Remote Licensed Property & Casualty Insurance Agent
Marlowe Companies Inc., Des Moines, IA, United States
Remote Work-at-Home
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
About MCI At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services.
Job Summary We are hiring
licensed insurance agents
who are positive, persuasive, and have the drive to succeed. In this role, you will provide full life‑cycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services, and best solutions to meet their personal financial needs.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.
Key Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
Listen to customers, understand their needs, and resolve customer issues
Research systems to find missing information; coordinate with other departments to resolve issues as applicable
Utilize systems and technology to complete account management tasks
Accurately document and process customer orders in appropriate systems
Follow all required scripts, policies, and procedures
Comply with requirements surrounding confidential information and personal information
Escalate customer issues to the appropriate staff and managerial for resolution as needed
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow up on customer issues
An aptitude for conflict resolution, problem-solving, and negotiation
Customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment
State or Federal work experience
All MCI Locations
Must be authorized to work in the country where the job is based
Program and Location Requirements
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; job offers are contingent on background/security investigation results
Must be willing to submit to drug screening; job offers are contingent on drug screening results
Benefits
Paid Time Off – Earn PTO and paid holidays to take the time you need
Incentives & Rewards – Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars
Health Benefits – Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after just 30 days. Benefit options vary by location
Retirement Savings – Secure your future with retirement savings programs, where available
Disability Insurance – Short‑term disability coverage is available to help protect you during unexpected challenges
Life Insurance – Access life insurance options to safeguard your loved ones
Supplemental Insurance – Accident and critical illness insurance
Career Growth – With a focus on internal promotions, employees enjoy significant advancement opportunities
Paid Training – Learn new skills while earning a paycheck
Fun, Engaging Work Environment – Enjoy a team‑oriented culture that fosters collaboration and engagement
Casual Dress Code – Be comfortable while you work
EEO Statement At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
Physical Job Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Accommodation Statement Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
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About MCI At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services.
Job Summary We are hiring
licensed insurance agents
who are positive, persuasive, and have the drive to succeed. In this role, you will provide full life‑cycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services, and best solutions to meet their personal financial needs.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.
Key Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
Listen to customers, understand their needs, and resolve customer issues
Research systems to find missing information; coordinate with other departments to resolve issues as applicable
Utilize systems and technology to complete account management tasks
Accurately document and process customer orders in appropriate systems
Follow all required scripts, policies, and procedures
Comply with requirements surrounding confidential information and personal information
Escalate customer issues to the appropriate staff and managerial for resolution as needed
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow up on customer issues
An aptitude for conflict resolution, problem-solving, and negotiation
Customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment
State or Federal work experience
All MCI Locations
Must be authorized to work in the country where the job is based
Program and Location Requirements
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; job offers are contingent on background/security investigation results
Must be willing to submit to drug screening; job offers are contingent on drug screening results
Benefits
Paid Time Off – Earn PTO and paid holidays to take the time you need
Incentives & Rewards – Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars
Health Benefits – Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after just 30 days. Benefit options vary by location
Retirement Savings – Secure your future with retirement savings programs, where available
Disability Insurance – Short‑term disability coverage is available to help protect you during unexpected challenges
Life Insurance – Access life insurance options to safeguard your loved ones
Supplemental Insurance – Accident and critical illness insurance
Career Growth – With a focus on internal promotions, employees enjoy significant advancement opportunities
Paid Training – Learn new skills while earning a paycheck
Fun, Engaging Work Environment – Enjoy a team‑oriented culture that fosters collaboration and engagement
Casual Dress Code – Be comfortable while you work
EEO Statement At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
Physical Job Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Accommodation Statement Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
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