Inside Sales
Caesars Entertainment, Elgin, IL, United States
General Summary of Duties:
The Inside Sales Host's foremost role is to act as the primary growth engine for VIP marketing, responsible for outbound sales telemarketing to a broad range of Grand Victoria guests. In this role, the team member will develop strategic relationships with guests and consistently convert sales activities into casino trips. Inside Sales Hosts will exude an exceptional motivation to serve while building rapport through commercial awareness and anticipating guest needs in creation of their pre-trip itinerary. As an intuitive and creative problem solver, the Inside Sales Host constantly strives to delight our guests and be confident in their ability to meet goals set forth by the management team. The Inside Sales Host needs to be resilient, tenacious, and committed to personalizing interactions to drive performance that is highly measured. In addition, this team member should have a keen sense of personal ambition, excellent telephone communications skills, and the ability to engage others to commit to action. Typical Physical/Mental Demands:
Walking, standing and using the telephone throughout the day; communicate clearly and effectively both verbally and in writing; extensive guest service skills, ability to use basic office equipment (computer, telephone, copier and fax); requires normal vision and hearing range; ability to communicate directly telephonically and electronically with guests, general public, management and staff in English; understands and complies with all company and departmental policies and procedures, job description and other instructions. Typical Working Conditions:
Work is performed primarily in an office setting. Ability to tolerate varying conditions of temperature, noise levels; illumination and air quality. Example of Duties (includes but is not limited to the following):
Adhere to and understand all Caesars/Grand Victoria Casino and Marketing standards, policies and procedures. Obtain a strong understanding of the Internal Control Systems (ICS) as well as the Minimum Internal Control Standards (MICS). Responsible for developing and maintaining coded player book through direct mail, email, telemarketing, and leveraging databases. Must be able to build and maintain relationships with guests primarily through phone interactions. Projects warmth and enthusiasm on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation. Must be able to work independently and remain focused on hitting monthly call goals. Ability to communicate effectively over the phone, email and text. Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned customers Ensures seamless had off of guest pre-trip itinerary for flawless on-property execution Responds to and consistently meets the needs of guests within departmental guidelines Clearly communicates programs/services to necessary people and keeps them informed of changes that may affect the business Must be knowledgeable of all happenings on property and in market. Keep track of exiting products/services and/or progress on new initiatives Develop skills to handle increasingly complex matters Politely gives consistent, timely and accurate information and finds answers when unsure Perform all tasks that may be assigned in the future. Performance Requirements (knowledge, skills and abilities):
Ability to read, write and speak in English; working knowledge and proficiency with Microsoft Office products; working knowledge of Player Tracking System; display a high level of integrity and confidentiality at all times; working knowledge and skills of position under supervision: capacity to work well with others and handle stressful situations with ease; possess effective listening skills; have the ability to work in a stressful, high volume, energetic atmosphere; ability to work any shift. Qualifications:
Must be minimally 21 years old. College degree preferred, or 3-5 years prior experience in a casino, hotel, guest service, host or other account management experience, preferably in the gaming industry. Strong understanding of "in person" guest service. Certificate/License:
Level 3 Occupational Illinois Gaming Board License Salary Range:
$48,000-$55,000 Annually Benefits:
Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts Incentive Bonus Program
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The Inside Sales Host's foremost role is to act as the primary growth engine for VIP marketing, responsible for outbound sales telemarketing to a broad range of Grand Victoria guests. In this role, the team member will develop strategic relationships with guests and consistently convert sales activities into casino trips. Inside Sales Hosts will exude an exceptional motivation to serve while building rapport through commercial awareness and anticipating guest needs in creation of their pre-trip itinerary. As an intuitive and creative problem solver, the Inside Sales Host constantly strives to delight our guests and be confident in their ability to meet goals set forth by the management team. The Inside Sales Host needs to be resilient, tenacious, and committed to personalizing interactions to drive performance that is highly measured. In addition, this team member should have a keen sense of personal ambition, excellent telephone communications skills, and the ability to engage others to commit to action. Typical Physical/Mental Demands:
Walking, standing and using the telephone throughout the day; communicate clearly and effectively both verbally and in writing; extensive guest service skills, ability to use basic office equipment (computer, telephone, copier and fax); requires normal vision and hearing range; ability to communicate directly telephonically and electronically with guests, general public, management and staff in English; understands and complies with all company and departmental policies and procedures, job description and other instructions. Typical Working Conditions:
Work is performed primarily in an office setting. Ability to tolerate varying conditions of temperature, noise levels; illumination and air quality. Example of Duties (includes but is not limited to the following):
Adhere to and understand all Caesars/Grand Victoria Casino and Marketing standards, policies and procedures. Obtain a strong understanding of the Internal Control Systems (ICS) as well as the Minimum Internal Control Standards (MICS). Responsible for developing and maintaining coded player book through direct mail, email, telemarketing, and leveraging databases. Must be able to build and maintain relationships with guests primarily through phone interactions. Projects warmth and enthusiasm on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation. Must be able to work independently and remain focused on hitting monthly call goals. Ability to communicate effectively over the phone, email and text. Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned customers Ensures seamless had off of guest pre-trip itinerary for flawless on-property execution Responds to and consistently meets the needs of guests within departmental guidelines Clearly communicates programs/services to necessary people and keeps them informed of changes that may affect the business Must be knowledgeable of all happenings on property and in market. Keep track of exiting products/services and/or progress on new initiatives Develop skills to handle increasingly complex matters Politely gives consistent, timely and accurate information and finds answers when unsure Perform all tasks that may be assigned in the future. Performance Requirements (knowledge, skills and abilities):
Ability to read, write and speak in English; working knowledge and proficiency with Microsoft Office products; working knowledge of Player Tracking System; display a high level of integrity and confidentiality at all times; working knowledge and skills of position under supervision: capacity to work well with others and handle stressful situations with ease; possess effective listening skills; have the ability to work in a stressful, high volume, energetic atmosphere; ability to work any shift. Qualifications:
Must be minimally 21 years old. College degree preferred, or 3-5 years prior experience in a casino, hotel, guest service, host or other account management experience, preferably in the gaming industry. Strong understanding of "in person" guest service. Certificate/License:
Level 3 Occupational Illinois Gaming Board License Salary Range:
$48,000-$55,000 Annually Benefits:
Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts Incentive Bonus Program
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