the merchant's go-to person and navigate internal processes to provide the best outcome for the client and our market.
Build business models, perform analysis with Enterprise Ops Analysts to understand trends, provide concrete insights, and track productivity and success of initiatives to ensure we are driving towards the best possible outcome. Handle the big picture and the tiny details.
Be organized and always on top of deadlines to ensure nothing gets missed.
Keep an eye on the big picture and thrive by crafting new ways to add to existing partnerships. Drive initiatives.
Drive and support key initiatives across our business teams to grow strategic and long‑term opportunities with our various partners.
Wear many hats, jump in to help teammates when needs arise; work with stakeholders from Product, Marketing, Operations, Legal, Finance, etc.; drive day‑to‑day interactions with best‑in‑class partners; employ critical thinking and creative problem‑solving to navigate relationships.
Basic Qualifications
Minimum 4+ years of Partner Management/Account Management experience.
Experience managing CPG/Retail clients.
Previous experience with managing complex data sets and tracking/hitting multiple OKRs.
Preferred Qualifications
An intuition for people and ability to build and cultivate relationships with internal and external teams and partners.
A self‑starter and collaborative leader, able to pitch in and lead conversations with Engineers, Product Managers, or C‑Level Executives.
Product sense: understands what makes a product experience not just good, but amazing; leads cross‑functional teams to create partner integrations that delight users and drive measurable impact.
Speediness and resourcefulness; picks up new things fast and runs with them.
Ability to foresee partnership dynamics and navigate multiple engagements thoughtfully.
Experience with Salesforce and/or SQL.
Previous client‑facing experience with enterprise/mid‑market accounts.
Salary & Benefits Base Salary ranges: Chicago, IL – $107,000–$119,000; Dallas, TX – $107,000–$119,000; New York, NY – $119,000–$132,000; San Francisco, CA – $119,000–$132,000. All US locations are eligible for Uber’s bonus program, equity award, and benefits. 401(k) plan is available to all full‑time employees. More details at https://jobs.uber.com/en/benefits.
#J-18808-Ljbffr