Sr. Donor Programs Specialist
Lonza Group, Rockville, MD, United States
Sr. Donor Program Specialist
United States, Rockville (Maryland)
Location: Rockville, MD office. Typical work schedule: Monday‑Thursday, 6:30 AM–5:00 PM EST.
Compensation and Benefits Full‑time base annual salary: $69,000–$111,000. Compensation determined by qualifications, skills, experience, and relevant knowledge.
Benefits include:
Performance‑related bonus
Medical, dental and vision insurance
401(k) matching plan
Life insurance, short‑term and long‑term disability insurance
Employee assistance programs
Paid time off (PTO)
What You Will Do The Senior Donor Programs Specialist supports the daily operations of Tissue Acquisition Donor Programs at the Lonza Rockville site. This role is responsible for recruiting individuals from the general public who have expressed interest in participating in Lonza’s donor programs.
They conduct comprehensive donor screening to determine eligibility for participation as either a research‑use‑only tissue donor or a donor whose tissue will be used for further manufacturing. Screening activities include explaining the donor program, obtaining informed consent, collecting detailed medical histories, and drawing blood samples for infectious disease testing. Additionally, they provide end‑to‑end donor support throughout the donation process, assist medical professionals during tissue collection, complete routine documentation, process bone marrow samples in the Lonza Rockville laboratory, and communicate donation outcomes to relevant internal stakeholders.
Recruit, screen, and onboard donors for research and clinical donor programs, explaining requirements, obtaining consent, and assessing eligibility.
Perform donor screening, including medical history review, phlebotomy, documentation of results, and record entry in electronic databases and hard‑copy files per SOPs and AATB standards.
Coordinate and manage donor scheduling, testing, and tissue collection logistics, including appointment scheduling, donor communications, preparation of collection locations and supplies, support of medical professionals during tissue collection, and post‑donation follow‑up.
Support research and clinical donation operations by transporting supplies, receiving donors onsite, preparing procedure rooms, and assisting with donation activities as directed by medical partners.
Prepare and distribute routine communications to donors, physician offices, and laboratories to support daily operational needs.
Train and support staff on donor program procedures and SOPs, serve as a Lonza Designated Trainer, and participate in ongoing training and compliance activities.
Cross‑train and support laboratory operations as needed, including research bone marrow processing, allocation and preparation of fresh bone marrow cells for internal and external customers, shipment preparation, SAP transactions, document review, and participation in clinical collections when required.
Develop and implement donor engagement and retention strategies, including ongoing communication and recognition initiatives to support long‑term program sustainability.
What We Are Looking For
Bachelor’s degree in nursing, healthcare, life sciences, or a related field required; equivalent clinical education and experience may be considered.
Minimum of five years of relevant experience in a healthcare, clinical, donor, or patient‑facing role, preferably within tissue donation, research, or regulated clinical environments.
Clinical or healthcare background required; Registered Nurse (RN) strongly preferred. Licensed Practical Nurses (LPNs) with relevant experience will also be considered.
Experience working directly with patients or donors in a healthcare, clinical, or research setting, including regular interaction with physicians and medical professionals.
Demonstrated expertise in phlebotomy with current certification required. Candidates without active phlebotomy certification must be willing and able to obtain certification within six months of employment.
Excellent interpersonal and communication skills, including strong face‑to‑face and telephone interviewing abilities and effective written communication.
Solid understanding of medical terminology, clinical practices, and patient care standards.
Knowledge of regulatory requirements and ethical standards related to human subject protection, patient rights, HIPAA/PHI, and the research use of human tissue.
Strong organizational skills with exceptional attention to detail, accurate record keeping, time management, and documentation in accordance with established procedures.
Proficiency with computer applications, including Microsoft Office and electronic record systems.
Professional demeanor with sound judgment and a strong ethical foundation; demonstrates sincerity, discretion, and respect when working with donors, patients, and internal stakeholders.
Self‑motivated and dependable, with the ability to work independently, take ownership of individual and team outcomes, and consistently follow through.
Proactive, action‑oriented, and adaptable, with the flexibility to respond effectively to changing priorities and operational needs.
About Lonza At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.
Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.
