Spanish Bilingual Customer Service Specialist
Qurate Retail Group, New York, NY, United States
Employer Industry: Retail and E-commerce
Why consider this job opportunity:
Competitive compensation and benefits package, including health care starting on day 1
Opportunity for career advancement and upward mobility within the QVC Group family of brands
Work remotely from home in Georgia
Paid time off, parental leave, and paid volunteer hours
Employee assistance program and tuition reimbursement benefits
Amazing company discounts for employees
What to Expect (Job Responsibilities):
Assist Spanish and English-speaking customers with inquiries and issues
Handle a high volume of inbound customer calls while maintaining quality service
Promote additional products during customer interactions to enhance sales
Personalize customer experiences by addressing individual needs and questions
Manage tasks such as confirming refunds, taking payments, placing orders, and analyzing account data
What is Required (Qualifications):
Minimum of 12 months of customer service experience
Ability to provide a distraction-free work-from-home environment
Proficient in navigating multiple systems and screens
Strong communication skills adaptable to various styles
Availability to work weekends, holidays, and additional hours as needed
How to Stand Out (Preferred Qualifications):
Experience working in a virtual environment
Ability to troubleshoot technical problems independently, with IT support as necessary
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Competitive compensation and benefits package, including health care starting on day 1
Opportunity for career advancement and upward mobility within the QVC Group family of brands
Work remotely from home in Georgia
Paid time off, parental leave, and paid volunteer hours
Employee assistance program and tuition reimbursement benefits
Amazing company discounts for employees
What to Expect (Job Responsibilities):
Assist Spanish and English-speaking customers with inquiries and issues
Handle a high volume of inbound customer calls while maintaining quality service
Promote additional products during customer interactions to enhance sales
Personalize customer experiences by addressing individual needs and questions
Manage tasks such as confirming refunds, taking payments, placing orders, and analyzing account data
What is Required (Qualifications):
Minimum of 12 months of customer service experience
Ability to provide a distraction-free work-from-home environment
Proficient in navigating multiple systems and screens
Strong communication skills adaptable to various styles
Availability to work weekends, holidays, and additional hours as needed
How to Stand Out (Preferred Qualifications):
Experience working in a virtual environment
Ability to troubleshoot technical problems independently, with IT support as necessary
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr