Costco Lead Generator
Callthegeneral, Thousand Palms, CA, United States
Position Summary
Costco Lead Generators work as members of the General Air Conditioning and Plumbing team inside of Costco Warehouses generating leads for air conditioning and heating replacement estimates. They engage Costco members by asking and answering member's questions to determine their interest and needs in receiving a no cost, no obligation HVAC system replacement estimate.
About the Company We are General Air Conditioning & Plumbing, we provide residential and commercial HVAC and plumbing services and we are growing by the day. Our mission is We are committed to excellence in service and improving the lives of our team members, customers, and the community one home at a time. We are disciplined and intentional in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are disciplined, intentional, results oriented, safety focused and responsive.
Objectives
Engage Costco members in friendly conversation and establish rapport
Ask Costco members' questions and answer their questions regarding the Costco Lennox HVAC Program.
Submit member information to Costco Program Manager so an estimate may be scheduled.
Ensure the highest level of client/member satisfaction consistent with General Air's and Costco's mission and values.
Submit to General Air interested Costco members information so an estimate can be scheduled by telephone, fax, and email.
Engage every Costco member that is in proximity of the Costco/Lennox display
Provide friendly energetic assistance to members
Attend company meetings and training at General Air's office.
Competencies
Self-starter, reliable, flexibility with hours
Exceptional customer service skills
Be able to operate a smartphone and tablet
Be willing to travel out of town up to a week at a time for training
Possess basic and/or advanced trade experience preferred
Present and communicate professionally (written and verbal)
Excellent interpersonal communication skills
Able to work both independently and as part of a team
Education and Experience
GED or High School Diploma required
Minimum 2 years of sales or customer service experience required
Current valid state driver's license required
Physical Requirements
Ability to spend prolonged periods of time standing
Must be able to lift at least 25lbs
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements
Commitment to Diversity As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, General Air Conditioning and Plumbing recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire
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About the Company We are General Air Conditioning & Plumbing, we provide residential and commercial HVAC and plumbing services and we are growing by the day. Our mission is We are committed to excellence in service and improving the lives of our team members, customers, and the community one home at a time. We are disciplined and intentional in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are disciplined, intentional, results oriented, safety focused and responsive.
Objectives
Engage Costco members in friendly conversation and establish rapport
Ask Costco members' questions and answer their questions regarding the Costco Lennox HVAC Program.
Submit member information to Costco Program Manager so an estimate may be scheduled.
Ensure the highest level of client/member satisfaction consistent with General Air's and Costco's mission and values.
Submit to General Air interested Costco members information so an estimate can be scheduled by telephone, fax, and email.
Engage every Costco member that is in proximity of the Costco/Lennox display
Provide friendly energetic assistance to members
Attend company meetings and training at General Air's office.
Competencies
Self-starter, reliable, flexibility with hours
Exceptional customer service skills
Be able to operate a smartphone and tablet
Be willing to travel out of town up to a week at a time for training
Possess basic and/or advanced trade experience preferred
Present and communicate professionally (written and verbal)
Excellent interpersonal communication skills
Able to work both independently and as part of a team
Education and Experience
GED or High School Diploma required
Minimum 2 years of sales or customer service experience required
Current valid state driver's license required
Physical Requirements
Ability to spend prolonged periods of time standing
Must be able to lift at least 25lbs
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements
Commitment to Diversity As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, General Air Conditioning and Plumbing recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire
#J-18808-Ljbffr