Ready to shape the future of life sciences? Apply now. Reference: R72847
Apply
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Location: Rockville, MD office. Typical work schedule: Monday‑Thursday, 6:30 AM–5:00 PM EST.
Compensation and Benefits Full‑time base annual salary: $69,000–$111,000. Compensation determined by qualifications, skills, experience, and relevant knowledge.
Benefits include:
Performance‑related bonus
Medical, dental and vision insurance
401(k) matching plan
Life insurance, short‑term and long‑term disability insurance
Employee assistance programs
Paid time off (PTO)
What You Will Do The Senior Donor Programs Specialist supports the daily operations of Tissue Acquisition Donor Programs at the Lonza Rockville site. This role is responsible for recruiting individuals from the general public who have expressed interest in participating in Lonza’s donor programs.
They conduct comprehensive donor screening to determine eligibility for participation as either a research‑use‑only tissue donor or a donor whose tissue will be used for further manufacturing. Screening activities include explaining the donor program, obtaining informed consent, collecting detailed medical histories, and drawing blood samples for infectious disease testing. Additionally, they provide end‑to‑end donor support throughout the donation process, assist medical professionals during tissue collection, complete routine documentation, process bone marrow samples in the Lonza Rockville laboratory, and communicate donation outcomes to relevant internal stakeholders.
Recruit, screen, and onboard donors for research and clinical donor programs, explaining requirements, obtaining consent, and assessing eligibility.
Perform donor screening, including medical history review, phlebotomy, documentation of results, and record entry in electronic databases and hard‑copy files per SOPs and AATB standards.
Coordinate and manage donor scheduling, testing, and tissue collection logistics, including appointment scheduling, donor communications, preparation of collection locations and supplies, support of medical professionals during tissue collection, and post‑donation follow‑up.
Support research and clinical donation operations by transporting supplies, receiving donors onsite, preparing procedure rooms, and assisting with donation activities as directed by medical partners.
Prepare and distribute routine communications to donors, physician offices, and laboratories to support daily operational needs.
Train and support staff on donor program procedures and SOPs, serve as a Lonza Designated Trainer, and participate in ongoing training and compliance activities.
Cross‑train and support laboratory operations as needed, including research bone marrow processing, allocation and preparation of fresh bone marrow cells for internal and external customers, shipment preparation, SAP transactions, document review, and participation in clinical collections when required.
Develop and implement donor engagement and retention strategies, including ongoing communication and recognition initiatives to support long‑term program sustainability.
What We Are Looking For
Bachelor’s degree in nursing, healthcare, life sciences, or a related field required; equivalent clinical education and experience may be considered.
Minimum of five years of relevant experience in a healthcare, clinical, donor, or patient‑facing role, preferably within tissue donation, research, or regulated clinical environments.
Clinical or healthcare background required; Registered Nurse (RN) strongly preferred. Licensed Practical Nurses (LPNs) with relevant experience will also be considered.
Experience working directly with patients or donors in a healthcare, clinical, or research setting, including regular interaction with physicians and medical professionals.
Demonstrated expertise in phlebotomy with current certification required. Candidates without active phlebotomy certification must be willing and able to obtain certification within six months of employment.
Excellent interpersonal and communication skills, including strong face‑to‑face and telephone interviewing abilities and effective written communication.
Solid understanding of medical terminology, clinical practices, and patient care standards.
Knowledge of regulatory requirements and ethical standards related to human subject protection, patient rights, HIPAA/PHI, and the research use of human tissue.
Strong organizational skills with exceptional attention to detail, accurate record keeping, time management, and documentation in accordance with established procedures.
Proficiency with computer applications, including Microsoft Office and electronic record systems.
Professional demeanor with sound judgment and a strong ethical foundation; demonstrates sincerity, discretion, and respect when working with donors, patients, and internal stakeholders.
Self‑motivated and dependable, with the ability to work independently, take ownership of individual and team outcomes, and consistently follow through.
Proactive, action‑oriented, and adaptable, with the flexibility to respond effectively to changing priorities and operational needs.
About Lonza At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.
Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.
Ready to shape the future of life sciences? Apply now. Reference: R72847
Apply
#J-18808-Ljbffr