(USA) Tire and Battery Service Advisor
Sam's Club, Kannapolis, NC, United States
Position Summary
What you'll do: Be a Team Member, Be an Expert, Be a Techie, Be an Owner, Be a Talent Ambassador, and more. See details below.
Be a Team Member Collaborates with team members to fulfill sales and service requests, educates other associates on tools, tasks, and resources, mentors new technicians, and develops interpersonal skills for providing safe and efficient customer service.
Be an Expert Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonal considerations, and Point of Sale systems, phone, and in‑person selling techniques.
Be a Techie Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement. Utilizes handheld technology to make immediate business decisions related to services, safety alerts, product information, product application, and training.
Be an Owner Communicates equipment, tools, and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, maintains accurate inventory and audit standards, reports safety hazards, completes paperwork, logs, and other documentation, ensures merchandise is packaged, labeled and stored per policy, assists members with purchasing decisions, and resolves issues.
Be a Talent Ambassador Acts as a brand advocate by valuing the member experience, modelling high‑quality service, influencing and inspiring others through respectful, supportive, and team‑oriented style, understanding roadblocks, and assisting in training peers.
Compliance & Integrity Complies with company policies, procedures, and standards of ethics and integrity. Uses the Open Door Policy to address concerns and integrates these actions into business processes.
Work Execution Completes work assignments by using policies, data, and resources. Collaborates with managers and coworkers to identify priorities, set deadlines, communicate progress, and recommend improvements.
Respect the Individual Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected, fostering a culture of belonging.
Team Collaboration Builds strong and trusting relationships, communicates with impact and positivity, and motivates and influences others.
Mentorship Strengthens the team by helping develop and mentor others, recognising contributions and accomplishments.
Integrity & Ethics Maintains and promotes the highest standards of integrity, ethics, and compliance, modelling Walmart values and holding oneself and others accountable to support our regenerative mission.
Customer Focus Delivers results while putting the customer first; makes decisions based on reliable information and balances short‑term and long‑term priorities.
Continuous Improvement Displays curiosity, takes calculated risks, demonstrates courage and resilience, and drives continuous improvements with new technologies and skills.
Benefits
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company‑paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment and meets or exceeds the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.
The hourly wage range for this position is $20.00 to $28.00*; the actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Primary Location: 2421 SUPERCENTER DR NE, KANNAPOLIS, NC 28083-6426, United States of America
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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Be a Team Member Collaborates with team members to fulfill sales and service requests, educates other associates on tools, tasks, and resources, mentors new technicians, and develops interpersonal skills for providing safe and efficient customer service.
Be an Expert Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonal considerations, and Point of Sale systems, phone, and in‑person selling techniques.
Be a Techie Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement. Utilizes handheld technology to make immediate business decisions related to services, safety alerts, product information, product application, and training.
Be an Owner Communicates equipment, tools, and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, maintains accurate inventory and audit standards, reports safety hazards, completes paperwork, logs, and other documentation, ensures merchandise is packaged, labeled and stored per policy, assists members with purchasing decisions, and resolves issues.
Be a Talent Ambassador Acts as a brand advocate by valuing the member experience, modelling high‑quality service, influencing and inspiring others through respectful, supportive, and team‑oriented style, understanding roadblocks, and assisting in training peers.
Compliance & Integrity Complies with company policies, procedures, and standards of ethics and integrity. Uses the Open Door Policy to address concerns and integrates these actions into business processes.
Work Execution Completes work assignments by using policies, data, and resources. Collaborates with managers and coworkers to identify priorities, set deadlines, communicate progress, and recommend improvements.
Respect the Individual Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected, fostering a culture of belonging.
Team Collaboration Builds strong and trusting relationships, communicates with impact and positivity, and motivates and influences others.
Mentorship Strengthens the team by helping develop and mentor others, recognising contributions and accomplishments.
Integrity & Ethics Maintains and promotes the highest standards of integrity, ethics, and compliance, modelling Walmart values and holding oneself and others accountable to support our regenerative mission.
Customer Focus Delivers results while putting the customer first; makes decisions based on reliable information and balances short‑term and long‑term priorities.
Continuous Improvement Displays curiosity, takes calculated risks, demonstrates courage and resilience, and drives continuous improvements with new technologies and skills.
Benefits
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company‑paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment and meets or exceeds the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.
The hourly wage range for this position is $20.00 to $28.00*; the actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Primary Location: 2421 SUPERCENTER DR NE, KANNAPOLIS, NC 28083-6426, United States of America
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
#J-18808-Ljbffr