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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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The Collision Services Customer Service Representative will help provide comprehensive support for PPG's Collision Services customers, applications and programs. You will emphasize customer advocacy, efficient order management, and experience interpreting and responding to customer requests with multiple partners, including our teams, external customers, and distribution points.\nResponsibilities

Manage and process orders for CDN and Strategic Accounts, ensuring efficiency and accuracy across multiple systems. Source orders from appropriate distribution locations based on availability and customer needs.\nBe a customer advocate, providing excellent service and ensuring adherence to PPG processes. Handle incoming orders, emails, and phone calls, ensuring responses to customer inquiries.\nCommunicate with customers, vendors, and our teams to coordinate orders, shipping details, and resolve issues.\nHandle returns by verifying purchase history and issuing credits or invoices to customers.\nTrain and assist customers with navigation and troubleshooting of the Collision Services website and mobile app. Manage registration requests for Collision Services applications.\nCreate opening order kits, update relevant details in SharePoint, and manage unique customer information within the CRM system. Log incoming and outgoing calls within the CRM system to track customer interactions.\nProvide training and mentorship to new team members, ensuring knowledge transfer and support. Facilitate ongoing learning opportunities for team members. Train customers and sales team on Collision Services applications.\nWork with internal and external distribution points, sales teams, and customers to facilitate order placement and resolution. Foster a collaborative work environment.\nStay updated on procedures, training, and system upgrades to enhance performance and service delivery.\nQualifications

Minimum of 3 years of order management experience in a B2B customer service environment.\nFamiliarity with Oracle ERP, CRM systems (VantagePoint and ClientLink), and proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).\nExperience documenting customer issues in detail and accountability in all tasks, ensuring follow-up on customer issues.\nFamiliarity with the Automotive Refinish industry is desired to enhance service delivery.\nHere at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday

everyday.\nPPG: WE PROTECT AND BEAUTIFY THE WORLD\nThrough leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com.\nPPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.\nPPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.\nMedical, Dental, Vision, & 401k Benefits will be discussed with you by your recruiter during the hiring process. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

","Collision Services Customer Service Representative

The Collision Services Customer Service Representative will help provide comprehensive ...",[529],{"_458":459,"_454":455,"_452":530,"_456":457,"_460":531},"Strongsville, OH, United States, 44149","44149",["B","3012727053"],"Work at PPG Industries","5 days ago","/jobs/3012727053-customer-service-representative","/jobs?keyword=PPG+Industries",{"_435":434,"_439":538,"_470":471,"_462":463,"_248":539,"_446":527,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":540,"_431":542,"_473":474,"_436":129,"_487":534,"_478":543,"_489":442,"_490":484,"_492":493,"_494":495,"_496":497},["D",1774479600000],"Collision Services Customer Service Representative

The Collision Services Customer Service Representative will help provide comprehensive support for PPG's Collision Services customers, applications and programs. You will emphasize customer advocacy, efficient order management, and experience interpreting and responding to customer requests with multiple partners, including our teams, external customers, and distribution points.\nResponsibilities

Manage and process orders for CDN and Strategic Accounts, ensuring efficiency and accuracy across multiple systems. Source orders from appropriate distribution locations based on availability and customer needs.\nBe a customer advocate, providing excellent service and ensuring adherence to PPG processes. Handle incoming orders, emails, and phone calls, ensuring responses to customer inquiries.\nCommunicate with customers, vendors, and our teams to coordinate orders, shipping details, and resolve issues.\nHandle returns by verifying purchase history and issuing credits or invoices to customers.\nTrain and assist customers with navigation and troubleshooting of the Collision Services website and mobile app. Manage registration requests for Collision Services applications.\nCreate opening order kits, update relevant details in SharePoint, and manage unique customer information within the CRM system. Log incoming and outgoing calls within the CRM system to track customer interactions.\nProvide training and mentorship to new team members, ensuring knowledge transfer and support. Facilitate ongoing learning opportunities for team members. Train customers and sales team on Collision Services applications.\nWork with internal and external distribution points, sales teams, and customers to facilitate order placement and resolution. Foster a collaborative work environment.\nStay updated on procedures, training, and system upgrades to enhance performance and service delivery.\nQualifications

