Treasury Customer Service Representative 6-9
Remote Jobs, Dimondale, MI, United States
Employer Industry: Government Services
Why consider this job opportunity:
Salary up to $32.20 per hour
Opportunity for career advancement within the State of Michigan
Flexible remote work option available up to five days per week
Comprehensive insurance benefits, including health, dental, and vision coverage
Generous vacation and sick leave policy, with additional days for community service
Participation in student loan forgiveness programs and tuition reduction opportunities
What to Expect (Job Responsibilities):
Provide outstanding customer service to taxpayers through verbal and written communication
Review and process tax forms and correspondence efficiently
Handle extensive phone and computer work as part of daily duties
Assist in resolving customer inquiries and problems effectively
Participate in occasional onsite work as required
What is Required (Qualifications):
Educational level typically acquired through completion of high school
Minimum of one year of experience responding to customer inquiries and resolving problems for the Treasury Customer Service Representative 6 level
Two years of experience for the Treasury Customer Service Representative 7 level, including one year equivalent to a Treasury Customer Service Representative 6
Three years of experience for the Treasury Customer Service Representative E8 level, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7
Four years of experience for the Treasury Customer Service Representative 9 level, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative E8
How to Stand Out (Preferred Qualifications):
Experience working in a remote environment
Familiarity with customer service in a call center setting
Ability to navigate multiple systems during customer interactions
Experience meeting or exceeding performance-based goals or metrics
Strong skills in researching and gathering information to assist customers
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Salary up to $32.20 per hour
Opportunity for career advancement within the State of Michigan
Flexible remote work option available up to five days per week
Comprehensive insurance benefits, including health, dental, and vision coverage
Generous vacation and sick leave policy, with additional days for community service
Participation in student loan forgiveness programs and tuition reduction opportunities
What to Expect (Job Responsibilities):
Provide outstanding customer service to taxpayers through verbal and written communication
Review and process tax forms and correspondence efficiently
Handle extensive phone and computer work as part of daily duties
Assist in resolving customer inquiries and problems effectively
Participate in occasional onsite work as required
What is Required (Qualifications):
Educational level typically acquired through completion of high school
Minimum of one year of experience responding to customer inquiries and resolving problems for the Treasury Customer Service Representative 6 level
Two years of experience for the Treasury Customer Service Representative 7 level, including one year equivalent to a Treasury Customer Service Representative 6
Three years of experience for the Treasury Customer Service Representative E8 level, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7
Four years of experience for the Treasury Customer Service Representative 9 level, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative E8
How to Stand Out (Preferred Qualifications):
Experience working in a remote environment
Familiarity with customer service in a call center setting
Ability to navigate multiple systems during customer interactions
Experience meeting or exceeding performance-based goals or metrics
Strong skills in researching and gathering information to assist customers
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr