Treasury Customer Service Representative 6-9
Michigan State Police, Dimondale, MI, United States
Overview
Are you currently looking for a career helping others? Are you someone who has a strong work ethic, excels at providing outstanding customer service, is honest, dependable, and team-oriented? The Business Taxes Division within the Tax Administrative Services Bureau is looking for individuals with these attributes to add to their team.
The primary function of the Treasury Customer Service Representative is to provide outstanding customer service to taxpayers through verbal and written communication and to review and process tax forms and correspondence. Extensive phone and computer work are required.
If you think this Customer Service Representative position in the Business Taxes Division sounds like it could be a great fit for you, read the position description to learn more about the job.
Position descriptions: Treasury Customer Service Representative 6-E8, Treasury Customer Service Representative 9. Treasury Careers – Learn why Treasury is a Great Place to Work.
Education Educational level typically acquired through completion of high school.
Experience
Treasury Customer Service Representative 6: One year of experience responding to customer inquiries and resolving problems.
Treasury Customer Service Representative 7: Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
Treasury Customer Service Representative E8: Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
Treasury Customer Service Representative 9: Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative E8.
Please attach a cover letter and detailed resume to your application.
(Failure to do so may result in your application being screened out.)
Work must be performed in the state of Michigan . If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed.
Remote Work This position is eligible for remote work up to five days per week; however, the selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Please note that occasional onsite work will be required. Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason.
E-Verify The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
Interviews Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.
Fingerprinting This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.
View the job specification at: Treasury Customer Service Representative.
#J-18808-Ljbffr
The primary function of the Treasury Customer Service Representative is to provide outstanding customer service to taxpayers through verbal and written communication and to review and process tax forms and correspondence. Extensive phone and computer work are required.
If you think this Customer Service Representative position in the Business Taxes Division sounds like it could be a great fit for you, read the position description to learn more about the job.
Position descriptions: Treasury Customer Service Representative 6-E8, Treasury Customer Service Representative 9. Treasury Careers – Learn why Treasury is a Great Place to Work.
Education Educational level typically acquired through completion of high school.
Experience
Treasury Customer Service Representative 6: One year of experience responding to customer inquiries and resolving problems.
Treasury Customer Service Representative 7: Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
Treasury Customer Service Representative E8: Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
Treasury Customer Service Representative 9: Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative E8.
Please attach a cover letter and detailed resume to your application.
(Failure to do so may result in your application being screened out.)
Work must be performed in the state of Michigan . If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed.
Remote Work This position is eligible for remote work up to five days per week; however, the selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Please note that occasional onsite work will be required. Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason.
E-Verify The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
Interviews Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.
Fingerprinting This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.
View the job specification at: Treasury Customer Service Representative.
#J-18808-Ljbffr