Customer Service Representative
Aston Carter, Reno, NV, United States
Job Title
Customer Service Representative
Job Description The Customer Service Representative plays a crucial role in supporting the Customer Service Supervisor and the department by performing daily activities such as creating and issuing invoices, initiating billing cycles, and verifying appropriate charges. The role involves generating freight quotes using established company policies and procedures, while providing excellent customer service support via telephone and email.
Responsibilities
Create and issue invoices accurately.
Initiate billing cycles and verify charges.
Generate quotes for freight following company policies.
Provide excellent customer service support by email and telephone.
Communicate client needs, concerns, and delivery information.
Manage and respond to a queue of around 100-200 emails/updates per day.
Provide status updates and proof of delivery to customers.
Manage internal orders with the warehouse team.
Essential Skills
Proficiency in data entry and customer service.
Ability to manage and communicate effectively with customers via email (90% of the time) and phone (10% with internal teams).
Strong organizational skills to handle a large volume of emails and updates.
Efficient in the use of MS Office, especially email applications.
Additional Skills & Qualifications
High School diploma or GED equivalent.
One year of business billing experience is advantageous.
Experience in the transportation or logistics industry is a plus.
Work Environment The work environment is an office setting with a team of about 14 Customer Service Representatives. Shifts may vary within the operating hours of 7 AM to 6 PM and will be discussed during the interview process. Adherence to a professional dress code is required, and workout wear is not permitted.
Job Type & Location Contract to Hire position based out of Reno, NV. Full‑time, onsite.
Pay & Benefits The pay range for this position is $18.00 - $19.00 per hour.
Eligible benefits for this temporary role may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Equal Opportunity & Accommodation The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Application Deadline: This position is anticipated to close on Mar 20, 2026.
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Job Description The Customer Service Representative plays a crucial role in supporting the Customer Service Supervisor and the department by performing daily activities such as creating and issuing invoices, initiating billing cycles, and verifying appropriate charges. The role involves generating freight quotes using established company policies and procedures, while providing excellent customer service support via telephone and email.
Responsibilities
Create and issue invoices accurately.
Initiate billing cycles and verify charges.
Generate quotes for freight following company policies.
Provide excellent customer service support by email and telephone.
Communicate client needs, concerns, and delivery information.
Manage and respond to a queue of around 100-200 emails/updates per day.
Provide status updates and proof of delivery to customers.
Manage internal orders with the warehouse team.
Essential Skills
Proficiency in data entry and customer service.
Ability to manage and communicate effectively with customers via email (90% of the time) and phone (10% with internal teams).
Strong organizational skills to handle a large volume of emails and updates.
Efficient in the use of MS Office, especially email applications.
Additional Skills & Qualifications
High School diploma or GED equivalent.
One year of business billing experience is advantageous.
Experience in the transportation or logistics industry is a plus.
Work Environment The work environment is an office setting with a team of about 14 Customer Service Representatives. Shifts may vary within the operating hours of 7 AM to 6 PM and will be discussed during the interview process. Adherence to a professional dress code is required, and workout wear is not permitted.
Job Type & Location Contract to Hire position based out of Reno, NV. Full‑time, onsite.
Pay & Benefits The pay range for this position is $18.00 - $19.00 per hour.
Eligible benefits for this temporary role may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Equal Opportunity & Accommodation The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Application Deadline: This position is anticipated to close on Mar 20, 2026.
#J-18808-Ljbffr