Enterprise Partner Manager, Retail
Uber, San Francisco, CA, United States
About The Role
The Grocery & Retail team is looking for sharp, highly motivated individuals to join our team covering some of our most strategic partners! As a Partner Manager, you will work efficiently with our Grocery and Retail partners to drive revenue growth, operational excellence, and customer service. Partner Managers will work closely with merchant partners, the Uber Eats support team, product, sales, marketing, and operations teams to lead and optimize partnerships and provide maximum value for both Uber and its partners. Success in this role looks like: producing your best results in a team environment; possessing an insatiable appetite to continuously learn; valuing ideas over hierarchy; customer obsession that runs in your DNA. What The Candidate Will Do
Internally and externally advocate. Be the merchant's go-to person and navigate internal processes to provide the best outcome for the client and our market. You will be building business models, performing analysis with the Enterprise Ops Analysts to understand trends, provide concrete insights, and track productivity and success of initiatives to ensure we are driving towards the best possible outcome. Handle the big picture and the tiny details. You are organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye on the big picture and thrive by crafting new ways to add to existing partnerships. Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise. You will be working with stakeholders from various teams such as Product, Marketing, Operations, Legal, Finance, etc. Drive day-to-day interactions with our best-in-class partners. Employ critical thinking and creative problem solving skills to navigate relationships. Basic Qualifications
Minimum 4+ years of Partner Management/Account Management experience Experience managing CPG/Retail clients Previous experience with managing complex data sets and tracking/hitting multiple OKRs Preferred Qualifications
An intuition for people. You are spending the majority of the time working with various internal and external teams, building and cultivating new relationships with potential and existing partners within all parts of an organization. You are a self-starter and collaborative leader. Everywhere you go, you cannot help but flex and stretch your analytical powers, pitching in as needed, but also knowing when to take control and lead a conversation with an Engineer, Product Manager, or C-Level Executive. Product sense. You know what makes a product experience not just good, but amazing. You lead cross-functional teams to create partner integrations that delight users and drive measurable impact. Speediness and resourcefulness. This team moves fast and always operates in new spaces. You pick up things fast and run with them. Ability to have a 'sixth sense' when it comes to partnerships and that leads you to thoughtfully navigating multiple partner engagements. Experience with Salesforce and / or SQL. Previous client-facing experience with enterprise/mid-market accounts. Compensation and Benefits
For Chicago, IL based roles: base salary $107,000-$119,000 per year. For Dallas, TX based roles: base salary $107,000-$119,000 per year. For New York, NY based roles: base salary $119,000-$132,000 per year. For San Francisco, CA based roles: base salary $119,000-$132,000 per year. All US locations are eligible to participate in Uber's bonus program, may be offered an equity award & other types of compensation. All full‑time employees are eligible to participate in a 401(k) plan and will be eligible for various benefits. More details at https://jobs.uber.com/en/benefits.
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The Grocery & Retail team is looking for sharp, highly motivated individuals to join our team covering some of our most strategic partners! As a Partner Manager, you will work efficiently with our Grocery and Retail partners to drive revenue growth, operational excellence, and customer service. Partner Managers will work closely with merchant partners, the Uber Eats support team, product, sales, marketing, and operations teams to lead and optimize partnerships and provide maximum value for both Uber and its partners. Success in this role looks like: producing your best results in a team environment; possessing an insatiable appetite to continuously learn; valuing ideas over hierarchy; customer obsession that runs in your DNA. What The Candidate Will Do
Internally and externally advocate. Be the merchant's go-to person and navigate internal processes to provide the best outcome for the client and our market. You will be building business models, performing analysis with the Enterprise Ops Analysts to understand trends, provide concrete insights, and track productivity and success of initiatives to ensure we are driving towards the best possible outcome. Handle the big picture and the tiny details. You are organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye on the big picture and thrive by crafting new ways to add to existing partnerships. Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise. You will be working with stakeholders from various teams such as Product, Marketing, Operations, Legal, Finance, etc. Drive day-to-day interactions with our best-in-class partners. Employ critical thinking and creative problem solving skills to navigate relationships. Basic Qualifications
Minimum 4+ years of Partner Management/Account Management experience Experience managing CPG/Retail clients Previous experience with managing complex data sets and tracking/hitting multiple OKRs Preferred Qualifications
An intuition for people. You are spending the majority of the time working with various internal and external teams, building and cultivating new relationships with potential and existing partners within all parts of an organization. You are a self-starter and collaborative leader. Everywhere you go, you cannot help but flex and stretch your analytical powers, pitching in as needed, but also knowing when to take control and lead a conversation with an Engineer, Product Manager, or C-Level Executive. Product sense. You know what makes a product experience not just good, but amazing. You lead cross-functional teams to create partner integrations that delight users and drive measurable impact. Speediness and resourcefulness. This team moves fast and always operates in new spaces. You pick up things fast and run with them. Ability to have a 'sixth sense' when it comes to partnerships and that leads you to thoughtfully navigating multiple partner engagements. Experience with Salesforce and / or SQL. Previous client-facing experience with enterprise/mid-market accounts. Compensation and Benefits
For Chicago, IL based roles: base salary $107,000-$119,000 per year. For Dallas, TX based roles: base salary $107,000-$119,000 per year. For New York, NY based roles: base salary $119,000-$132,000 per year. For San Francisco, CA based roles: base salary $119,000-$132,000 per year. All US locations are eligible to participate in Uber's bonus program, may be offered an equity award & other types of compensation. All full‑time employees are eligible to participate in a 401(k) plan and will be eligible for various benefits. More details at https://jobs.uber.com/en/benefits.
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