Credit Collections Representative
Thompson Tractor Company, Inc., Birmingham, AL, United States
Position Summary
Credit Collections Representative will report directly to the Director of Credit and will be responsible for contacting past due customers to follow up on payments for customers' accounts, assisting customers with payment plans, and assisting in resolving any issues the customer may have with their account. A sense of urgency and high attention to detail are required for this position. The Collections Representative will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
Essential Responsibilities & Expectations
Assist with incoming calls in the collections area
Collect payment on past-due invoices
Take and deliver messages to Credit Department personnel
Process customer credit card payments
Assist customers with account issues
Travel to customer office when needed to discuss account issues
Travel to Regional Meetings as needed to build internal customer relationships
Cross-training on other duties within the department (i.e. process credit applications, back up to other collectors)
Other duties assigned by Management
Qualifications Education
High school diploma or the equivalent required.
Experience
Prior clerical or administrative experience is desired. Prior commercial collection experience is preferred.
Experience and demonstrated skill using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies.
Skills and Competencies
Telephone and Verbal Communication Skills
Team Player mindset
Problem Solving Skill
Written Communication Skills
Organizational Skills Microsoft SharePoint
Microsoft AX 2012
Job Training
Microsoft Word - Basic
Microsoft Excel - Basic & Intermediate Business Communication Skills Training OSHA Required Training
Compliance Training
Safety Summary Working Conditions Work is typically performed in an office environment. No or very limited physical activity is required for this position.
Physical Requirements
Ability to speak, kneel, listen, type, and write effectively.
Ability to grasp, stoop, and reach safely.
Ability to lift up to 25 lbs.
Job Hazards
Tripping, slipping, falling
Strains from lifting
Hand Injuries
Repetitive Hand Motion (typing)
Stress
Potential Harm from operating office equipment
Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.
Behaviors
Enthusiastic - Shows intense and eager enjoyment and interest
Dedicated - Devoted to a task or purpose with loyalty or integrity
Education High School or Equivalent (required)
Experience At least 2 years of prior commercial collection experience preferred. (required) Experience and demonstrated skills using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required)
Licenses & Certifications Driver's License Personal (required)
Skills
Organizational (required)
Written Communication (required)
Verbal Communication (required)
Customer Service (required)
Microsoft Office (required)
Computer (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Essential Responsibilities & Expectations
Assist with incoming calls in the collections area
Collect payment on past-due invoices
Take and deliver messages to Credit Department personnel
Process customer credit card payments
Assist customers with account issues
Travel to customer office when needed to discuss account issues
Travel to Regional Meetings as needed to build internal customer relationships
Cross-training on other duties within the department (i.e. process credit applications, back up to other collectors)
Other duties assigned by Management
Qualifications Education
High school diploma or the equivalent required.
Experience
Prior clerical or administrative experience is desired. Prior commercial collection experience is preferred.
Experience and demonstrated skill using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies.
Skills and Competencies
Telephone and Verbal Communication Skills
Team Player mindset
Problem Solving Skill
Written Communication Skills
Organizational Skills Microsoft SharePoint
Microsoft AX 2012
Job Training
Microsoft Word - Basic
Microsoft Excel - Basic & Intermediate Business Communication Skills Training OSHA Required Training
Compliance Training
Safety Summary Working Conditions Work is typically performed in an office environment. No or very limited physical activity is required for this position.
Physical Requirements
Ability to speak, kneel, listen, type, and write effectively.
Ability to grasp, stoop, and reach safely.
Ability to lift up to 25 lbs.
Job Hazards
Tripping, slipping, falling
Strains from lifting
Hand Injuries
Repetitive Hand Motion (typing)
Stress
Potential Harm from operating office equipment
Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.
Behaviors
Enthusiastic - Shows intense and eager enjoyment and interest
Dedicated - Devoted to a task or purpose with loyalty or integrity
Education High School or Equivalent (required)
Experience At least 2 years of prior commercial collection experience preferred. (required) Experience and demonstrated skills using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required)
Licenses & Certifications Driver's License Personal (required)
Skills
Organizational (required)
Written Communication (required)
Verbal Communication (required)
Customer Service (required)
Microsoft Office (required)
Computer (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr