(USA) Tire and Battery Service Advisor
Sam’s Club, Appleton, WI, United States
Position Summary...
What you'll do
Be a Team Member: Collaborates with team members to fulfill sales and service requests, educating other associates on tools, tasks, resources, and mentor new technicians while communicating and developing interpersonal skills for providing safe and efficient customer service.
Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality, as well as Point of Sale systems, phone, and in‑person selling techniques.
Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training, while adapting to new tools and encouraging others to use them.
Be an Owner: Communicates equipment, tools, and supplies needs to the TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands‑on in the physical area, maintains accurate inventory, audits safety and compliance standards, reports TBC complaints, safety hazards, and problems with products, services and work areas, completes paperwork and logs, ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures, and assists members with purchasing decisions and resolves issues and concerns.
Be a Talent Ambassador: Acts as a brand advocate by valuing the member’s experience in the TBC area and modeling high‑quality service and products, developing, influencing, and inspiring others to work in a respectful, supportive, and team‑oriented style, understanding roadblocks and assisting in training team members.
Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborates with managers, coworkers, customers, and other business partners; identifies priorities, deadlines, and expectations; carries out tasks; communicates progress and information; determines and recommends ways to address improvement opportunities; and adapts to and learns from change, difficulties, and feedback.
Respect the Individual: Embraces differences in people, cultures, ideas, and experiences to create a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform and helping to attract the best talent.
Respect the Individual: Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
Respect the Individual: Strengthens the team by helping develop and mentor others, recognizing others’ contributions and accomplishments.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Act with Integrity: Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair, and transparent.
Serve our Customers and Members: Delivers results while putting the customer first.
Serve our Customers and Members: Makes decisions based on reliable information, balances short‑term and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Strive for Excellence: Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.
Benefits At Sam’s Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting (you will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes). The amount you receive depends on your job classification and length of employment; it will meet or exceed paid‑sick‑leave laws where applicable. For information about PTO, see https://one.walmart.com/notices. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high‑school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.
Wage
Hourly wage range: $19.00 to $27.00*
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications
Valid state‑issued driver's license.
18 years of age or older.
Preferred Qualifications
Auto service industry, Retail Experience.
Primary Location 1000 N WESTHILL BLVD, APPLETON, WI 54914‑5792, United States of America
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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What you'll do
Be a Team Member: Collaborates with team members to fulfill sales and service requests, educating other associates on tools, tasks, resources, and mentor new technicians while communicating and developing interpersonal skills for providing safe and efficient customer service.
Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality, as well as Point of Sale systems, phone, and in‑person selling techniques.
Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training, while adapting to new tools and encouraging others to use them.
Be an Owner: Communicates equipment, tools, and supplies needs to the TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands‑on in the physical area, maintains accurate inventory, audits safety and compliance standards, reports TBC complaints, safety hazards, and problems with products, services and work areas, completes paperwork and logs, ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures, and assists members with purchasing decisions and resolves issues and concerns.
Be a Talent Ambassador: Acts as a brand advocate by valuing the member’s experience in the TBC area and modeling high‑quality service and products, developing, influencing, and inspiring others to work in a respectful, supportive, and team‑oriented style, understanding roadblocks and assisting in training team members.
Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborates with managers, coworkers, customers, and other business partners; identifies priorities, deadlines, and expectations; carries out tasks; communicates progress and information; determines and recommends ways to address improvement opportunities; and adapts to and learns from change, difficulties, and feedback.
Respect the Individual: Embraces differences in people, cultures, ideas, and experiences to create a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform and helping to attract the best talent.
Respect the Individual: Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
Respect the Individual: Strengthens the team by helping develop and mentor others, recognizing others’ contributions and accomplishments.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Act with Integrity: Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair, and transparent.
Serve our Customers and Members: Delivers results while putting the customer first.
Serve our Customers and Members: Makes decisions based on reliable information, balances short‑term and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Strive for Excellence: Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.
Benefits At Sam’s Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting (you will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes). The amount you receive depends on your job classification and length of employment; it will meet or exceed paid‑sick‑leave laws where applicable. For information about PTO, see https://one.walmart.com/notices. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high‑school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.
Wage
Hourly wage range: $19.00 to $27.00*
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications
Valid state‑issued driver's license.
18 years of age or older.
Preferred Qualifications
Auto service industry, Retail Experience.
Primary Location 1000 N WESTHILL BLVD, APPLETON, WI 54914‑5792, United States of America
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
#J-18808-Ljbffr