Customer Experience Consultant

6141 - Royal Palm Beach - 10501 Southern Boulevard, West Palm Beach, Florida, 33411 Join CarMax, where your career can thrive! About the Position As a Customer Experience Consultant, you will play a vital role in delivering a remarkable experience for our customers. You will guide them through every aspect of their CarMax journey, ensuring our process is simple and seamless. By collaborating closely with other Customer Experience Consultants and teams, you will help to create positive interactions for every buyer and seller. Trust and transparency are the essence of CarMax, and these values will be the keys to your success. Your Responsibilities Deliver outstanding customer service by assisting customers throughout the entire process, including sales, appraisals, test drives, and financing applications. Oversee and direct the store's workflow, answering queries about transactions, addressing customer issues, and following up on assigned tasks. Support the training and development of new and existing associates. Implement strategies to meet the store's sales goals. Open and close the store as needed and provide management support in the absence of the management team. Conduct thorough assessments of vehicle conditions by gathering and communicating essential information to Buyers. Manage the check-in process for vehicles and ensure daily inventory documentation is accurate. Execute cosmetic inspections to ensure all vehicles meet CarMax Quality Standards. Perform various administrative tasks such as printing reports, maintaining paperwork, and contacting finance companies. Schedule service appointments and verify repair order accuracy for retail service work. Why This Role Matters This is a dynamic retail sales environment where you will work collaboratively to achieve goals, lead team members, and handle diverse customer interactions. Building rapport and understanding customer needs quickly is crucial for success. Your leadership will guide the team in driving store strategies, assigning tasks, and stepping in as management when necessary. With a variety of tasks like vehicle sales, paperwork processing, and managing repair orders, you'll have the opportunity to grow and become a mentor, manager, or business leader. Qualifications and Skills Foster a positive work environment. Exhibit exceptional communication skills. Show confidence in your knowledge, the products, and CarMax. Build and maintain strong relationships with colleagues and customers. Effectively delegate tasks and follow up on them promptly. Make independent and sound decisions. Display strong teamwork skills, including integrity, respect, inclusion, fairness, and a fun approach. Balance customer needs and business objectives in decision-making. Create effective solutions for customer challenges. Ensure tasks are completed efficiently and accurately, paying attention to detail. Manage multiple duties in a fast-paced environment. Maintain accurate records through careful data handling. Ability to lift objects weighing up to 25 lbs. Education and Experience Requirements High School Diploma or equivalent. Experience in sales and customer service, particularly in retail, is preferred. Valid Driver's License required. Basic proficiency in Microsoft Office Suite (e.g., Word, Excel, PowerPoint) is preferred. About CarMax CarMax has transformed the auto industry by providing the honest, transparent, and high-integrity experience customers want and deserve. This innovative approach to buying and selling cars has made us the largest retailer of used cars in the nation, with over 200 locations nationwide. Our dedicated team of over 25,000 associates works together to deliver exceptional customer experiences while fostering professional growth and community involvement. We are proud to be recognized for our commitment to training and diversity and have earned a spot on the FORTUNE 100 Best Companies to Work For® list. CarMax is an equal opportunity employer. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon request, CarMax will consider reasonable accommodations to complete the application process.