Minimum of 3 years of order management experience in a B2B customer service environment.\nFamiliarity with Oracle ERP, CRM systems (VantagePoint and ClientLink), and proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).\nExperience documenting customer issues in detail and accountability in all tasks, ensuring follow-up on customer issues.\nFamiliarity with the Automotive Refinish industry is desired to enhance service delivery.\nPPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.\nPPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.\nMedical, Dental, Vision, & 401k Benefits will be discussed with you by your recruiter during the hiring process.\nPPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

",[541],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","3012722182"],"/jobs/3012722182-customer-service-representative",{"_435":434,"_439":545,"_470":471,"_462":546,"_248":547,"_446":548,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":549,"_431":551,"_473":552,"_436":129,"_487":553,"_478":554,"_489":442,"_490":484,"_492":555,"_494":495,"_496":497},["D",1773666000000],"PPG Industries, Inc","The Collision Services Customer Service Representative will help provide comprehensive support for PPG's Collision Services customers, applications and programs. You will emphasize customer advocacy, efficient order management, and experience interpreting and responding to customer requests with multiple partners, including our teams, external customers, and distribution points.

Responsibilities

Manage and process orders for CDN and Strategic Accounts, ensuring efficiency and accuracy across multiple systems. Source orders from appropriate distribution locations based on availability and customer needs.

Be a customer advocate, providing excellent service and ensuring adherence to PPG processes. Handle incoming orders, emails, and phone calls, ensuring responses to customer inquiries.

Communicate with customers, vendors, and our teams to coordinate orders, shipping details, and resolve issues.

Handle returns by verifying purchase history and issuing credits or invoices to customers.

Train and assist customers with navigation and troubleshooting of the Collision Services website and mobile app. Manage registration requests for Collision Services applications.

Create opening order kits, update relevant details in SharePoint, and manage unique customer information within the CRM system. Log incoming and outgoing calls within the CRM system to track customer interactions.

Provide training and mentorship to new team members, ensuring knowledge transfer and support. Facilitate ongoing learning opportunities for team members. Train customers and sales team on Collision Services applications.

Work with internal and external distribution points, sales teams, and customers to facilitate order placement and resolution. Foster a collaborative work environment.

Stay updated on procedures, training, and system upgrades to enhance performance and service delivery.

Qualifications

Minimum of 3 years of order management experience in a B2B customer service environment.

Familiarity with Oracle ERP, CRM systems (VantagePoint and ClientLink), and proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Experience documenting customer issues in detail and accountability in all tasks, ensuring follow-up on customer issues.

Familiarity with the Automotive Refinish industry is desired to enhance service delivery.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going tohttps://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Medical, Dental, Vision, and 401k Benefits will be discussed with you by your recruiter during the hiring process.

As faixas salariais e os beneficios da PPG podem variar de acordo com o local, o que nos permite remunerar os funcionarios de forma competitiva em mercados regionais diferentes. A PPG considera varios fatores na tomada de decisoes sobre remuneração, incluindo, entre outros, conjuntos de habilidades, experiencia e treinamento, qualificacoes e educacao, licencas e certificacoes, alem de outras necessidades organizacionais. Ha outros incentivos que podem ser incluidos.

Nossos programas de beneficios para funcionarios sao planejados com foco no bem-estar e na saude de nossos funcionarios. Todas as coberturas e beneficios de seguro seguirao os termos e condicoes dos planos e respectivos documentos de governanca.

#J-18808-Ljbffr\n","The Collision Services Customer Service Representative will help provide comprehensive support for PPG's Collision Services customers, applications...",[550],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2903979495"],"Work at PPG Industries, Inc","14 days ago","/jobs/2903979495-customer-service-representative","/jobs?keyword=PPG+Industries%2C+Inc",{"_435":434,"_439":557,"_470":471,"_462":558,"_248":559,"_446":560,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":561,"_431":567,"_473":568,"_436":129,"_487":569,"_478":570,"_489":442,"_490":571,"_492":572,"_494":573,"_496":497},["D",1773270000000],"Kooks","Customer Service Associate

Position Summary: The Customer Service team acts as the liaison between our distribution channel customers and Kooks Custom Headers. The Customer Service Associate will process orders for our channel customers with a focus on accuracy and time sensitivity. The Customer Service Associate will also respond to emails submitted by channel customers and end users.\nKey Responsibilities:\nAssist our distribution channel in product information, troubleshooting, price & availability, technical specifications, and processing orders.\nHandle inbound calls from our internal and external sources. This includes, but is not limited to, giving prices, part numbers and availability.\nInput orders utilizing internal ordering software systems. Review customer purchase orders and liaise with customer as required to collect missing information, documentation, and approvals required to complete order.\nWork cross-functionally with sales to resolve open issues.\nOther responsibilities as assigned.\nRequirements and Competencies:\nEffective verbal and written communication skills.\nAbility to interpret customer issues, coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude.\nAbility to empathize with customer concerns while maintaining a professional demeanor.\nAbility to learn quickly on the job.\nAbility to answer calls promptly as well as respond to customer inquiries through email.\nConduct business in an ethical and professional manner.\nKeeps up to date on new products and services within the company.\nBasic MS Office competency

Includes Outlook/Excel/Word.\nHigh school diploma or GED equivalent.\nAftermarket Automotive Experience / Knowledge preferred.

","Customer Service Associate

Position Summary: The Customer Service team acts as the liaison between our distribution channel customers and ...",[562],{"_458":459,"_454":563,"_452":564,"_456":565,"_460":566},"Statesville","Statesville, NC, United States, 28677","NC","28677",["B","2853964717"],"Work at Kooks","19 days ago","/jobs/2853964717-customer-service-representative","Statesville, NC, United States","/jobs?keyword=Kooks","/jobs?location=Statesville%2C+NC%2C+United+States",{"_435":434,"_439":575,"_470":471,"_462":558,"_248":576,"_446":577,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":578,"_431":582,"_473":568,"_436":129,"_487":583,"_478":584,"_489":442,"_490":571,"_492":572,"_494":573,"_496":497},["D",1773338400000],"Position Summary

The Customer Service team acts as the liaison between our distribution channel customers and Kooks Custom Headers. The Customer Service Associate will process orders for our channel customers with a focus on accuracy and time sensitivity. The Customer Service Associate will also respond to emails submitted by channel customers and end users.\nKey Responsibilities

Assist our distribution channel in product information, troubleshooting, price & availability, technical specifications, and processing orders.\nHandle inbound calls from our internal and external sources. This includes, but is not limited to, giving prices, part numbers and availability.\nInput orders utilizing internal ordering software systems. Review customer purchase orders and liaise with customer as required to collect missing information, documentation, and approvals required to complete order.\nWork cross-functionally with sales to resolve open issues.\nOther responsibilities as assigned.\nRequirements and Competencies

Effective verbal and written communication skills.\nAbility to interpret customer issues, coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude.\nAbility to empathize with customer concerns while maintaining a professional demeanor.\nAbility to learn quickly on the job.\nAbility to answer calls promptly as well as respond to customer inquiries through email.\nConduct business in an ethical and professional manner.\nKeeps up to date on new products and services within the company.\nBasic MS Office competency – Includes Outlook/Excel/Word.\nHigh school diploma or GED equivalent.\nAftermarket Automotive Experience / Knowledge preferred.

#J-18808-Ljbffr\n","Position Summary

The Customer Service team acts as the liaison between our distribution channel customers and Kooks Custom Headers. The Cu...",[579],{"_458":459,"_454":563,"_452":580,"_456":565,"_460":581},"Statesville, NC, United States, 28625","28625",["B","2861519060"],"18 days ago","/jobs/2861519060-customer-service-representative","actionData","errors"]